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My experience of buying a phone from 02 - what a joke!
Author Name: amber
I bought a samsung galaxy ace from the 02 website 2 weeks before xmas, as they had the cheapest price that I could find plus they were offering a £20 voucher that I could spend in a variety of stores. Great.
After ordering the phone direct from the website, I waited in the following morning for my phone to be delivered, only it didnt arrive. The following day I rang customer services who told me that the phone was out of stock (there was no mention of this on the website) and that I should re order the phone from their tele sales dept, this would mean paying again, I was worried incase my money would then be tied up, especially as it was 2 weeks before xmas, but the customer service agent assured me I would have a refund for the original order in 5-7 days.
The next day not one but 2 phones arrived. I called 02 customer services again, they told me that the original order was never cancelled and that I would need to return one of the phones for a refund.
When I attempted to do this at the post office I was told I could not send it recorded delivery as there was no sender name for the returns dept just a building name, again I rang customer services, who told me just to send the phone throught the post without recorded delivery. I had to get through 3 customer service advisors before I was put on to a supervisor, I told them I wanted a courrier to collect the phone and eventually she agreed.
A few days later I rang 02 and asked them to let me know when the phone had arrived to them, they assured me they would let me know, they didnt. My refund turned up 10 days later.
As for the £20 voucher, I have rung 02 countless times to be told that the vouchers are no longer being taken, that I will be sent another code, that I should wait 48 hours and that I should wait 28days! I give up.
Summary: Will never use again