Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
02 Customer services - Mobile phone
Member Name: Gemz25
Advantages: Little time on hold, polite staff, no hard sell
Disadvantages: Couldn't match recent contract
I've been with o2 for a number of years now, and have to say that I've always been more than pleased with their level of customer service!
Their call centres are all UK based, although I do find it somewhat amusing that they feel the need to draw attention to this whilst you're kept on hold! Mind, on the subject of being kept on hold, I should add that I've never been kept waiting for longer than a couple of minutes, which makes a nice change!
I very rarely have any problems and therefore very rarely need to speak to an advisor, however, when I do...I find them to be very polite and they never seem to push sales onto you continuously.
I've had their simplicity 12 month sim only contract for around 15 months (12 month minimum term), which is fantastic value. I get 600 anytime/any network minutes, and unlimited texts for £15 per month, including free o2 to o2 calls. As I know quite a few people also on o2, I rarely spend over my allowances, That said, I recently changed providers simply because I was offered another contract deal including a phone they couldn't match, due to the 25% discount that orange give to people working for certain big companies.
A quick note to those people changing...you have to provide 30days notice to terminate your contract...however, if you ask to take your number over to a pay as you go sim, the sim card is free and effective within 7days, meaning you have 21 days less to pay for this way :)
All in all, I've changed providers because of price, not service, and I hope that orange will match the standard set by o2.
Summary: If it's also the cheapest...I'd definitely recommend!
More reviews in the field of Telecommunications Service
- Where has it all gone wrong
- Not so good!
- Incompetence, disarray, disorganisation on a grand scale and excuses!
- Vodafone refuse to let me drop tariff
- Close Call!
- BT have over stepped the line with the latest charges
- Handy If My Car Giffs Up Miles From My Gaff.
- steal money on pay as you go phones,with nothing that they could take it for
- They Done Me Proud