Now, I'm very pedantic and extreme in my view of customer service. Equally - I'll sing from the hilltops when it's great, just as I won't hesitate to spread the word when it's really bad. But only REALLY bad. Orange customer service has just fallen into this last category for me I'm afraid. Having waited an eternity to get through to them as their 'press one for xxx' system wasn't working (seemingly), I encountered all kinds of misunderstandings in trying to communicate what I needed. Namely, a simple VAT invoice, rather than just a monthly 'bill'. I had to hand-walk the CS rep through their own website to show him what it was I wanted. Then they wanted to ...  Read the complete review

I have used the Orange mobile network for over 10 years now having been on Pay as you go for the main duration, I have found that the Customer Services are satisfactory however were much more efficient in the earlier years. It seems that the constant competition with rival networks and the current state of our economy has lead to the company trying to attract as many customers as possible in order to survive, which ultimately means less time to assist individual clients, so the personal touch seems to have been lost like you could expect with all large scale company's in this day and age! I have always seemed to have had a good signal reception with the Orange ...  Read the complete review

Oh dear what a mistake. I recently left my company, complete with PAC code, and decided to go to Orange as that is who my husband is with. I requested that my previous phone number be transferred to them, and stressed that this was vital as I am in the middle of a very busy period and everyone has my 'previous' number. I gave Orange muy PAC code and was reassured that this would take only 48 hours. What a joke. Customer service? You call 150 and get recorded message after message and if you go to the wrong sub menus there is no way back and you have to start again. I eventually got through to a person last Friday after 35 minutes waiting and after a huge 'discussion' ...  Read the complete review

Can I even be bothered to write this?!!! I am so fed up with orange that just hearing the name makes me want to vomit and punch a hole in the wall! The only reason I am writing this is in the hope that anyone who reviews orange before signing away two years of their life to them will know to steer WELL clear of them. If you have read any more reviews on Orange, you will know that the customer service is probably the worst around. Recently I left O2 and joined orange (big mistake) as I thought it would allow me to make cheaper calls between my wife and friends, who were all on Orange. Well, immediately I found that, besides ...  Read the complete review

I took out a two year contract with Orange through Phones 4 U. From day one I had nothing but problems! Calls dropping constantly and not being able to use the internet. I paid £45 a month for this contract when I was unable to use all the services! So quite frankly, I was very annoyed. The first time I rang Orange they told me that I never had something provisioned on my account something to do with 3G. So the woman I spoke to said she sorted it and that she would call me back in a few days to see how im getting on. Two weeks went by and still no phone call and my phone still was not working to its correct standard. I left it a couple of months as I was busy ...  Read the complete review