I would not recommend Onetel to ANYBODY!!!!! I have been with Onetel 3 times in total. Each time I left because I was unhappy with something. The last time was the worst and I would NEVER(!!!) use them again. The time before last, I used their internet dial up service and found it to be absolutely useless. They charged a connection fee and I had to continually redial as I could only view about two pages before it got stuck. Hence, more money for Onetel. Because of this, the last time I joined Onetel, July `05, I opted to stay with the internet service provider I was using at the time, Tele2, who were absolutely fine. But Onetel messed everything up for me and refused to put it right.
Put me on the wrong tariff, International calling plan instead of evening & weekend. Whilst I was busy making what should have been free calls, they were charging me.
Tried to take the wrong amount from my bank account, which cost me £35 in bank charges which they refuse to take responsibility for and refused to pay.
Agreed that they had put me on the wrong tariff, transferred me to the right tariff, credited my bill for a lesser amount than I was due to receive and neglected to apply the new tariff to the whole bill. They then refused to look at this when I pointed it out to them.
Refused to acknowledge mistakes in setting up my account with reference to my internet service, they charged me up to 3.95p/m instead of the 1p/min I was expecting and refused to even discuss it.
Passed my account to a debt collection agency without any notice, despite the fact that I was disputing the account.
I have made a complaint against them which is in the process of being sorted, and the enquiry has found in my favour. I must stress that Onetel made no attempt to sort this dispute with me and I am not just talking about me having dealt with someone in a call centre, I was also dealing, very briefly, with a member of the Managing Directors Team who was arrogant, pompous and totally uninterested in the fact that Onetel had made a real mess of my account.
The result is that they are being ordered to recalculate the entire bill, refund my bank charges, take my account back from the debt collection agency, sort out any problems caused by this regarding my credit rating, pay a sum of money to me as a gesture of goodwill and as an apology, and issue a letter of apology.
I am now with TalkTalk (who actually own Onetel now) and am much happier with them. I cannot see how anyone would want to use another service as value for money with TalkTalk has to be second to none. Customer service, so far, has been much better too.
I pay £20.99 per month, wich includes line rental, and get free calls to all UK & European landlines plus to landlines in Australia, Canada, New Zealand and USA anytime day or night! I also get free broadband for that too!!!
Beat that Onetel!!
Ontel are a no go area for me now, even if they came up with a better offer than TalkTalk, I wouldn`t touch them with a barge pole!!
I have given them 1 star ONLY because I cannot submit this review without having done so. They don`t deserve it!!
I recently visited a friend of mine who was using OneTel and decided to investigate their website to see how much calls would cost. I found that they were offering a £2 call credit to anyone who signed up online and I was very impressed by their prices (2.5p / min for a peak rate national call or 1p / min for an off peak local call). I decided to sign up online and within days I received confirmation by email of my account number. You have 2 options :- 1. Simply pay for the calls per minute in the usual way with no monthly fee or 2. Pay £4.99 a month and pay nothing for your off-peak UK calls. Be aware that call duration is rounded up to the nearest minute for billing purposes so if, for example, you make a call lasting 29 minutes and 1 second then you will be charged for a 30 minute call. I opted to pay £4.99 a month but I soon realised that I wasn't making that many UK calls and so went online and easily switched to the normal plan. They also have an ISP which offers 2 plans :- 1. Pay 1p / minute with no monthly fee or 2. Pay £12.99 / month and go online whenever you like with no internet call charges. I tried the ISP service but found the download speed to be rather slow and switched back to my presvious ISP. OneTel also have a Virtual Customer Service Centre (VCSC as they like to call it) which you can log into via the internet and change any of the optionson your account as well as viewing bills and payments. In conclusion I must say that my phone bills have gone down considerably since I started using OneTel.
I have no regrets about signing up to Onetel. I began using the 1p per minute service which works very well, and is fine if you are not online much. If you go for this option be sure to keep a track of your minutes yourself as there is no option to see your account mid-month. Using this service I never had a busy signal. When my internet usage increased, and the unmetered service became available in my area, I switched over. This costs £12.99 per month. With this service I have occasionally had a busy signal at weekends. Both the 1p per minute and the unmetered services give good access speeds to websites, and download speeds are as good as your modem will allow. In the year I have been with Onetel I have only encountered one billing error, which was sorted out with just one phonecall - good customer service. If you sign up to Onetel, be sure to do so onine as you get a few pounds off. Also, while the technical helpline is expensive the online help pages are good... if you can get at them!
Several months ago I signed up with Freeserve for their 1p per minute scheme. For some reason unknown to me they decided to charge me £12.99 for unlimited time online. After complaining and receiving compensation I realised that maybe it would be a good idea to pay a flat rate bill, that way I could stay online as long as I wanted without any surprisingly large bills. By this time however Freeserve had put their fee up to £14.99 per month. I desperately looked about for a better deal and stumbled upon Onetel. I had never heard of them before so I was a little worried about the quality of service, but decided to give it a go anyway. To my surprise they preformed very well indeed. Better than Freeserve and Freeola who had both let me down many times. Freeola for example had a spell of about 2 weeks where the server wasn't working, so I was unable to update my website which I use to promote my work and others. If my site was my only income then I was be in deep trouble. Also getting connected was often a problem with freeola in particular. It would sometimes take several attempts and often result in very, very slow connection rates. (Is 5000 bytes per second slow? I think so, It would take about 5 minutes to open a web page, if at all!) In around 4 months I have always managed to get connected first time, and at a fast connection rate. Only once has it ever dissconnected itself (which was a surprise to me) With a Onetell account you get the usual e-mails and £10 mb of webspace, which is sadly very difficult to activate, and will be named something like www.yoursite.onetel.net.uk which doesn't exactly roll off the tongue. But as for internet access, I have never seen better at such a cheap price.
I agree with Paddy, this ISP is as near faultless as one can reasonably expect. I use their £13.00 a month unlimited access package and have only experienced a few minor glitches. In fact, my only complaint is that although I was a long-time user of OneTel as a telephone service provider and their original (and still extant) 1p a minute web access, they didn't tell me about the unlimited access service. I discovered this AFTER I had signed up with the dreaded Tiscali (to which I have now given the heave-ho). There is no fiddling about with CDs or downloading access software, you just set up the DUN (their instructions are very clear and easy to follow but do not cover every setting) put the icon on the desktop and away you go. I do like a back-up just in case and this needs to be at 1p a minute. These are thin on the ground, Tiscali withdrew theirs but another TelCo has this available, www.ukbell.com is the place to find this. Like OneTel, you have to register the land line you use for access but that's OK as it is the only service I have found that counts normal telephone charges in seconds and has a minimum charge of 1p!!! This is a topic for another entry under telephone services.
I have tried lots of internet survice providers including - AOL, Freeserve and BT, but I have changed to ONETEL, for my internet and calls. The internet is just £12.99 per month. You don't get cut off every two hours and the internet can be on day and night....no peak or off peak hours. The telephone is cheap too, cheaper than BT for all calls. It is fast (normally connects in one try), does not crash and even the helpline people are cheerful. The only down side is that ONETEL still has to go through the BT line so that has to be paid for to. Every person I know has problems with their internet service provider, but I don't have problems any more.
I started off with OneTel's cheap telephony service. Soon, on their website, I saw their ISP service that was 1p/min 24/7. I created my account, made the dial-up connection and started using the service. For over a year I had been using LibertySurf - I was one of the lucky ones who got off-peak unlimited surfing for only £20 for a whole year! Sadly, they did not renew my contract on the same rate. OneTel has proven to be an excellent alternative. Although there will never be an ISP cheaper than LibertySurf's £20/year offer, the cheapest off-peak unlimited packages around cost over £6/month. This will be equivalent to 600 minutes (10 hours) with OneTel; and remember, these 10 hours will be ANYTIME. Other unlimited 24/7 ISPs charge at least £13/month = over 20 hours/month or approximately 45 minutes/day with OneTel! So much for the rates. The connectivity is decent; apart from a very few times, I have always got connected the first time and have stayed connected. As far as a limited number of e-mail addresses is concerned, since we are likely to change ISPs every now and then, I use my Yahoo account to send and receive mails. One can either use it via http:/mail.yahoo.com or can configure their e-mail software to use their smtp and pop services. In other words, you can access your Yahoo mail from Internet Explorer as well as from Outlook Express. Yahoo Help tells everything about configuring Outlook Express (or a similar e-mail software). I prefer Yahoo over other Ineternet Mails for many reasons, the main ones being the allocation of 6Mb for e-mails (most of the others offer only 3Mb), and separate allocations for photos, webspace and briefcase (I think these are 30, 15 and 25 Mb respectively, but better to check with Yahoo first). And try out Eudora 3x for e-mails - it is simpler and much faster than Outlook! I am happy to help out anyone who needs help in configuring their PC for OneTel and Yahoo services - and believe me
, I'm not an agent - I am a 'normal' professional (doctor).
I have to say that I love Onetel. Not because of the great content of their service. But simply because they are so easy to sign up and use and offer such great low-value connection calls. ABOUT THE COMPANY ----------------- Onetel is primarily a low-cost telephone service providing cheap local & international calls. It only entered into the ISP market over the last couple of years, having been in the phone business for much longer. I imagine most of its profits come from the telephone services (worth checking these out too). (Incidentally the ISP aspect of their services are at onetel.net.uk not onetel.co.uk as suggested which covers their telephone service but it contains a link to the Internet services site) SERVICES -------- As an ISP service I don't feel that they offer too much by way of exciting web content. There is no content portal (or at least I haven't seen it yet) and they don't send you things like special offers in the mail (some people, including myself, see this as a bonus!). But the site design is good and easy to navigate with lots of useful functions. However, as I said, its strength lies in its easy, low cost, low-frills service. No software or downloads are required to use the service. If you just want to just connect to the Internet for extremely low connection costs, no line rental and the easist sign up process ever, Onetel is for you. Connection calls are a simple 1p per minute 24/7 - that's all the time - week-day, week-end and evenings. A great deal for those who don't use the internet that much and who are on a budget. If you connect to the internet for more than 10 hours a week you might need to start looking at the cheap, unmetered services offered by other ISPs (soon to be offered by UK Fantastic - see my review in the appropriate section on dooyoo). Connection speeds are consistently at 52k (which is the best most ISPs connect at these days).
Internet connections are only currently available at 56k - 64k ISDN but plans are to upgrade to 128k ISDN soon. You are only allowed 3 email addresses and as yet I have found no way of changing email addresses or deleted ones you no longer wish to use. This is quite a big oversight as I find it essential to change my email address ocassionally to fight spam. You are also given access to about 30,000 newsgroups via a newsreader such as Outlook Express (which comes with all Windows operating systems). You are also given 10Mb of web space which gives you a URL of http://www.onetel.net.uk/yourusername. Onetel has very strong customer services support as a result of its telecoms base (it uses the same services for Internet services as with telecoms) and all ISP issues can be resolved immediately over the phone with minimum fuss, including password changes and connection problems. Great customer service faciities exist online also. CRITICISMS ---------- My only criticisms are that occasionally (very occasionally) I do not connect first time. if so, second time usually does it. Also I think it has a three hour disconnection policy (although I can't be sure as I've not read this on their site and I have never timed how long it takes - it does seem that if I stay connected for a long time it will disconnect eventually). Also to take advantage of the cheap Internet call connection you must register your telephone for cheap calls. This is free to sign up for and a good service anyway so it's not a major criticism. It does not interfere with your BT service and allows you to check how many Internet calls you make online or via your Onetel phone bill. Check out dooyoo for reviews of Onetel's phone services. Also the limitation to 3 email addresses and the inability to change them once created is a nuisance, especially if you start getting spam. CONCLUSION ---------- For those of you wh
o already use an unmetered service it's worth joining Onetel to use it as a back-up ISP when your primary ISP gets a little bit busy. If any of you use a normal local rate call ISP I recommend you check Onetel out, just to see what it is like. It's so easy to start up. When you realise how much you are saving on Internet calls you may never go back! Even now that I will be using UK Fantastic for 24 hour unmetered access I will still keep my Onetel account open as a back-up ISP. Why pay more when you can pay less? ***NEWS ALERT*** ---------------- While writing this review I just checked out their website. They are planning to offer unmetered access to Onetel customers. They do not say how much this will cost but members must sign up their interest and will be contacted. They may also be starting an online gaming service aswell. It also seems that they are now utilising a software download to enable Internet connection. As I did not download this when I began nor do I use it to connect I have not mentioned this in my review. It may be necessary for you to download this 'Internet Control Centre' when you sign up now. Check out the web site for more details as I don't know the answer to this.
I recently started using Ontel.net after getting my Totalise Ultimate Surf Account terminated (for using it! - but hey, that's another story!!!) Anyhow, I plumped for Onetel in the interim before I decide on who to use next due to the fact that they offer 1p per minute access at all times - and being a daytime user, the fact that I pay a flat rate at all times is very cost saving. Every thing so far seems very reliable - connects everytime, and the throughput seems far better than I was used to on Totalise. They don't offer an unmetered package yet, but judging by the way others have fallen (i.e. Totalise), that's no bad thing, as most unmetered ISPs seems to put together unviable unsustainable business plans, and not expect users to use the service!
I note that some reviewers have had problems, maybe I have been lucky but I have been with them since Sep 1999 and they have offered faultless service: not one bad line, dropped call or billing error. This review is about their phone service rather than their ISP which I have updated separately. Some points though relate to any accompanying internet usage so I have had to include them where appropriate. They are one of the numerous alternative telecommunication providers meaning that you tap into their services using an access number over any regular phone line. They are available to you whether you have a BT line or local Cable phone line. They are now part of the Centrica group that includes British Gas, the AA and Goldfish (weird mix). They have great international call rates. Register on line and you will receive a £2 call credit. There is nothing to lose. No monthly or minimum charges. Registration is painless. Go to the website. Enter name, address, choose first email address (remember this will also form the name of your webspace, and cannot be changed so choose carefully), and phone number to register, service plan, and credit card detail. Choose direct debit against credit card or bank as otherwise you will incur a £1/month admin fee. You should be up and running within 24 hours. Remember to mention your OneTel friend so that they earn their £5 introduction fee. You can register more than one landline, if you are feeling generous enough to pay someone else’s phone bill for them! International Phone Calls For all regular destinations they are amongst the cheapest for international calls. There is no connection charge so it is, for eg a straight 3p/minute (incl VAT) to the USA day or night. One downside is you are billed to the next whole minute, so admittedly a 2m5s to the USA will cost you 9p rather than the 6p you might have expected, but still pretty good value value. Calls to most of Europea
n countries are 2p, 3p or 4p, Australia 4p, though Kyrgzstan is 42p!! Where is it?? UK Phone calls You need to do your sums carefully and study your phone usage to see if the following prices are attractive to you: For calls to UK landlines they charge a 3p connection charge on top of their straight 2.5p to any landline. There are other cheaper alternatives so I don’t recommend them. There is also a connection fee of 5p to mobiles and again they are not the cheapest. Calls to 0845 and 0870 number also incur the 3p connection charge. You can ask for a free “PhonePal” to connect between the phone socket and your phone which means you don’t have to dial the access code. This will give you the added benefit of 1p/minute evening local and national calls but again you have to pay 3p connection charge. Remember though that all calls will be routed through the box unless you dial 121 to bypass it. There is a free voicemail service, but you pay standard OneTel rates plus connection charge to call the person back, and remote access to voicemail means using a 0845 number at your normal rate. Could be useful to some people. For £4.99 a month you can have unlimited free evening and weekend local and national calls. This might be worth your while if you are not interested in free peak time calls. Another plan at £2.99 per month allows you to nominate up to ten landlines and call them anytime for 1p per minute but there is a cheeky minimum 5p charge including the 3p connection charge, so this probably of debatable value. Need to balance this against using the PhonePal and ringing the same people for 1p/minute in the evenings with 3p connection charge for no monthly charge. If you still lucky enough to have an old mobile phone tariff that allows free access to 0800/0808 numbers then you can register your mobile and enjoy standard OneTel rates. The access code for registered BT lines
1877, and 0800 957 1877 for Cable users Overall the connection charge is the unfortunate killer for me that spoils OneTel for all UK calls. Investigate Breathe. The Home&Away Card allows you to call from any landline, anywhere in the world and put the call charge on you phone bill. Whilst the call charges are standard there are hefty connection charges which make this pretty pointless except for an emergency. Even then you would need to remember anything up to a 30 digit dial up to ring anyone. Access Code + A/c No plus PIN + full country dialling code. Forget it, I can’t remember a four digit Pin let alone this. Account Management. You can opt for a paper or the on-line monthly bill which is fully itemised and comprehensive. They were allowing you to start off with a paper bill, leave it for a couple of months and if you then switch to an on-line bill they would give you another £2 credit – worth a try. The on-line billing allows you to monitor all your charges which are updated almost immediately. International, UK and Internet calls are separated and subtotalled on finalised bills and you can view your current un-billed period and watch the charges build up. There are a couple of “toy” features like displaying last six months usage graphically, quite fun but probably bit useless and also the Bill Analyser. This could be useful for a small business or for working out expenses. You can sort and filter out by type, cost, destination, origin etc. OneTel Mobile For £4.99 per month you can get a selection of phones or just a SIM card for £10. Calls from your mobile: 3p, 10p, 15p to landlines (w/end, offpeak, peak) 5p, 5p, 15p, to other OneTel and Vodafone users and bit more for other networks. The winning streak could be that a second phone (up to five phones) can be set up on the service for £2.99/month. If you know of a family setting out on their first mobiles (are their any suc
h families left) this could be a good choice, but then why pay a monthly charge. To use just the SIM card you will need to get your current phone un-locked for which there may be a charge but OneTel will refund up to £30 of un-locking charges. Call Auction A bit of fun - Once you have an account you can bid for call credits. OneTel sets the option at say £2.50 for £5 of calls and you bid up in 15p increments. At the end of the week the bidder may get £5 calls £4.50 say. You could win if you get £50 of call credit for £30 say, and you need that kind of money to make lots of international calls. So that’s it, sign up, it will cost you nothing and you may save yourself some money.
Yes it only costs 1P a minute at all times to connect to the Internet via One-Tel and unlike AOL there's no monthly subscription. You are billed monthly, but there's no obligation, if you don't use it, you don't get billed. You need to sign up free to One-Tel's telephone service too, but again there's no obgligation to use it. The service is usually good, I normally connect first time and most of the time it's quite fast. Going off the subject slightly, if you have an Orange, One-2-One or Virgin mobile phone on contract, it's well worth speaking to One-Tel as you can get national mobiles calls at a flat rate of just 2.5p per minute. WOW.
We have used onetel for 4 months and have found it to be very good at first but now it seems busy and we have trouble connecting. It is cheap 1p a minute 24-7. Thye do not bill you until you get to a certain level of spending. They offer 3 email addressess, web space, helpline, virutal service centre. They are also bringing out an ASDL hopefully soon!!! If you pay by direct debit you do not get charged a £1 administration fee. There are alos the usual methods of payment. They also do email billing. Pretty good. You can use them alongside other companies, helpful staff and fingers crossed for an ASDL!!! If you use them for national calls or overseas you get decent rates provided you type in the code number first!!
To choose an ISP (Internet Service Provider) can be very tricky. Either they charge you large amounts of money or their service is very poor or they go tits-up just after you paid that ££ for "life-time" connection. It gets even trickier if you are not a BT-customer because many ISPs rely on discounts from BT. OneTel turned out to be the choice for me. Their 1p/minute rate will never let you down. You will always connect and you save a lot of money compared to BT charges. Some other ISPs offer 1p/minute for an additional monthly fee so stay away from those. A big plus are the very cheap international calls with OneTel. Not only will you save money on Internet calls but also use OneTel for international calls for the additional saving. Very seldom, I experience slow transfer rates with OneTel. After further investigation (trace route) it is usually some other part of Internet that is the bottleneck and not OneTel.