Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
Where shall I start with these CLOWNS!
Member Name: numberwang
Advantages: Not a sausage
Disadvantages: Can't legally kill call centre staff.
After calling the customer services department several times I feel qualified to comment on what can only be descibed as the WORST, MOST ABYSMAL customer service it's ever been my misfortune to witness or be in receipt of.
It is abundantly clear the the right hand of O2 does not know what it's left hand is doing, and vice versa!
Needless to say at some point they'll both be counting billions of pounds and doing a lot of rubbing, however they have no right to!
When I say clowns, imagine a drunk, overweight, co-ordinationally challenged, hideous disappointment of a clown turning up after you assume you've booked "the best clown in town".
What narks me the most is that no matter which Customer Service DRONE you speak to, they all give out different information. I changed a bolt on on my account, got a huge bill I shouldn't have, rang up and they said "oh the bolt on you changed hasn't been changed properly", "i'll do that for you now". Damn bloody right you'll do it now you useless cretin, and you'll give me a refund aswell!
I rang up to upgrade only to be told I couldn't, when their own website was letting me process one myself! Cue literally tens of phonecalls to them saying the same thing over and over again, "look, I can upgrade, your website says I can", only to be met by "sorry sir" and then "oh actually sir yes, yes you can upgrade", only to be met by "sorry sir, you can't", then "oh yes, it appears you can sir". One feckless Eastern European operator wouldn't even attempt to process an upgrade for me, so I asked to be put through to a manager!
Now, one thing you need to remember when talking to a manager at O2 is that these are the worst human beings on the planet, they are desperate to claim the high ground and not give an inch. So feel free to treat them like dog crap! hell, if they want to be money grabbing scumbags for a faceless multi-national, it goes with the job.
Complain, complain, complain! and if that doesn't get you anywhere, get your PAC code like I did and ask for the address to send a formal letter of complaint to!
2 weeks passes and you get a letter of apology. After explaining which various sub-sections of the law relating to customer rights they've broken, they're only too happy to give you a nice account credit and admit they're wrong!
Another thing to note is that after much probing I found out that O2 has at least 6 customer service telephone departments scattered around the north of England, and they're all morons that work in them (apparently). So no wonder they can't EVER give you a straight answer or even behave in a decent helpful manner. Shocking!
Not possible to give no stars (even though at home I get no bars) haha! That's Jokewang!
Summary: If you want a mobile phone, goto Orange or T-Mobile!
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