Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
Pay For What You Get
Member Name: webownage
Advantages: Signal, Support, UK Based Call Centres, After Sales Care, Problems Fixed Fast
Disadvantages: Pricey, Expensive
Sure, you can pay another provider much less money, for much more on the same handset, but you do not get the same quality such as signal, UK Based call centres.
I have been with o2 for many years, and I have never been happier with them, I enjoy strong signal everywhere I go, I very rarely drop below 2 bars, and thats when I'm in remote areas.
Over the course of about 6 or 7 years with o2, I have experience 1 problem which happened a few months back. I upgraded my contract and I wasn't allowed to send picture messages, which was quite furstrating as other sim cards in the same phone worked.
I got two sim swaps, the first one which didn't do any good, and the second one finally worked after 3 weeks of explaining, and frustration. I must say though throughout the full time I was speaking to customer serives they were all very helpful, and offer continual support until the problem was resolved. I am very happy, and will continue using o2 the rest of my life.
I have even got contracts for my children on the o2 network.
Thanks for reading! I hope this has been of interest to you and has helps assist you in your decision.
Summary: Excellent service, and coverage, will always use o2 and recommend them very highly.
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