Orange Network Reviews
Product Type: Orange in Telecommunications Services
Newest Review: ... elsewhere. I am on a combined tariff with my partner and they automatically review our plan to ensure that we would not be better off switching to one of their other plans. This saves me time in doing remembering to check and doing the work myself. I know of many people who do not rate Orange's customer service very highly but we have had the opposite experience. Recently, I was sent a faulty phone for my upgrade. I called to report it on the Saturday night and they arranged for a replacement to be delivered first thing on Sunday (yes, Sunday) morning. I couldn't have asked for more (except perhaps an unfaulty phone in the first place!).... more
Customer Orange Network Reviews (253)
by - written on 05/03/14 (Somewhat useful, 1 readings)
I have been with orange since I had my first ever mobile phone, nearly 20 years ago. The reason I have stayed is that the coverage in my area (West Kent) is relatively good, particularly in the village where I live and their customer service has always been excellent. Regular free upgrades have been provided and any time we have suggested leaving in order to save money, they have matched what we have seen elsewhere. I am on a combined tariff with my partner and they automatically review our plan to ensure that we would not be better off switching to one of their other plans. This saves me time in doing remembering to check and doing the work myself. I know of many people Read the complete review
by - written on 14/02/14 (Very useful, 29 readings)
I remember getting my first mobile phone about 12 years ago. I was an orange pay as you go customer. My experience with orange looking back was not one that I enjoyed. I had poor signal coverage and the phone barely received text messages. Fast forward 12 years and once again I am now an orange customer again. I had been a customer with o2 for about 7 years and decided to switch to orange because the contract was cheaper. I got a brand new phone and my contract was a few quid cheaper. I had experienced a couple of issues with o2 during my previous contract but they were quickly sorted out once I phoned them. They didn't have any impact on me ... Read the complete review
by Mica_dee - written on 05/08/13
Anyone thinking of switching networks? Don't switch to Orange. Terrible customer service. I inquired about a roaming bundle and was offered a customised bundle by a Manager free of charge as I had been waiting a long time. He said the value would have been £15 per month but it would in fact be Free! I said I only need it for one month and would like automatic cancellation after which was agreed. At the end of the month I received a bill for £119 which included my normal bill amount of £40 then £30 on top for a data bundle and then the rest fro international calls! This was not what had been agreed. I called last week to get the situation ... Read the complete review
by dawn - written on 26/07/13
I turned my phone on one day and found that I have £16 missing when nothing was up and running that could cost money, 10mins later I received a message saying that another £16 pounds had been taken and again nothing was running that could cost/take to money. the next day when I checked my credit I found out that what ever I had left of £43 had all been taken and only had been left with 69p, just enough to call orange and complain, or so I though I tried ringing only to be told I had no credit and received another message saying that I had no credit left. it is not right to take £43 when there is nothing running to cost £43 I am no longer going to use the ... Read the complete review
by lola mia - written on 25/03/13
THIS WAS STILL REJECTED... EXTREMELY POOR CUSTOMER SERVICE!! My claim for a new phone (6 months old) was rejected due to me not contacting them within the 7 days. This was my letter explaining my circumstances! This letter and my appeal was then again rejected. When asking to speak to a manager i was told 'he cant help you' and then left on hold for 20 minutes. I also said another compnay would buy out my contract after 5 or so year of being with Orange, they replied 'OK do it'. I feel this is an absolutly unacceptable way to deal with loyal customers, and i expected better. On top of this however i was offered to but a new handset for £286 which i dont even ... Read the complete review
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All these and are taken from reviews of the dooyooCommunity.
Cheap, quite reliable
Slwo when new batch of customers taken on
not yet 0800 access
Friendly and efficient
None to date
Great connection reliability
Nationwide in your email address ?
6 hour cut-off point - free off-peak - only £20 each year
stopped working after about 6 months