Product Type: Orange in Telecommunications Services
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Orange Customer Service is the worst I've had in a long time
Member Name: BelindaArch
Advantages: Competitive rates with other providers.
Disadvantages: Really bad customer service and support. Cell coverage not the best.
Now, I'm very pedantic and extreme in my view of customer service. Equally - I'll sing from the hilltops when it's great, just as I won't hesitate to spread the word when it's really bad. But only REALLY bad.
Orange customer service has just fallen into this last category for me I'm afraid. Having waited an eternity to get through to them as their 'press one for xxx' system wasn't working (seemingly), I encountered all kinds of misunderstandings in trying to communicate what I needed. Namely, a simple VAT invoice, rather than just a monthly 'bill'. I had to hand-walk the CS rep through their own website to show him what it was I wanted. Then they wanted to charge me £3 per invoice for backdated versions!
Unbelievable. The company I work for would find all this way unacceptable. As for copies of bill, invoices etc - we're just happy to provide such things free to our customers as part of the 'service'!
I told the Orange CS rep that my contract was up in two months time and that I'd be changing to another provider. His response was to totally ignore the comment. If the boot was on the other foot - I would've delved into it a bit more. However, I guess Orange has such a huge customer base that it's not really bothered about the personal service side of things - after all, all it's customers (inclding me!) just pay their bills and renew contracts automatically. So who cares if a few of us leave.
It's not a rant - I've endured their nonchalent, ambvilant attitude on a number of occasions now.
Maybe I expect too much?
Summary: Due to past experiences with this company, I'll be leaving them at my next contract renewal date.
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