What A Load Of C**p (OneTel)

Member Name: JoandLee

Product:	OneTel
Date:	06/03/06 (154 review reads)
Rating:

Advantages: Slighty Cheaper Than Other Providers, Some Good Deals

Disadvantages: Customer Services, Lack Of Communication, Liars

What a company! They may sound like a great saving and great deals when you look them over for the first time but I would say don't join. The reason I joined was because other than BT they were the only ones offering line rental, calls & broadband at discount prices.

BIG mistake what they dont tell you is that if you need to contact them them its mainly via email and you can do this at least three times before you get more than an automated response saying, thank you we'll be in touch. Then when things get serious you get an 0845 number to call them so unlike BT you have to pay to get any help with your account.

I had to call them last week and again today as the problem wasn't resolved only to be told that the supervisor that there is a record of my call but the supervisor that spoke to me denies this. Hence LIARS, they say onething then just leave it and hope you forget.

As for their customer services its ridiculous you repeat the query over and over and still they do not try to help so again you email asking please could someone reply instead of always automated replies only to be informed that you are arrogant and they will attend to you as soon as they can because they are a busy company. Another LIE. Again I know this because when I called last week I sent them an email with the information they requested and within 15 minutes they had it so the endless days of waiting is unneccessary. They are now owned by the carphone warehouse which I thought would improve things but it has not changed a thing.

Anyway I thought that someone who was perhaps thinking of joining them may find this of use because these flaws are not given when you join.

Dont think of asking for a copy of your phone bill and hope that you never experience any problems with your pc or your screwed as they will not send paper bills without charging you £5 and there is no other way to contact them unless you get a letter telling you your overdue and there is an 0845 number on it so they make money from your queries. My advice stick with BT you know where you are and any problems are usually resolved with a free call.

All in all they are a nightmare and if it wasn't for the fact that I have 12 month broadband contract I would have left months ago.

Thanks for reading.

Summary: One.Hell