Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
LIES, MISDIRECTION AND PATRONISING ATTITUDE FROM 02
Author Name: MUMZILLA
Disadvantages: TOO MANY TO MENTION
I have had contracts for myself and my 2 daughters with 02 for 4 years. Everything is fine with them until THEY make a mistake then watch out! I was overcharged by 4 times the amount I should have been when I was on holiday and, when I complained, I was lied to, patronised on the phone, made promises that were later denied and generally treated like an idiot! I cancelled my direct debit with them and told them to cancel my contract. I am now having to re-connect a contract I do not want for another 3 months or face having to either pay £180 disconnection fee or have my details passed to a debt collection fee - all for 02's mistake and me getting fed up with their attitude! Never again will I take a contract with any company and certainly not with 02. The laugh is that a number of my friends warned me what 02 could be like and I didn't believe them - what an idiot I feel!
Summary: DON'T GO THERE
More reviews in the field of Telecommunications Service
- One Satisfied Customer (well whole family really)
- Everything, Everywhere?
- yay internet!
- Worst network, makes mistakes then charges you for it. Talk about customer first ...
- o2 mobile service
- Virgin Media - Slow but feature full
- No surprise its the most complained about network
- Moderate broadband user
- What can I say about virgin media...
- Good if you live close to the exchange