Orange Network Reviews
Product Type: Orange in Telecommunications Services
Newest Review: ... you say you might as well forget about because they already have. There is no record of my phone call last week. Even after admitting that a mistake was made on their part I've been told "the bill still stands". I was also told that they have millions of customers (as if I didn't know). If you want to be extorted and lied to join Orange. Feel free to tell a friend key words ‪#‎Orange‬ ‪#‎badcustomerservic e‬ ‪#‎extortionR 36; ‪#‎theft‬. .. more
Customer Orange Network Reviews (250)
by Mica_dee - written on 05/08/13
Anyone thinking of switching networks? Don't switch to Orange. Terrible customer service. I inquired about a roaming bundle and was offered a customised bundle by a Manager free of charge as I had been waiting a long time. He said the value would have been £15 per month but it would in fact be Free! I said I only need it for one month and would like automatic cancellation after which was agreed. At the end of the month I received a bill for £119 which included my normal bill amount of £40 then £30 on top for a data bundle and then the rest fro international calls! This was not what had been agreed. I called last week to get the situation ... Read the complete review
by dawn - written on 26/07/13
I turned my phone on one day and found that I have £16 missing when nothing was up and running that could cost money, 10mins later I received a message saying that another £16 pounds had been taken and again nothing was running that could cost/take to money. the next day when I checked my credit I found out that what ever I had left of £43 had all been taken and only had been left with 69p, just enough to call orange and complain, or so I though I tried ringing only to be told I had no credit and received another message saying that I had no credit left. it is not right to take £43 when there is nothing running to cost £43 I am no longer going to use the ... Read the complete review
by lola mia - written on 25/03/13
THIS WAS STILL REJECTED... EXTREMELY POOR CUSTOMER SERVICE!! My claim for a new phone (6 months old) was rejected due to me not contacting them within the 7 days. This was my letter explaining my circumstances! This letter and my appeal was then again rejected. When asking to speak to a manager i was told 'he cant help you' and then left on hold for 20 minutes. I also said another compnay would buy out my contract after 5 or so year of being with Orange, they replied 'OK do it'. I feel this is an absolutly unacceptable way to deal with loyal customers, and i expected better. On top of this however i was offered to but a new handset for £286 which i dont even ... Read the complete review
by Pottsr66 - written on 05/01/13
Completely disgustind customer service. I hope you never get a problem that they need to resolve. Talk to someone different evey time. They promise things that simply dont happen. Cut you off when not your fault. Stay clear of orange or now EE.
by angry bri - written on 02/12/12
I have just experienced the worst customer service you could ever imagine! How does some company ( orange ) remove nearly three times the monthly charge amount from your bank account for a cock up they made and admitted to and then say we won`t refund you but keep the money instead and use it to pay off your orange bill in the near future ? Along with swopping my tariffs over and changing my password without my even knowing ? This is exactly what orange have just done to me so if let`s say they take most of your wages from you because of a mistake orange made then that will leave you completely skint all over xmas because they WON`T give it you back ... Read the complete review
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All these and are taken from reviews of the dooyooCommunity.
Cheap, quite reliable
Slwo when new batch of customers taken on
not yet 0800 access
Friendly and efficient
None to date
Great connection reliability
Nationwide in your email address ?
6 hour cut-off point - free off-peak - only £20 each year
stopped working after about 6 months