Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
Used to be the best, not anymore!
Author Name: alspals
Disadvantages: expensive, poor coverage
I have been with o2 for donkey's years. I think this is my 8th year with them. It's also my last. Since the beginning of 2012 I have been finding they are getting worse and worse service wise. I recently moved, and I get very ppor signal. My friends on other networks are fine. My friends on o2 are not. I go to uni in a large city in the midlands. My friends on o2 get no signal. My friends on other networks do....Do you see the pattern here?! it's madness as o2, imo, used to have the best coverage of all. I had a brief flirtation with vodafone and one with orange too, but neither lasted long as I was a die hard o2 fan and they just didn't measure up. Sadly, this is no more.
O2 have expensive tariffs and for me (purely based on my coverage issues) they are now no longer fit for purpose. Even when my phone tells me it has full signal, I have a delay of a few hours before texts come through. My friends think I am deliberately ignoring them! I complained to o2 and they said no network can guarantee their signal in a house (valid point taken on board) but that there is a known problem in my area that is currently being worked on "I see," I said " so how long has this problem been in existence?" bearing in mind I have had a non-stop dodgy signal for the almost 8 weeks I have lived here "I don't know" my knowledgeable customer service rep replied. "Oh, so how long until it is fixed? Rouhgly speaking?" "I don't know that either" Okkkk, so a known fault in the area that according to them has been in existence for an unknown amount of time and due to exist for an unkown amount of time? I cannot believe that if this was true they would not have some sort of idea of when work started to repair the fault, nor some kind of time scale to give their customer for the repair of said fault. It's also interesting that online there was no known faults reported in my area.....
I hate o2 now, utter rubbish! I know it's a MOBILE phone, but it is good to be able to use it wherever you are, be it out and about or in your home.
I think a change is in order, sorry o2, it's been emotional!
Summary: used to be good, don't bother now!