After 11 years of being a onetel customer I finally closed my account today after being charged for phone calls I did not make. It wasn't so much the amount of money I was charged but more the attitude of the staff to investigate the situation and give me - a loyal customer the benefit of the doubt. They claim to have a fool proof system to determine if calls were made from a line but these calls were made from my mobile which means that my mobile phone account would be compromised and my mobile phone bills are normal with no unusual numbers. It could either be one of two things; 1) someone hacked into my mobile and assumed i had a onetel account and wanted to ensure my  Read the complete review

Sad state of affairs. After 4 weeks of broadband going down (Usually on Friday and service resuming on the Monday). I called the help lines. Big mistake. Guy did not even understand how to ping my router using the MAC address. They keep blaming the problem on changing to a new supplier that is only supposed to take effect on 29th!!. When explaining that this problem was why I was changing to a new supplier didnt work. They are trying to move plp from the 1/2mg connections on their older servers to an 8mg line with TalkTalk by shutting plp down at busy times and hoping that you will sign up to new service with an 18month contract. I would imagine this has something to do wiith the credit crunch and being able to show lenders that they have monies up front for the next 1 1/2yrs. Who knows!!

One Tel Talk Talk are an absolute disgrace. Their management have no interest in their customers and their staff parrot the Company Line like so many prison camp guards. For four months we have been trying to change a personal phone number to a business one. Lies, obfuscation, derision and contempt have been our reward. Despite the fact that we have received written answers - negative, but at least an acknowledgement of our communications, their telephone " Customer Service " staff resolutely state that no letters have been received. At one and the same time, we have been told, that :- Our request was being ...  Read the complete review

I am with onetel, unfortunately. Their service as an ISP is abysmal. The latest is a collapse of any internet service fom about 19 August. When I managed to make telephone contact, it was a tearful lady at a call centre, who did not kbnow when/if service would be restored. I asked her if the company was in money trouble and she burst into tears, I have receoved only 3 e-mails in the past 3 days; thjse included stiff from 4 days ago. My self test messaages have not arrived and neither have messages sent by local friends. This lousy company does not even have the couirtesy to advise that the system is down or when/if it will be restored. No meands of contact except via an .  Read the complete review

For technical reasons I left Onetel a couple of years ago. The account has been dormant since then with a £10 credit. Recently, I was asked by TalkTalk to renew my due to expire c/card details. I subsequently renewed the details and so as to use the account I attempted to do a line rental only deal with them. I was told by there Asian c/services person that this was not possible because it was a TalkTalk service and not Onetel. This was curious because it was TalkTalk who requested the upgrading of the c/c details..... I think that TalkTalk and the once good services or Onetel are in a mess. They've gone to great lengths to stop customers talking to ...  Read the complete review