Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
I do O2
Member Name: Beth03
Advantages: Good coverage, helpful staff, rewards loyalty
Disadvantages: No orange wednesdays, high charges beyond allowances
I've been with O2 for about 5 years-during that time there have been highs and lows but overall I feel their services have been more than satisfactory.
I began on Pay as you go during which time I mainly used texts and made a few shorter calls my average spends per month were in the region of £15 and the service I received when I thought my phone was experiencing problems was relatively helpful, but I always spent at least 15 minutes on the phone/in store trying to get my problem sorted out.
About 3 years ago my phone reached the end of its shelf life and expired on a train en route to an interview for a placement, I had a bit of time before the interview so I went to the shop to see if I could buy a new but cheap phone. I was still waiting for my loan to come in so even if they had bullied me into taking something more than I could afford, I couldn't have paid for it.
My experience in the store was excellent, the assistant was very helpful and prepared to show me something which would meet my needs and requests. I am extremely picky with shoes, clothes, drinks and phones and probably a few other things and sometimes it is really hard to get something I am happy with. The assistant showed me a phone which I thought would be outside of my budget, but it had all the features I would need, I really didn't want to buy a phone for the sake of it when there was one that I really wanted. Then the sales assistant asked me how long I'd been on O2 for, I told her that it had been about 2 years and asked why. She checked on the systems and because of all my top ups, consistent use and loyalty I was entitled to about £80 of a handset, she also set me up on a great tariff and gave me a further 10% discount, this meant the phone I wanted would cost me less than £50 including a transfer of my balance and a £5 top up.
I don't know if they still offer this discount but I was extremely impressed with this and it made me really favour them as a network.
I began hearing about simplicity and was really interested when I looked into it I knew straight away it was the best option for me, For those of you who've seen the publicity but still don't know much about it. O2 send you a sim and you're allowed a pretty generous allowance of texts and minutes for a fixed amount each month, but if you think you can do better elsewhere and want to stop using it, unlike a contract you can simply contact them to cancel. I much prefer this to pay as you go as you know exactly what you're going to spend each month. You can keep track of your remaining allowance by sending a blank message to 21202. If you go over your allowance you will be charged for anything you spend. I have done this a few times. My rule of thumb with contracts/bolt ons/tariffs is to adjust when I go significantly over my bill 2 months in a row.
Your bill can be viewed online and you can set up an account to view this, the bill is always very detailed outlining numbers you've text/called and how much you've been charged for any internet use. I've never encountered any hidden charges or major problems, and on a couple of occasions when I've had financial issues paying a higher bill, I've been able to move my billing date and put notes on the account that I'll pay them which has meant no credit issues.
Keeping customers is very important to O2 and they're happy to make adjustments to keep you with them. Some offers are made for new people but if you express disatisfaction to an extent you can get the same benefits. The general service is very good, polite and helpful. Also because they employ quite high amounts of call centre staff, generally you're not on hold too long.
The only reason I would leave O2 is if I moved into an area with no signal. Generally the coverage of the network is very good and I would definitely recommend them to anyone wanting to switch networks. Obviously another downside of any network other than orange is that you can't benefit from Orange Wednesdays.
Summary: Fantastic network