Avoid T-mobile like the plague. I joined T-mobile mainly because all my friends and family and decided to migrate to T-mobile, so it worked out cheaper if I did as well. When I moved from Vodafone to T-mobile I bought my number along with me. This is when the problems started. Orginally the number was meant to be connected on the 15th of the month but it didn't. They decided not to connect for another 3 days, however Vodafone had disconnected (as they were ment to do). This ment that over a course of three days I got no calls and no texts. However I did get £1.30 back in line rental back as a form of compensation. After two months it seemed T-mobile decided to change my number back to a Vodafone number. So that anyone who called me on the T-mobile network would be billed as a vodafone call rather than free minutes. So I called them up and the said they will sort it out. A month later it is still not sorted. They have a great service.
In a world full of expanding technology and new innovations it becomes very difficult to keep up with what's happening in the world. You buy one new gadget and just as you learn how to use it another one appears and yours becomes out of date. The same is to be said for mobile phones. Not long ago they were absolutely huge! When I look back and think about what I must have looked like carrying one of those things around with me I cringe with embarrassment. I was never a yuppy or anything but as a lone female walking around collecting money in some rather dodgy areas it was a necessary safety precaution (note I said collecting and not earning! lol) Nowadays it seems the smaller the better and it makes you wonder how they manage to increase technology and decrease the size of the handset? So you can now use phones for web browsing, taking photo's, picture messaging and all manner of things. In order to take full advantage of your mobile phones capabilities you need a network provider that can pull it off. It would be like having a top of the range DVD player but having no television player to watch it on. A mobile phone is no use without a network provider offering you the service you need to meet all your requirements, T-Mobile is one of the worlds leading mobile communication companies and they can provide a service that is second to none and suitable for everyone. A good network/service provider should have something for everyone. The main contenders are, Orange, O2 (previously Cellnet) Vodaphone, Virgin and T-Mobile (previously one2one) they all have different tariffs, price plans and special offers to entice its customers. The question is, can they deliver? I have previously used the Orange and O2 network and although they had their good points I felt that customer service was poor. I was dubious about using T-Mobile, which was previously one2one when I first joined them. I believed that as Orange and O2 wer e bigger companies I would receive better service and coverage. Having used them and being disappointed I felt it was time for a change. When browsing on the Carphone Warehouse website I saw a fantastic offer for a Nokia 3310 which gave me a full 12 months line rental rebate, therefore it was an offer I couldn't refuse. The network provider was T-Mobile and I thought what the hell, I've nothing to loose by giving them a try. I had to sign up for a 12 month contract on a certain price plan that I had to keep for 3 months, after three months I would receive a cheque for 12 months line rental and I could change tariffs if I wanted too. I received my phone and all was well, I contacted T-Mobile to activate the phone and followed their instructions of waiting for a text message to arrive and charging up the phone. I remember thinking at the time how nice the person was who took the call and that they actually seemed pleased to talk to me. They made sure I understood what tariff I was on and that I understood the terms and conditions. A couple of months later I decide to check out what new tariffs were available in anticipation of there being something better when I was able to. I found a tariff that allowed me 750 free off peak minutes and 50 free text messages for only £13.99 a month. I contacted T-Mobile to ask for further details and they told me it was a new tariff on special offer, they didn't know how long it would be available. I had one problem, it was a couple of weeks before I was due to receive my cash back and I didn't want to jeopardise that. As it was a Carphone Warehouse promotion they advised me to wait until I received the cheque before changing price plans. The lady was very helpful and explained that as far as they were concerned I could change plans whenever I wanted. It would take effect from my next monthly billing cycle and I could do it all by phone. I waited for the cheque to come along (thankyou very much) and promptly visited T-Mobiles website to check out all the available tariffs before phoning T-Mobile. Incidentally, when you have a contract phone you can call them direct from your mobile, free of charge on a short code of 150. I hate paying for customer service calls and don't feel that you should have to. The freetime 750 tariff was still available and it seemed like the ideal solution, as most of my friends and family at the time were also T-Mobile customers. At the date of writing 25/11/02 this is still available. It allowed 750 free off peak calls to other T-Mobile customers and landlines and 50 free text messages per month. One of the main differences with T-Mobile is that their off peak time band starts at 6.00 p.m. and not 7.00 p.m. on weekdays and all weekends. I think this makes a big difference as you can call people on your way home from work. It also means that you can save money on your home phone bill by using up the free minutes. Best of all the cost of this was only £13.99 per month. Another advantage with any of T-Mobiles price plans is that voicemail retrieval is free! Of course if you use the phone during the day or in excess of the 750 minutes you will incur additional call charges. It would be very long and boring if I listed them all and as this op is on what T-Mobile can offer as a company I won't go in to any more detail. ***** WHAT IF MY CHOICE ISN'T YOURS ***** One of the best things about T-Mobile is that there is a price plan to suit everyone. You may not want a contract phone for example and you would feel happier with a pay as you go option. You can buy a new phone with a sim card included or buy a sim card on its own for £9.99 provided that your existing phone is compatible with T-Mobile. With T-Mobile the more you use your pay as you go phone the cheaper your calls are. If you spend up to £10 per month your calls will cost 30p per minute, £10-£20 will be 20p per minute and a nything a bove £20 will be 10p per minute. You will receive no bills and have no contract to sign and you pay for your calls and text messages as you pay for them. It's free to check your voicemail messages as long as you're in credit on the phone. You can use it abroad too depending upon the type of phone you have. The minimum voucher or top up with a swipe card is £10 but there is no expiry on them. If you prefer a contract they have designed different price plans depending on when you use the phone most and what type of calls you make. If you visit the website www.t-mobile.co.uk and click on phones and service at the top of the page and then our price plans you will be met by a series of scenarios. I call all networks anytime>I usually call off peak> etc if you click on any of these it will come up with the best price plan for you. They range from off peak plans, daytime plans, cross network plans to business plans. It will tell you exactly how much the monthly tariff will cost and what is included. You can take advantage of 'add on packages' as well to tailor your plan even further, like purchasing extra text message packages. It will depend on which price plan you are already on as to what extra services are available to you but it is so easy to find out by either visiting the website of making a phone call. **** WHAT IF YOU'RE LIKE ME AND KEEP CHANGING YOUR MIND **** I seem to be one of those people who get bored quite easily but not only that I also like to be able to change my price plan if my circumstances change without having to wait until my contract expires. Although I had already changed my price plan once, my mobile usage changed because my husband purchased an Orange phone and my stepdaughter went on to Vodaphone. She didn't have a home telephone line and it was becoming expensive to make cross network calls and even from my own landline. T-Mobile brought out a tariff for only £15 pe r month which would include 200 free off peak minutes to any land line number, and T-Mobile number and cross network calls as well. As I wasn't using my 750 minutes I wasn't concerned about reducing my allowance. The only thing that did concern me was the fact that this price plan didn't include the 50 free text messages. I asked if they could help me with this and they explained that I could purchase a 50-text message pack for £3.50 extra per month. I normally use at least 50 so effectively at 10p per text message I would save £1.50 per month. I could take this off at any time if my text messaging reduced enough for it not to be worth my while. There was no paperwork, no having to call back when my monthly billing cycle starts again, it was all arranged over the phone in a matter of minutes. You can change price plans once a month and it's free of charge! They always ask if there is anything else they can do and are very polite. ***** OTHER THINGS YOU NEED TO KNOW ***** Some price plans allow minutes to be rolled over in to the next month and others don't, if you don't use them, you loose them. The best way to pay your bill for a contract phone is by direct debit, any other method will incur a £3 monthly change. You can change the direct debit date to suit you if it is inconvenient. All contract customers can set up a facility to view their bill online, even before the bill is produced. You can check your unused calls and text allowance and monitor the calls you are making. All bills are itemised, free of charge! VAT of 17.5% will be added at the end of your bill. You can register a debit/credit card on your account to top up if you're a pay as you go customer in addition to buying vouchers or using a swipe card. You will soon be able to top up by using a facility online. All calls to customer service on a contract phone are free by using a short dial on your phone. If yo u are on pay as you go it is a fixed cost of 25p, no having to worry about using your call time by lengthy customer service calls. You can use both contract and pay as you go phones abroad (handset dependent) but always contact T-Mobile first to set up roaming and explain the costs involved. There are always extra costs when using your phone abroad. Off peak calls are generally from 6.00p.m. In the evening and not 7.00p.m and official bank holidays in England and Wales are classed as off peak. Text messages to other networks and T-Mobile customers are 10p, email via text message send or receive is 10p. Network coverage is 99% of the UK and you can use the phone in Northern Ireland. If you wish to transfer your existing number to T-Mobile you will need a PAC code from you existing provider who may charge but T-Mobile don?t. If you wish to upgrade your phone at any point and keep your existing number it will depend on how long you have has the phone as to how much they charge, for this information you need to phone 0500 525 525. If you wish to contact T-Mobile for whatever reason I've always found them to be very helpful. I had trouble understanding the email messaging service and they explained it with patience. I forgot my pin number etc for the online billing facility and they sent me new ones through the post without delay. I had a twin sim in my phone that kept messing up my voicemail retrieval; they sorted that out for me too. They have over 72 million customers so they must be doing something right! The contact details are as follows: 150 from a T-Mobile phone free on contract 25p on PAYG 0845 412 5000 0800 956 5000 to buy a phone, although you can buy phones direct from T-Mobile you may get a better deal elsewhere (like dial-a-phone, check op, lol) They have specially trained advisers for disabled customers: Voice 0808 212 122 Textphone 08081 219 783 If you wish to use them for business purposes: 0800 956 5001 (more than 20 phones) 0800956 5002 (less than 20 phones) www.t-mobile.co.uk
This product has some advantages but the disadvantages out way them. - Advantages: Free Voicemail, SMS 10p each sent, Customer support FREE - Disadvantages: Network Coverage Not Reliable, Voicemail Messages only saved for three days., Pin code option not always useable
One2one are pants. Once upon a time they were good, I worked for them for 2 years and they were brill, but today I went to get a new mobile and I was asked to pay £100 deposit which I did on my card, I found out to my horror that the coverage is pants in the North East where I wanted to use it so I took the phone back and I was told it would take 28 days to refund the £100 deposit back to my card, I rang customer services who then told me I would receive a cheque. I asked them If they can take money from my account straightaway then why does it take a month to refund it!. I spoke to the disconnections dept (known as Specialist care team) and demanded that it be refunded sooner, after about 10 mins the adviser said she would get it done within 5-7 days which I don't mind but 28 days is a bit steep. Needless to say I will be ringing them everyday to chase this up until the money is received in my account. Then I shall skip along to Mr Vodafone!!!
I think in the past One 2 One have had problems matching Vodafone and Cellnet but I believe they are now on the write track with their new tariff's wider range of handsets and better coverage. One 2 One have just published their new tariffs which are a great deal compared to some other network operator costs. An example of this is the Anytime 200 tariff which gives you a massive 200 minutes for only £25.00 per month where as for the same price you only get 150 minutes on vodafone. Also if you look a the call charges one 2 one only 5p per minute at all times where as Vodafone is 10p peak and 5p off peak vodafone being a massive 50% more expensive. Another advantage of the Anytime tariff is the low cost of cross network calls compared to other networks 20p per minute on one 2 one but can be as much as 35p per minute on other networks. But I think the real Jewel in the crown of the new one 2 one tariffs is the Anytime Max for £75 per month you get unlimited use when calling landlines or one 2 one mobiles this is an amazing offer for the high user. The network operate a fair use policy where they ask you to only use up to 3000 minutes but they will just warn you if you go over not charge you. If you compare the price of this tariff with Vodafone 2100 which £180.00 a month and you only get 2100 minutes and if you bust your minutes you will have to pay extra Precept Max is a bargain and half for the high user. I have recently changed my tariff to the max and it is really strange to use the phone when ever i wish without having to worry about call charges. Another improvement with One 2 One has been the realease of many new handsets like the Motorola V50 and Nokia 8310 (out any time now) these new phones used to take ages to hit the network. I will not go into detail on the handsets as their is another section to write about that and you can read my review on them their. I also believe that one 2 one have invested in improveing coverage as it seems to be much better than 12 months ago. Where I live in south Yorkshire i used to get many dropped calls but recently many of the blackspots have disappeared. I also find that one 2 one has some of the best coverage on the east coast. Another plus to One 2 One is that they have improved their customer services which where terrible the waiting times have dropped from about 15 minutes to about 2 and the staff are very helpful compared to some of Vodafone's. You will also find that they are helpful where upgrades are concerned and will offer you some very good deals to stop you leaving the network.
I have been a One2One customer for well over 3 years now and dooyoo gives me a good opportunity to voice my opinions of how I feel I have been treated as a customer over this period of time. I signed up for my first contract phone back in September 1998 just before I was due to start university. More than 3 years on I feel that all in all my One2One experience has been a good one. Many people have said, as did the man in the shop, that the network coverage is poor compared to other networks. I can safely say I have never experienced any real problems with coverage, in fact there is only one pub I regularly go where I cannot get a signal so what more could I ask for lol. The customer service has been of an extremely high standard throughout the three years. I initially had some billing problems when I first signed up, but when I rang to sort it out the customer service rep was extremely helpful, evening crediting my account because of the inconvenience so I actually ended up better off as a result. More recently the best experience I have had was with handset upgrades. When I initially spoke to One2One they said I had a free upgrade but I would need to pay the retail price of the phone. After some shopping around the cheapest I could buy the handset I wanted, the Samsung A300, was £79.99. However at the same time I noticed the very same handset was being given away free to new customers. Obviously this really narked me that new customers got a better deal than us loyal customers. I rang O customer services and after only a few minutes of questioning there policies they offered my a completely free upgrade up to the value of £79.99. Mission accomplished, off I went to the nearest shop and walked away with a completely free A300 in by pocket. My advice to fellow One2One customers thinking of upgrading would be to complain about your poor treatment when compared to new users, it got me a completely free phone without changing my network, number, or tariff. My tariff out of interest has also been discontinued for new customers, so if I had cancelled then re-subscribe I would have lost out on a much better tariff than those currently available. I have also failed to mention the £25 and £50 credit I received on my bill after year 1 and year 2 of my contract as an incentive to renew for another year. The tariffs are also extremely competitive less so now but the tariff I am currently on Anytime 75 offers; Free voice mail, 2p and 10p local and national rates, 10p and 20p One2One rates 5p and 10p text to One2One and other networks All in all a very good deal, one which however has since been discontinued to new subscribers, well they get a free phone don’t they what more do they want! In me I feel that One2One have a customer for life.
I have had a very bad overall experience with one-2-one. They have made no efforts to correct the mistakes until I pressed them. I had one of the old free after 6 tariffs and I suspended it in August when I went away. When I came back and found the bills I saw that they had not only charged me for the three months line rental but there were also call and text charges on my account, this is impossible as the chip was with me. What it looks like they did was bill me so they could charge the line rental. I was furious and when I phoned them up they kept telling me there was no mention of the suspension on my file. Furthermore they would not even terminate my line then so I wouldn't be paying further line rental. They simply demanded payment. I made a few more phone calls to them and eventually found that I couldn't do anything until I paid my line rental, they wouldn't even investigate the error until I had paid them. Nonetheless I paid them and told them I wanted to change service providers and wished to terminate both contracts I had with them. They were none to pleased and tried to persuade me to stay, but I was adamant on changing. At that point I hadn't actually terminated the contracts and I found out about the old 7 to 7 tariff coming back (now called freetime) so I phoned them up and said the only way I will stay is if you upgrade me to that tariff. They agreed however I wanted a new phone and prior to this I had asked in a shop, they quoted me £30 for a new customer and £80 for an existing customer. So when I was on the phone I simply said to the guy why is this? he told me it was to atract new customers, give them an incentive. I said well what about an incentive to stay? He said he had no authority so he would transfer me to another department. The woman I eventually spoke to told me that she would be able to offer me the Nokia 6210 for £30 and I could pick it up in the shop the next morning the cost would be charged to my account. This was great and I managed to get a new phone. However two weeks later and I still haven't been transferred to the freetime tariff, and why because they said that it is not effective until my bill change date, so basically they want to charge me the full months line rental before changing me over. They said there was nothing they could do it was a policy, this is not the first time they have used the excuse, they also did it by charging me for not paying by direct debit without telling me!! It just appeared on my bill. It was the same with my credit limit, I used to have £50 set for each phone then suddenly I kept getting cut off, I couldn't even dial one-2-one from my phone, I had to dial a higher rate number from a pay phone. When I asked them what had happened they tried to tell me that it has always been like that. Whereas in the past I have had bills over £200 and not been cut off. In retrospect I wish that I had never chosen one-2-one as my service provider but you have to live with the mistakes you make. Please don't make this mistake, go with Orange as I have now (I've still got the freetime & 6210, but only cause it's a good deal) the service is much better and they tell you what you should know. Any problems you have are sorted out, there is no waiting around or you have to pay your bill first, they simply sort it. For those of you who are still with one-2-one don't take any of thier crap. Make your demands known, if anyone is unhelpful, ask to speak to their supervisor, they will soon become helpful. If you want something don't keep quiet cause you don't think you won't getit, speak up because if they truly want to keep you as a customer they will make you good offers. Anyone thinking of choosing one-2-one as thier service provider I would warn you they don't have a good service their main answer is it is policy, because they don't know any thing else. I would rate their tariffs quite high as they are competitive but the range of phones they offer is much more limited than other service providers. They don't offer the level of customer service that they should, they don't seem to care about thier customers at all in fact. I hope that what I have written has opened your eyes and will help you to make the right decision.
Recently I went on a trip to Wales, North Wales to be precise. Whilst there I had no signal whatsoever on my one2one mobile phone. I am on the pay as you go tariff, and have a Nokia 3210. Other people there had phones on btcellnet, which got full signal... Orange, which also got full signal... And vodafone too had full signal. Infact one2one was the only network which didnt work there. And it wasn't my mobile phone if that's what you're thinking, as people on the other networks also had Nokia 3210s. I was confused as I thought that most mobile phone companies used the same transmitters etc for their coverage. And I had previously heard that one2one was one of the best mobile phone networks for coverage... I guess not!
One 2 One is a good service ,although they have poor coverage in certain areas and their IVR system sometimes does not work,(an IVR is basically an answering machine that directs you to the right department by giving you a number of options Ie if you would like cust services you would press 0 )(IVR stands for Intelligent Voice Response )in general I have few problems with their service .It works OK where I live ,and I have few problems with voicemail which is free!! and SMS rarely fails providing you have the correct service centre number in your phone!! .I have on the odd occassion whilst travelling about the country been unable to get service ,and although this is quite dissapointing ,have understood that mobiles will never been as reliable, or will be as reliable as landlines and have simply gone to a phonebox to place a call .I have not found it necessary to phone up there excellent customer service staff to complain about loss of service. However in some cases it has taken some time to get through to make a top -up
Firstly, I'll explain the features of this One2One Tariff. Monthly line rental - £15.00 Free minutes (each month) - 500 Local, national calls, evenings and weekends Free text messages (per month) - 50 to any UK mobile network - Can't Rollover Call charges (per min) voice, fax, data calls - Daytime - 25p Local & national calls - 20p Calls to other One 2 One customers - 40p Calls to other UK networks - FREE Voicemail message retrieval - Evenings and Weekends - 2p Local & national calls - 10p Calls to other One 2 One customers - 20p Calls to other UK networks - FREE Voicemail message retrieval - FREE Itemised bills - Text message charges (per message) - 5p To other One 2 One customers - 10p To other UK networks - 20p To non-UK networks - WAP and email charges - 10p Calls and mobile email via the One 2 One WAP service (per minute) - 10p One 2 One mobile email via text messaging (per sent/received message) OK, Now that is done with. I received my first telephone bill from One2One last week, which should only be £15 a month. It was nearly £30. They charged about £10 for the part month which is fair enough. They charged £15 for the next month ahead, which is also fair enough. They also charged £2.13 for text messages. I only sent around 25 messages, so I should not have been charged. So I called the One2One service centre. After I had explained the situation he checked with the Billing department and appologised for the mistake. I was told that they would credit me with £2.50 (which was the £2.13 rounded up) and also another £2.50 as a good will gesture. I am very happy with this as you could imagine. Next month, I should only be charged £12.50 (£15 minus £2.50) This is an overall very good tariff. This previous op in the category is slightly incorrect now, since it said you get 50 text messages to One2One network. Which has now been changed to 50 text messages to any network.
Now I’ve been with one2one for around six year now and I have never seen so many changes happen over the years. From starting from Personal Call that would offer you free local evening and weekend calls for only seventeen pounds fifty pence a month, that then went up to twenty-five pounds. And then coming out with the ultimate tariff of Precept Max that offer you total freedom of for seventy five pounds a month. This is totally amazed to see one2one to change their tariff again. I been using Precept Max for some time now as it give me no time limit on calls to landlines and one2one mobiles at anytime. You only have to pay a fix amount of seventy-five pounds a month. I know that your all thinking that I’m mad or crazy, but you see I uses my phone all time and am always draining high bills. So I decided to take this Tariff up! Just about a week ago I rang one2one up just to find out if I’m near my two year agreement on Precept so that I could be entitle to get my free upgrade handset. And to my amazement on the information line there was an announcement about the new tariffs. I quickly headed off to my computer and log onto the net to see what the new tariffs have to offer! ANYTIME MAX --------------------- This tariff is the one I’m actually on and it just that they have changed the names. With this tariff you get free local and national, national and calls to one2one mobile all day. The only thing you pay for is a 75 pound monthly line rental as well as the text messages, which will cost you five pence to one2one phones and ten pence to other network phones. Also you pay calls to other UK network mobiles that cost twenty pence per minute. ANYTIME 400 ------------------- The anytime 400 is a replacement for Precept 400 and that your allowance cover the local, national and calls to one2one customers. After the allowance you pay for local and nat ional calls five pence per minutes, calls to one2one mobiles ten pence and twenty pence to other UK mobile networks. The line rental will cost you thirty-five pounds a month. Text messages will also cost you 5 pence to one2one mobiles and ten pence to other networks. ANYTIME 200 ------------------- The anytime 200 is a replacement for Precept 200 and that your allowance cover the local, national and calls to one2one customers. After the allowance you pay for local and national calls five pence per minutes, calls to one2one mobiles ten pence and twenty pence to other UK mobile networks. The line rental will cost you twenty-five pounds a month. The text charges as the same as above. ANYTIME 60 ------------------ This tariff name has no change and the allowance cover for local, national and calls to one2one customers. After the allowance you pay for local and national calls ten pence per minutes, calls to one2one mobiles ten pence and twenty-five pence to other UK mobile networks. The line rental will cost you sixteen pounds a month. But to make money they have increased the price of text to one2one mobiles to ten pence. ANYTIME 20 ----------------- This tariff is for low users and will give you twenty minutes local, national and calls to one2one customers. After the allowance you pay for local and national calls ten pence per minutes, calls to one2one mobiles ten pence and twenty-five pence to other UK mobile networks. The line rental will cost you thirteen pounds a month. And the text is the same as above. Now as well as having all these new tariffs there are a few promotional tariffs which will be looked at in popularity. EVERYONE 100 ----------------------- This is the most new idea around and will be a great hit. The main feature about this tariff is that as well as local, national and one2one mobile, you also have other mobile network in the allowance. This is a promotional offer as it might no be very popular with everyone. The line rental will cost you twenty-five pounds a pounds a month and after the allowance you pay ten pence for local and national, 10 pence to one2one mobiles and twenty pence to other mobile networks. Text charges are the same as anytime Max, 400, 200. TEXT & TALK ------------------- This tariff offers you 500 minutes of off peak local and national calls and you can text up to 50 people for free. Not bad thinking about the cost on offer to other networks. The line rental is fifteen pounds a month and after free allowance time you pay, local and national calls cost two pence during off peak hours and Twenty five pence during peak hours. One 2 one mobile cost ten pence during off peak hours and twenty pence during peak hours. Other mobile networks cost 20 pence during the off peak hours and 40 pence during peak hours. Text messages cost five pence to one2one mobiles and ten pence to other network mobiles. Peak rates are from Monday to Friday 7am to 7pm and off peak are at any other time. I was really amazed by the new tariff and am glad with all the option I have. Oh yes voicemail that is like your answering machine is free on all tariffs. I really do hope this information has been useful and informative! :0)
I feel I ought to admit at the outset that I'm not a One2One customer- I'm on Orange, and they happily emulate Precept 200 as part of their Value Promise- so far so good. I believe that Precept 200 offers by far the best value you're going to find, IF you, as many do, use your phone sporadically throughout the day at no particular time. This being because: the inclusive 200 minutes can be used at any time, and once you're over them calls to a (UK) landline are only 5p/minute at all times- (I don't think the other providers have thought of this yet). Another key feature is the relatively low cost of an off network call - i.e. to a mobile phone that isn't on One2One- 20p/min is far lower than most of the other networks. I was originally on Everyday 50 and moving to the Precept 200 tariff has cut my bills by 30-50%- a huge saving. I feel that the Precept tariffs are, in a sense, much more honest than those of the other networks- all the charges remain the same no matter what, without any shady qualifications (i.e- the dubious nature of the local calls concept on a mobile phone- as BT Cellnet attempted to use...). The Precept tariffs are very well rounded and aimed squarely at the consumer- you aren't going to be caught out or fleeced(!) Virgin may be heralding themselves as the great bill slayer, but I think the average consumer would be well advised to investigate these tariffs first...
I have been an One2One customer for past two years and never had a problem with them. They have been rated number one network in Orange’s own survey believe it or not. Day by day their customer services is getting better. If you ever need to speak to their customer services, all you need to do is dial 121 from your one2one handset. This call is free. Choose the right option through the recorded message and you are through to a customer services adviser in no time. The great thing about them is that if they can’t help you with your query then they won’t transfer the call. But they will find out for you from other department and come back to you. They also give you choice of whether you would like to hold the line or get them to call you. If you ever get to put on hold, you get to hear music that is not boring at all. The agents are so polite and very patient. I have a Siemens sl45 and Nokia 6210 on this network. One of the phones belongs to my husband. I am on Precept 400 priceplan, which is one of the business timeplans. So what do you get in this priceplan? Cost - £35.00 per month WHAT CAN YOU USE YOUR FREE MINUTES FOR? (Peak and Off Peak time) 1. Local/National calls 2. Calls to other One 2 One numbers 3. Fax & Data Calls HOW MUCH YOU ARE CHARGED FOR CALLING VARIOUS DESTINATIONS (Please note the charges are including tax) Local and national (once u run out of your free minutes) 5p Calls between One 2 One customers 10p Other Mobile Operator’s customers 20p Text Messaging to One 2 One customers 5p Text Messaging – to other network 10p They are nice not to charge for voicemail. Because I have noticed that some of the networks do. You only get charged if you use it whilst roaming. There are other things that you can have like mobile e-mail. There is no monthly subscription charge. You only pay 10p for each e-mail you receive and send. Fax messaging is free as well but you have to request for it. Please bear in mind you will be charged for the amount of time it takes you to download the fax. I would like to quickly explain on how Fax Messaging works. You are allocated a fax number to which you can get people to send you a fax. This is stored under your voicemail. It is so convenient as you can download this fax message on to another fax machine. For example if someone sent a fax to my fax no. A new voicemail indicator will appear on my phone. I dial my voicemail by pressing number 1 key like I usually do. The recorded message tells me how many faxes and how long they are. There is also help option if you need any help on how to download the fax. What more can one ask for. As if that’s not enough. You also get free International Roaming. If you are not on Precept priceplan, depending on your credit status, you are sometimes asked for a deposit. That’s not all, you also get a free Priority Line number. The Priority Line Service is an extra number that allows precept customers to divert their mainline number to voicemail (or another UK number), but still be able to receive calls on their additional line. You can either call 555 from your One 2 One handset or 07930 555555 from a landline. The recorded message will allow you to hear your current priority line settings, or modify them if required. The coverage is fine as well. Never had a dropped call or no coverage. One2One are always installing new cells every day to make the coverage better. I am not just saying but I have noticed the difference.
This is my warning to all Dooyoo users out there who own a mobile phone with the One2One Network. After recently purchasing a 3210 Nokia phone which automatically came with the Network One2One I have had more trouble than it is worth. Every different network has its advantages and disadvantages but in my opinion this one seems to have on average far more disadvantages than any of the others I have used. After being advised that each and every Network have just about the same quality and the same benefits as each other I decided to give One2One ago as I had not used this one before, I wish I hadnt now! Therefore I am about to explain why I am such an Anti One2One user and advise people not to use this network. BENEFITS, ADVANTAGES AND DISADVANTAGES OF THE NETWORK: Firstly you would begin to think that the tarriffs for this network are fantastically low, just as they advertise that once signed up with this network you only have to pay 5pence a minute for either local or regional calls to other One2One network mobiles. At first glance this seems incredibly appealing to the eye just as it attracted my own, but then there is a hidden disadvantage to this which is not advertised so the company get away with the con. One2One Charge 30pence for the first 2minutes of the first call made in a day to a One2One network mobile phone thus meaning after the 2minutes are up it will only charge you 5pence after that. Like most of us, we only use our mobiles for short calls which usually last only a couple of minutes. This is ok is you use your phone on a regular basis for more that 30 minutes a day but for people who dont like again the majority of us, you are simply being ripped off. For people who can only afford a £10 top up card a week, if your spending at least 60p plus everything on top of that A DAY it starts to become rather expensive. This blind con which many of us dont see at first has left me with little credit to use on my phone and with the prices g oing up within the next few months One2One will be gaining even more money to there own advantage with little benefit to its customers. Not only is One2One from my point of view far more expensive than other leading networks it also doesnt allow you many other features that other networks provide free of charge. For example with any Nokia 3210's you are allowed to send picture text messages to other mobile phones but unknown to me when i signed up with One2One i shortly became aware that this feature was not allowed. I was not informed by any means of this and only found out when trying to send a picture text i got charged three times the amount than the price of a normal text message and no picture text sent! Yet again another weakness with the One2One network is its span of network coverage, it is just as poor as the network itself. I live in a valley and One2One is the only network where I cannot get any coverage where I live. I am now stuck with a phone which will only not work where I live but also will not work in a vast majority of other places I go either. Ok, now I have probably moaned and groaned and bored the hell out of most of the people who read this, i'm lucky if you have got this far! But less of the moaning now, there is one advantage of this network even be if it is only the ONE advantage and that is the FREE use of answering and listening to your voice mail, unlike other networks they charge you, but one2one charge no money what so ever which is a good job as mostly I now use my phone to retrieve these considering that I have no reception everybody just leaves an answer phone message! COSTS: 10p a text message 30p a minute for the first 2minutes you make a call to a one2one mobile. 5p every minute after that 30p every other time for local or regional areas at all times. OVERALL: A poor and expensive network with very few advantages and millions of disadvantages. I n my opinion One2One is getting less and less popular (which is a good thing!) and i will certainly be attempting to change my network if i find out how! (Please let me know if you can help me out there!!! I would be very grateful.) Definatly worth listening to other peoples advice and switch to ORANGE, BTCELLNET or VODAPHONE.
I must admit that i'm a bit of a mobile phone junkie, and have bought the latest WAP phone from nokia. I thought that all the information you could get might be useful when out and about on the road ie driving directions. Check out these facts before you consider using WAP:- If you are on contract with one2one, when you subscribe to WAP services you can use your free minutes to WAP ONLY FOR THE FIRST MONTH. I was not told this when I signed up, and had a big shock when I got my bill the month after. Also there is a WAP service which provides online account information, including how much you have spent, and how many minutes you have left. I checked this out to be told I had 600 free minutes left. I then received another huge bill, as I did not have 600 minutes left as they do not update this service very often! there is no mention of this anywhere so beware!!
Please note that One2One now goes under the name T-Mobile UK.