Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
Member Name: cally582
Disadvantages: cause massive stress and inconvenience
In the last two years, I have repeatedly had network coverage issues and am often unable to be heard when making calls from home and I live in North London, NOT the scottish isle of Barra !
The customer service staff have phd's in torture. They are clearly so badly paid, so unhappy and care so little about the company they are working for that they seem to take pleasure in giving the wrong advice, refusing to put you through to managers, and treating me like an idiot even though I run a successful company and employ 7 people.
They have literally caused me a lot of stress and anyone would be advised to jump ship while you can as they are clearly sinking.
As an aside, a friend of mine used to work for a PR company and they are actually paid by big companies like o2 to log on to sites like this to say how wonderful a company is, pretending they are consumers. If you trawl the site you can see how fake some of these reviews are.
Summary: o2 were good, but NOT anymore.