A Shaky Start but we're off (One2One Tariffs)

Member Name: r_machin

Product:	One2One Tariffs
Date:	22/09/01 (52 review reads)
Rating:

Advantages: 50 free text messages, 500 off peak calls, No need to buy top up vouchers

Disadvantages: Slight problem with billing at first, One2One service centre tells you how many minutes you have left, but not text messages, Cannot make calls during daytime

Firstly, I'll explain the features of this One2One Tariff.

Monthly line rental
- £15.00

Free minutes (each month)
- 500 Local, national calls, evenings and weekends

Free text messages (per month)
- 50 to any UK mobile network
- Can't Rollover

Call charges (per min) voice, fax, data calls
- Daytime
- 25p Local & national calls
- 20p Calls to other One 2 One customers
- 40p Calls to other UK networks
- FREE Voicemail message retrieval

- Evenings and Weekends
- 2p Local & national calls
- 10p Calls to other One 2 One customers
- 20p Calls to other UK networks

- FREE Voicemail message retrieval

- FREE Itemised bills

- Text message charges (per message)
- 5p To other One 2 One customers
- 10p To other UK networks
- 20p To non-UK networks

- WAP and email charges
- 10p Calls and mobile email via the One 2 One WAP service (per minute)
- 10p One 2 One mobile email via text messaging (per sent/received message)


OK, Now that is done with. I received my first telephone bill from One2One last week, which should only be £15 a month. It was nearly £30. They charged about £10 for the part month which is fair enough. They charged £15 for the next month ahead, which is also fair enough. They also charged £2.13 for text messages. I only sent around 25 messages, so I should not have been charged. So I called the One2One service centre. After I had explained the situation he checked with the Billing department and appologised for the mistake. I was told that they would credit me with £2.50 (which was the £2.13 rounded up) and also another £2.50 as a good will gesture.

I am very happy with this as you could imagine.

Next month, I should only be charged £12.50 (£15 minus £2.50)

This is an overall very good tariff.

This previous op
in the category is slightly incorrect now, since it said you get 50 text messages to One2One network. Which has now been changed to 50 text messages to any network.

Summary: