Product Type: Orange in Telecommunications Services
Newest Review: ... to check and doing the work myself. I know of many people who do not rate Orange's customer service very highly but we have had the op... more
Over charged then kept my money!
Author Name: angry bri
Advantages: - Nothing , ziltch , zero , nowt , jack , sod all ,
Disadvantages: Where do i start?
I have just experienced the worst customer service you could ever imagine!
How does some company ( orange ) remove nearly three times the monthly charge amount from your bank account for a cock up they made and admitted to and then say we won`t refund you but keep the money instead and use it to pay off your orange bill in the near future ?
Along with swopping my tariffs over and changing my password without my even knowing ?
This is exactly what orange have just done to me so if let`s say they take most of your wages from you because of a mistake orange made then that will leave you completely skint all over xmas because they WON`T give it you back because of there terrible ( **** ) company policy !
Surely there must be a law about taking money from your own account by mistake and not returning it ?
If it`s not a rubbish orange signal it`s awful customer service and taking your money because of a serious mistake by orange and then NOT giving you it back is disgusting in all area`s !
You have been warned as this is a 100% true incident which happened to me on the 26/11/2012 ...
The simple solution to ovoid rubbish customer service and having money removed from your bank account and then not returned is to NOT JOIN ORANGE !!!!!
As for EE ha yeah right ! lmao more like NN ... naff all nowhere!
Summary: Complete rubbish and should not be allowed to remove funds from you and then not give back!