Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
One Satisfied Customer (well whole family really)
Member Name: rufusdog
Advantages: Good sevrice, great pay plans for PAYG customers
I have been an O2 customer for quite a few years now, may be 7 or 8 years. I used to be with Orange but decided to go over to O2 as my other half was on O2 and he said I would get cheaper texts to him if we were on the same network.
Well things have come on a lot since then. I was on the O2 Unlimited plan which is Pay As You Go which was you top up £10 a month and you can text any other O2 phone for free for a month plus you still have your £10 credit on your phone to use for calls, texting other networks or for internet usage. I found this quite a good package as both my daughters and my other half have O2 but my son is not on the same network so when I texted him it was costing me 12p a text and also when I rang anyone I was paying for the call.
Now I have changed over to O2 Simplicity plan and find it a lot better. I am still a Pay As You Go customer but now I have unlimited texts to any network and also 100 minutes of free call time to any UK phone including mobiles. I still top up £10 a month but I don't have any actual credit on my phone as it takes it all off to pay for your calls and texts. i don't mind this though as I don't go on the internet on my phone so only use it for texts and calls and I can ring a lot more people now than I used to ring and can text my son as much as I like during the month.
My other half still has the O2 Unlimited plan on his phone but he has a higher tariff to what I had, he pays £15 a month and for this he gets unlimited texts and calls to any O2 phone. This works out well for him as his Mum and Dad and other relations are all O2 customers as well so he can ring them for free through out the month.
On the Simplicity plan you can have some different tariffs, for the £10 top up you can have the free texts only and keep £5 credit on your phone, or you can have the free texts and then get 500 mb of internet usage instead of the free calls. My youngest daughter had this on her phone first time she changed to Simplicity but found that now she had the free texts to send messages to her mates she didn't really need to go on the internet for Facebook etc, so we changed her tariff over this month to the same as mine so she now gets the 100 minutes of free calls. You also get unlimited wifi with both these £10 tariffs but I am not that up on wifi so don't understand what it means. There are more expensive tariffs for the Simplicity plan and the more you pay the more you get.
I used to find the O2 coverage in our house was a bit hit and miss going back a few years but over the last few it has been really good reception. I know there are still a few places left around our area where reception is poor but this is not just for O2, other networks are like it too.
I have had to ring up customer services a few times, mostly for things happening to my daughters phone or tariff. They have always answered the phone quickly, not usually a long queue and you get to speak to someone you can understand and who understands what your problem is and knows how to rectify it. They are good at explaining things so you don't come off the phone wondering what they were going on about.
Altogether, me and my family are really pleased with our O2 service and I would recommend it to anyone wanting to find a new pay plan, especially those with teenagers who like texting like mine does.
Summary: See review
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