Orange Telecommunications Services
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Orange Telecommunications Service Reviews
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Orange Network
by lola mia THIS WAS STILL REJECTED... EXTREMELY POOR CUSTOMER SERVICE!! My claim for a new phone (6 months old) was rejected due to me not contacting them within the 7 days. This was my letter explaining my circumstances! This letter and my appeal was then again rejected. When asking to speak to a manager i was told 'he cant help you' ... and then left on hold for 20 minutes. I also said another compnay would buy out my contract after 5 or so year of being with Orange, they replied 'OK do it'. I feel this is an absolutly unacceptable way to deal with loyal customers, and i expected better. On top of this however i was offered to but a new handset for £286 which i dont even think the Galaxy S 2 is worth anymore. I would like to appeal against your decision to reject my claim for mitigating reasons. My first and foremost, the main reason i did not make a claim immediately was due to the fact i was travelling, and there was no suitable time for delivery, i thought it didn't make sense to order a phone when i had no clear date for delivery. I was unaware of the time scale for making a claim, as i do not have a paper copy of my contract to refer back to, as i normally renew my contract over the phone. I was also confused by the time scale as the last time i made a claim it was after 7 days, I was also unaware that the circumstances change when you are abroad, therefor knowing i had done it before, i did not see why waiting to make the claim was an issue. It is upsetting also that this handset and previous claim was made a mere six months ago and the handset is already unusable. I would particularly like to fight my case here as on February the 14th, i did in fact go into an EE store (Westmorland Shopping Centre in Kendal) and discuss with a female member of staff my best options for replacing the phone, whether this be through Orange Care, or under Samsung warranty (as i have only had the handset six months, this was still an option) I was advised, which ever option i chose i would have to pay the same fee, and it would be quicker and more direct to claim through Orange insurance. At this point i do feel very strongly that it the clauses of the contact were repeated and i was made sure i was aware and told that i had to claim within seven days. If this had been the case i would have made the claim there and then in the shop. I do feel that is is important for staff to be knowledgeable on company policies to help consumers like me in these situations. If the staff are not aware then this critical information can not be passed onto customers. Although this was not logged onto a computer, i was given a new, full battery so as i could use my mobile phone, this information will hopefully correspond to the battery originally sent out with my phone, to back me up. I do feel with all this in place, that it is slightly unfair to have rejected my claim, and i am quite happy to pay the access fee for a new one. I have been an Orange customer for the past five years, as has my father. We both rack up rather large bills at times and i also have Orange home broadband with you. I have paid for insurance ever since i took my first contract out with Orange, and me and my family have shown a large amount of loyalty to your company. In return i do not feel i have been given the service quality i pay for, and with that much dedication, i feel there should have been some leeway in my claim. My father was very unhappy with the decision, and complained to Orange stating he would be happy to change network, the reply from an Orange team member was 'thats fine, ok,' I don't feel this is the customer service or loyalty by the company we deserve for networking with Orange all these years. I hope you can understand why i am disappointed within the company and service, and prove these acceptable reasons for not making a claim sooner, and allow me to order a new handset. Many Thanks Read the complete review |
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Orange Network
by angry bri I have just experienced the worst customer service you could ever imagine! How does some company ( orange ) remove nearly three times the monthly charge amount from your bank account for a cock up they made and admitted to and then say we won`t refund you but keep the money instead and use it to pay off your orange bill in the near ... future ? Along with swopping my tariffs over and changing my password without my even knowing ? This is exactly what orange have just done to me so if let`s say they take most of your wages from you because of a mistake orange made then that will leave you completely skint all over xmas because they WON`T give it you back because of there terrible ( **** ) company policy ! Surely there must be a law about taking money from your own account by mistake and not returning it ? If it`s not a rubbish orange signal it`s awful customer service and taking your money because of a serious mistake by orange and then NOT giving you it back is disgusting in all area`s ! You have been warned as this is a 100% true incident which happened to me on the 26/11/2012 ... The simple solution to ovoid rubbish customer service and having money removed from your bank account and then not returned is to NOT JOIN ORANGE !!!!! As for EE ha yeah right ! lmao more like NN ... naff all nowhere! Read the complete review |
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Orange Network
by lozzypops I have been with Orange now for about 8 years, and I am more than happy to stay with the provider, although maybe a little less now. I have what I consider a fair contract, and when I have had issues in the past such as lost or faulty phones the service has been brilliant. On receiving my last phone I found one of the ... functions did not work, a fault with the phone itself that I cannot blame Orange for. I called, got through fairly quickly and was sent a replacement the next day. Brilliant! Because of service like this in the past I have, perhaps stupidly, decided to stay with the company. I hear a lot of horror stories of other mobile providers not being quite so helpful, and feel my loyalty may aid in the good service. I have good signal most of the time, the only exceptions being in fairly out of the way places. Orange automatically also reviews my tariff every 6 months and lets me know if I am on the best plan for me. This involves them working out averagely what you use in terms of minutes and texts, and suggesting different plans. It is up to you if you change or not, and they do not bug you if you choose not to switch. Last time, this actually resulted in me paying less. Before recently, this would have been four star review at least, however sadly thanks to one terrible Orange Shop experience this is not going to be the case now. I decided to upgrade my phone, checked online, decided to keep my 18month contract as it was, simply renew it and get a new handset. It was all fine, although once I got to the "confirm" button I had second thoughts, knowing I was at work a lot in the week I decided it was a lot easier to just go and do this in store, get my phone on the day and have everything sorted at once. I went in, was asked to have a seat until a terminal was free. I sat. I waited. I watched 3 customers come in and get served before me before the manager spotted me waiting and found me a staff member to help me. He, at least, was very apologetic, and I was not too angry, I work in retail and these things can happen. At the terminal I explained to the assistant I wanted to upgrade, same contract, told him which phone model I wanted, he checked, yes that was fine. Only I would have to now pay 2 pound more a month. Oh, and I would also lose 250mb of my internet allowance. I questioned this of course, as online it did not change my contract at all, but I was told if I had clicked confirm a box definitely would have came up saying all this. Eager for my phone I let this slide, I do not use that much internet anyway, and obviously trusted he was telling me the truth. Until I noticed he was looking at a contract that stated 24 month. I explained I wanted 18 month, not 24. Not possible, definitely do not offer this, its the 24 month more expensive contract with less internet or nothing. I left. Went home. Upgraded to the phone I wanted with the contract I wanted within 10 minutes. Oh, and no box popped up either. I am not impressed with being lied to, especially when I made it clear i was fully aware of what I could actually get, and simply was told it didn't exist. I may need some more knowledge of metaphysics to understand how I got it online then. I would also say his push for insurance was far too harsh. I had to tell him over 5 times I did not want to insure, I explained I felt I would rather take the chance, and if I lose or break my phone, I will suffer the price, but having paid £4 a month for the past 5 years and making no claims, I felt it was wasting money, and did not wish to get roped into another 5 year insurance contract. I am sure they are told to push the insurance sale, but in my opinion it was simply uncomfortable and unnecessary, the hard sell should not be acceptable anymore. I believe I will stay with orange overall, however I am keeping away from their actual staff in future. If you are interested in joining Orange, please check their website first, and at least you can go in store if you need to armed with the facts. Not that they will listen! Read the complete review |
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250 reviews Telecommunications Service / |
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106 reviews Telecommunications Service / Please write about the type of Tariff you currently have with Orange. |
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1 review Telecommunications Service / |
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| Orange Telecommunications Service Recommendations 1 | ||
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