Newest Review: ... telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused t... more
Rubbish in emergency
Author Name: Dr Pantea Etessami
Disadvantages: Absolutely useless in an emergency.
My parents' landline, which is with O2, has been faulty all day. They are in their seventies and cannot use the computer. They have mobiles with which they contacted me to ask if I could phone O2 and ask to have the line checked/repaired. Both have cancer and one has brain tumours whilst the other has heart problems in addition. The telephone is essential to them. I contacted the O2 online 'Guru' (called Dale but I think he called it Dail!). He absolutely refused to check the line until he spoke to the line owner and gave me a free number to call! How is this possible if the phone is not working? He asked for the letters of the security code!I don't have to be privy to my parents' secret code to report a faulty line. I find the stupidity of the so called Guru monumental, the lack of sympathy for the situation crass and the company too stupid to be worthy of service. I went online to find an address to complain/make a complaint online. Not possible without going through a maze. The page with the address below is blank! I will be getting my parents out of the contract as soon as possible. Their irresponsibility, lack of customer care and rudeness is unacceptable. He said he cannot help me or even check the line unless the owner called him and then terminated the conversation without waiting for me to reply! If they cannot come to one's help in an emergency, cannot think coherently and out of the box and refer me to a site that is closed at the time, they are not worth dealing with. Dail/Dale or whatever your name is: For future reference, if a line is faulty, the occupants CANNOT call any number whether free or not! Duh!
Summary: Faulty lines cannot be checked unless the owner TELEPHONES in person! How, if you are old and sick?
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