I am with Vodafone on a HTC 3100 Desire smartphone and found a good tariff deal that suited my needs. I didn’t want a contract and regular money taken from my account or credit card etc and so decided on a PAYG deal. I chose the Freedom Freebie Pass (now the Big Bundle) at £10 per month. For that you get 180 minutes calls, unlimited texts and 500mb of data and a good deal. It’s enough for my basic needs as we all know most of us don’t make that many phone calls and unless you play videos or games on your data then 500mb can just about last a month.
You buy the credit at any shop checkout and then tap it into your phone on 2345 when the bundle is ready to be renewed. Simple! But, of course, it’s anything but and anything made simple for the masses can cause you more problems because of the systems simplicity - like speed cameras that catch good drivers doing 72mph in a 70. The first problem is that if you use all your data up before the end of the month – or four weeks – you can only start your new bundle at the end of the last bundle, so you have no data left until then. The network then searches for any other credit to pay for your internet. Vodafone general non tariff bundle internet daily chargers are outrageous. No less than £2.00 a day! The moment you connect to the internet £2 is gone, even when you did not want to, or did not know you have. So with that in mind you can’t renew the bundle until its run out or it will take your £10 as general credit and so you don’t have enough money to renew your PAYG bundle. I have been stung a few times like this over the summer and it’s annoying. Short of putting more credit in to get back to the £10 you need to renew its then Vodafone customer service time and we all know what a hassle that is. I now use the remote assistance on the website to sort out Big Bundle issues and to be fair they do resolve it, be it over a half0hour or so. If you phone Vodafone up to sort the problem that can also chip off your ten pound credit. Hate to be cynical but I think they set the PAYG system up to exploit customers to add more credit when they shouldn’t have to. We know the EU has been trying to reduce call costs and had some success and so the phone companies simply pass those charges onto data use. The moment my bundle data runs out I know I have to wait for renewal to get back online out and about. I tether my phone to my broadband at home on WIFI so no problem but they need to simplify this system on the bundle.
I took out a 2 year contract at Xmas 2009 for £45 a month for a Samsung Tocco Ultra. At the time of buying it I SPECIFICALLY ASKED in the shop whether I could drop the tariff if my circumstances changed or if I decided I didn't want unlimited internet etc. They said yes, that was fine.
I didn't get on with the phone at all and reverted to using my boyfriend's ancient Ericcson instead, meaning I couldn't access internet. So I went back to the shop & asked to drop my tariff but they then told me I couldn't do this until I'd had the phone for a year. I was a bit annoyed that nobody had told me about this when I first asked (I wouldn't have signed a 2 yr contract for a phone that's for sure!) but I accepted it and carried on paying exortbitantly for a phone whose features I couldn't access.
Recently, having been paying full whack for 17 months, I rang Vodafone and asked again about reducing my monthly tariff and was told that was impossible - I had to pay the whole amount for the whole 2 years. I reiterated I had been specifically told I could back when I bought the phone and the customer service agent said she thought they had changed their terms because I definitely couldn't do it now. I asked what would happen if I'd been made redundant and couldn't afford it - she said I'd still have to pay it!
I told her that I was disgusted at Vodafone and would never go with them again - clearly they would say anything in the shop to get me to sign....
I also asked when/how existing customers had been informed of changes to the terms and conditions - she couldn't tell me.
Vodafone are a bunch of scheming liars as far as I'm concerned.
The price plan that I currently have with Vodafone is a thirty day sim only contract. For £10 per month (28 days in this case) I get 100 anytime minutes and 500 text messages. This basically allows me to make 5 or 6 lengthy phone calls with a number of short calls and send an average of 17 texts per day.
For some people this isn't nearly enough; some will send 20 or 30 texts a day; others will need hundreds of minutes of talktime. But for me, as a student, this plan is more than enough. Previously I was topping up maybe £30 per month; on a student budget this was quite excessive and I knew I would have to cut costs somewhere. So, after having examined various tariffs I concluded that this one was the best one.
Signing up is as simple as filling in a few details on a website. After a few days the sim card arrived and I had quickly changed over. The one problem I do have with this contract, and vodafone contracts in general, is that it is hard to determine how many of your texts you have used. There is a section on their website where after registration you are able to look at previous bills and current usage. Unfortunately there is no single count for the number of texts sent and unless you wish to count each individual one you will have to guess. This has caused me stress on a number of occasions where I know I had been sending more texts than usual.
All in all, this contract is suitable for me as a student; for £10 I am able to organise my social life effectively and to keep in touch with people from home. For £10 per month, you really can't go wrong.
I currently have 2 Vodafone deals running concurrently one is a full time 18 month contract and 1 is a SIM only deal. The SIM only was from Phones 4 U when I went to top up they offered me one, I miraculously passed their credit checks and was signed up there, almost 30 mins after going in for a £10 top up. At the time I was told if I kept up the payments for 3 months they'd let me have a full time contract with them and a top up for £15 a month more.
The original SIM only was a £15 a month one with 600 mins anyone any time and unlimited (cough 3000 cough) texts a month. I was told if I wanted to add the unlimited internet bundle (which I did-though I need to add thats a fair usage policy as well) I was to go down and add it in the Vodafone shop, though I'm not sure why the guy told me that. This was an additional £5 a month, so my bills would be £20 a month for free internet, free texts and 10 hours calls per month, not bad. Though the MMS would still be paid for it wasn't like I was going to be sending a load of them out anyway, and I had been topping up £10 a week on PAYG so I was saving myself £20 a month anyway.
After 3 months I'd "missed" one payment (the Direct debit was incorrectly taken, and I was refunded the £8 charge by Barclay's) but they'd got it at the second try just a few days later. I'd walked into the shop and offered to pay it there and then but they assured me it'd be debited a few days later and things would be fine (not sure if it's effected my credit rating but oh well). The three months had ran to about £86 as I'd sent a few pictures about and videos but to be honest it was nothing unexpected.
Your thinking 3 month at £20 should be nearer £60 right? Well yeah, but they take a double payment for the first month so your a month up (same with the contract) so I'd paid for 4 months by this point and only lost signal once for a few days in my house, which is in the middle of no where. I'd happily accepted my house wasn't great for a signal, though having had only 3 days of poor signal I was impressed enough to go ahead and have a contract with them. I wanted a new phone anyway and thought this would be cheaper than buying one outright.
So back to Phones 4 U to upgrade to a proper contract, to get the phone I had gotten my eye on, the C902, I was told my contract would be £40 a week (not the £35 I'd been promised a few months earlier). Slightly bitterly I ended up asking directly with Vodafone in their store, as their staff always seemed helpful and decent, no pretence of doing the customers a favour just honest retail. They said the bloke should never have told me that the price should have been £35 with out putting it in writing, and that he should have never told me I could have gone from a SIM only to contract keeping the same number. If I wanted to cancel the SIM only I'd have to write to Vodafone and tell them I wanted it cancelling. I thought to my self that it'd be advantageous to have 2 have phones, effectively I was getting 10 hours for £20 and another internet browser if I needed it. Pretty much 3p a minute for 10 hours I can use that no problems.
So I was still intent on getting a contract with pretty much the same deal, they said for £30 I could have the C902 and the same minutes/texts/internet I'd been getting anyway as long as I put my pen to paper for 18 months. It did seem quite long but it was £540 for the full duration, and so I was paying £180 for a then £300 phone, it was a no brainer to be honest. So pen to paper it was time to take my new baby for a test drive and every thing was perfect until I saw the first months bill...over £90. I initially thought they were taking the piss there was no way I'd spent £40 on MMS messages that month, then I realised I'd been charged £65 for the first 2 months on the contract and £20 on the SIM only. After realising why it was so high I wasn't that bothered, but seeing £90 was rather worrying. If this was going to be the price every month I was going to complain and see if I could get anything out of them, but thankfully the realisation of the situation was slightly more calming and all was fine.
So your also thinking "why £65 for 2 months, if 1 month is £30?" Well the deal came with accident insurance (something I felt was needed) the first month was free, the rest of the time it was £5 a month. So £85 for the duration of the deal was covering the phone for accidents, something I'm rather prone to be honest. Though I've not had any reason to claim on it yet, it's nice to know it's there.
So currently paying £55 mins for 20 hours of calls, infinite texts, internet and insurance on a rather nice phone. My signal has been perfect on the contract (sadly I can't get the true 3G functions of mobile TV and the such in my house, so I can't talk about that, but I have a laptop to watch things on in bed). Calls connecting and texts sending with out any problems, the only problem seems to be with receiving texts sometimes, where they just won't come through for a while until you send one out often leading to you getting a handful of "not replying" "have I pissed you off?" "are you just being a bastard?" type texts. When you send one explaining the situation the people understand and accept your apology.
So any problems? Well despite the brilliant coverage I get nearly everywhere, there's a village on the way to work that I seem unable to pick up any signal at all in. Other than that (Broughton In Furness) and on a train to Southampton I seemed to have pretty much perfect coverage. I know O2's signal is hit and miss in this house, whilst Orange is usually consistent but this was excellent, a full signal in every room in the building. As previously said there is a lack of 3G functions but perfect GPRS reception as well as normal phone signals it was easy to ignore the lack of 3G.
Currently I've been nothing but impressed, the shock of the large bill aside they have been perfect and I've never had anything to complain about. The price is wonderful, the customer services in store have been nothing short of brilliant and helpful and I think it's almost certain I'll be renewing with Vodafone in about 13 months unless they suddenly change the way they treat me. Though if they do start to change their approach it's likely I'll being going to T Mobile. O2 I've had bad experiences with and wouldn't sign anything with them. Orange on the other hand seem like criminals when I've been in the store watching their sales staff treat customers like idiots, sadly it seems some of their customers are idiots.
Thank you Vodafone for being so exceptional so far, lets hope you don't mess it up now.
A note for those on an Orange Contract. Those that signed a contract before June the 1st this year may have the legal right to cancel it now as Orange are changing their pricing structures in a way that invalidates many of the contracts, you should be receiving a text about it now. If you don't then check money saving expert as they've been the big ones trying to push for this to be more well known.
Recently Vodafone have introduced a new "pay as you go" option called Vodafone Freedom Packs. Basically it's twist on the pre-pay bundles that they were already doing. To qualify you need to be on any of these Vodafone price plans:
Vodafone Freedom Packs are sold in bundles at £10, £15 or £20. They are advertised as being worth 5 times the value of being on the standard PAYG tariff. Here's what you get for your money:
£10 - 100 anytime minutes AND 300 anytime texts
£15 - 200 anytime minutes AND 600 anytime texts
£20 - 300 anytime minutes AND unlimited anytime texts (fair usage limit of 3000 applies)
All unlimited minutes are for standard UK landline numbers (beginning 01, 02, 03) and UK mobiles. Similarly, texts are for all standard UK mobiles.
You can either pay by using the credit already on your phone (if you have enough) or by credit or debit card.
Freedom Packs last for 30 days and once this period is up all outstanding minutes and texts will be lost. If you use up all of your texts or minutes before the 30 days is up you will revert to being charged at your standard rate.
You cannot take advantage of Vodafone Free Weekends or Text Unlimited while you have a Freedom Pack. Also, once you have bought a Freedom Pack you are stuck with it for those 30 days, you can't buy another Freedom Pack or voice or texts pack during the 30 day period your pack is valid for. This also nullifies Stop The Clock until such time as the pack minutes are exhausted. It is also worth noting that if you wish to go back to Free Weekends or Text Unlimited after your pack has expired then you need to re-activate by calling 2345 from your Vodafone handset.
OPINION AND OBSERVATIONS
I decided to take the plunge and get a £10 Freedom pack a couple of months back. I must say I've been really impressed. As a moderately light user of my mobile phone I have definitely saved money. The 100 minutes and 300 texts last me the whole 30 days, whereas I was putting £20 and over on my phone beforehand.
I don't fret now about running out of credit and find it much easier to keep a track of exactly what I have left to use. Having a set number of minutes and texts is definitely a lot better than knowing how much monetary credit you have left.
These packs make budgeting with your phone credit a lot easier all round. It is effectively like having the advantages of a contract but without being tied to the one company for 12 or 18 months. What I usually do is put the credit on my phone but don't activate a new pack until such time as I need to make a call or send a text, common sense really I suppose :)
I also discovered by accident that if I browse the net on my phone it comes out of my minutes allowance. I rarely do this so it makes no odds to me, in fact if I have minutes left on the last day of the pack I tend to mess around on the net to use them up. I can see how net browsing coming out of your minutes could be annoying to some though.
Downsides? From 01/07/09 when you make a call a minimum of 1 minute comes out of your pack for every call, even if you are only on for literally a few seconds. This is annoying but you at least have the comfort of knowing that after the first minute you are on a call the time is then taken in seconds.
Overall I would recommend getting a Vodafone Freedom Pack, especially if you are a light user like myself or if you really don't want a contract as this is the next best thing. On a cautionary note it is essential you give some serious thought as to how many texts and minutes you are likely to use over a 30 day period because once you buy a pack you are stuck with it.
Vodafone Family (& Friends) is a nice little add-on available for both contract and Pay As You Go users of the network. For just £5 a month unlimited calls can be made between up to four different Vodafone numbers, and if bigger group is required then there is the option to increase the group to six for £7 a month. I've been using the family option for a couple of years now, starting on Pay As You Go (PAYG) and then continuing when I moved on to contract.
Set up on PAYG is a little convoluted, it took me quite some time to get through the options and the phone needs £5 of credit on it before the group can be created (£7 for a group of 6). It's a good idea to write down the numbers you want to add to the group before calling 2345 and working your way through the options. As soon as the group is created £5 (or £7) is deducted from your credit, but it takes up to four hours before free calls can be made. This £5 does count towards free weekends if you've taken up that particular offer (I can't see any reason why you wouldn't have). As soon as the group is active all members receive a text telling them that they've been added to the group, but they don't receive details of who other members of the group are, so you'll have to tell them who else they can call for free. When groups is added to a contract it is a little easier to set a group up (no need for credit) but all numbers have to be added in the same way.
Once the group is running each of the four (or six) members can make calls of up to 60 minutes to each other and not be charged for the call. Now depending on what tariff you are on a 60 minute call can cost anything from 90p (on stop the clock) so it doesn't take a genius to work out that there is a huge potential to save money. Personally I have the three people I talk to the most in my group, my son and two of my best friends, and believe me I get full value out of my £5 a month. I have been known to spend over 24 hours talking to a partner when he had to go to see his family for a week and it really did only cost me that £5.
When on PAYG it is important to have £5 in credit each month on the anniversary of the day you set the group up, and I found that I rarely, if ever, received a reminder that the payment was due. If the credit isn't available then the group will be suspended until the phone is topped up, and it sometimes takes a good few hours for that payment to come out. Making changes to the group is fairly simple by phoning 34444 you can add and remove group members or simply find out who is in the group. I did have trouble adding a new member once and there is a customer service option, which while having a long queue, was free and a very nice lady added the new number for me. I have also known the system to go down when an acquaintance was attempting to set up a group, but this only lasted a few hours.
Personally I think Vodafone Family is an amazing add-on, I only get 100 minutes on my contract which would soon be eaten up if I didn't have this. For £5 a month I get to chat to my mates whenever I want without having to worry about the cost. It also means that those same mates don't have to worry about whether they can afford to call me. I also have my 18 year old son in the group, and no he has no excuse for not keeping in contact. The only real disadvantage is that everybody in the group has to be on the Vodafone network so if I can't add everyone I want to including my partner who has just changed to the Orange network.
I have to admit that over the years, I've been a customer of pretty much every mobile phone service provider in the UK. None of them have ever really inspired me to stay loyal to one brand, with their varying degrees of customer service, ever changing tariffs and generally over-complicated business practices all resulting in one provider dropping in and out of favour very easily. I've been with Vodafone Business now for around eighteen months. It's probably been the least problematic contracted period that I've ever experienced and I'm in no hurry to move, but don't let this fool you into thinking that it's all been plain sailing.
Although I fund it privately, my contract with Vodafone is considered to be a business line, because their business customer service team looks after the Blackberry customers. This *may* be one of the reasons that the service is generally better; service providers tend to prioritise business customers over personal customers on the basis of the potential to lose a lot more revenue if they piss off the former. This makes for an interesting loophole; I don't pay any more than most personal customers, but I manage to get what appears to be a better level of service.
Compared to other providers, Vodafone's system of price plans at face value strikes me as fairly simple. You have to decide whether you are a texter, a talker or both and then select the kind of minutes / texts that you think you might need. There are, however, around 21 combinations, with fairly unattractive prices (£29.79 per month) that aren't rounded off to appeal in the same way that tariffs for personal customers are. In reality, this all becomes quite complicated on your bill, with a variety of abbreviations and acronyms indicating what you've got. A friend of mine has exactly the same call / text allowance, but it appears completely differently on our two paper statements. The price plans are pretty competitive; but then few of the providers stand out against the others these days with similar offerings across the board. I pay £40 a month for 750 anytime minutes and unlimited texts, which seems pretty good.
Billing is via paper or online, with a monthly payment charge if you opt not to pay by direct debit. I can't guarantee what this is, as it has been quoted and charged at £2, £3.50 and £4 on separate occasions, according to who I speak to, but I believe the official charge is supposed to be £4. I hate direct debits and prefer to pay the monthly administration charge, as it prompts me to scrutinise my bill, identify errors and get the bill corrected (if necessary) before payment is taken. Think I'm being overly suspicious? I don't think so. My highest record to date was to get a bill of £168 reduced to £33 after I identified £135 worth of errors, incorrect charges and missing credits. When I originally connected to the network, I had to pay a £100 deposit, as I was living in a new post code that wasn't identifiable on their system. Advised that it would be returned after three months, I had to chase at month three and four, before being advised it would actually come back at month six. I challenged this, and was subsequently granted the refund at month four. Soon after I connected to the network, I started to receive texts from an 8-prefixed number with smutty messages clearly prompting a reply. One month later, I found that I was actually being billed £1.50 a throw for these texts (not itemised on the bill). Vodafone promptly refunded the money and arranged for the text subscription to be cancelled, but I still sporadically get the odd text, which means that I have to phone up and repeat the process.
All this means that it's a good job that the business customer service centre is excellent. Connection to a (UK-based) agent is generally very quick, with minimal queuing times, and the advisors are always able to deal with the query themselves, without referring around (except to ask for authorisation, perhaps). For Blackberry users, they also offer a technical helpdesk, which generally sorts your query out pretty quick (although they have a tendency to over-simplify things). The downside to being a Business customer is that these services are only available during office hours. Out of hours, you find yourself swamped with calls from personal customers and the standards of service offered in the contact centres drop markedly. But this is OK; I can cope with restricting myself to business hours. Although the contact centre is advertised as an 0845 number (chargeable) there is a speed dial from a Vodafone handset which is an 07 prefix number, meaning that the call comes out of your free allowance. This can measure up to quite a saving if you have to sit in a queue.
It's a good job that the business contact centre does a good job though, because the stores are rubbish. It doesn't help that they are targeted almost primarily at personal customers, but the knowledge of the advisors about business products is very poor. On a recent visit to a store, the "cool" R & B music being played to pull in the street kids was so loud, I literally couldn't hear what the advisor was saying and given that she seemed generally rather disinterested anyway, I told her to forget it and vowed never to return. If you want to talk about picture messaging, colour-co-ordinated covers and free music downloads, go to the stores. If you want to talk about phones and price plans, phone the service centre. The website's not bad either. It's a fairly busy affair, but you can pretty much find what you want if you try hard enough and there is a lot of information on there that might prevent a call to somebody who can't help.
The network coverage seems pretty good. You suffer from the usual network black spots (don't expect to make calls on Virgin trains) but otherwise, reception is fine. I occasionally get "Network Failed" or "Unable to Make Call" messages, but simply redial and get straight through. I'm not sure whether this indicates capacity issues or is just a glitch but pales in significance to the lack of signal available on Orange, where whole towns and villages seem to be out of reach.
I get mailed an awful lot by Vodafone. Curiously, they keep mailing me about online billing, even though I'm registered for it. I'd prefer them to email me things or send me messages to my online account, but any attempts to stem the flow of paper mail seem to fall on deaf ears. That aside, they do bring some interesting things to my attention; I'm currently thinking about their mobile broadband offering and they also prompted me to get new insurance this way, something you can't normally do after the first 14 days of the contract.
If you read through reviews of mobile service providers on this site, you'll struggle to find a praiseworthy one. They are notoriously unpopular businesses, stiffing everyone for every penny going and making it really difficult to get in touch to resolve problems. I couldn't say that Vodafone is head and shoulders above the rest, but put to the test, they're basically coming through for me, which is encouraging. They need to sort their billing out and I almost certainly wouldn't imagine that personal customers get a particularly good deal, but I've been quite impressed with what I've seen, so I'm inclined to give them a good rating overall.
Just got the new Samsung U700 for free on the Vodafone Anytime 75 contract. The phone was free and I get 75 minutes anytime calls to all networks and 100 texts a month for £10 a month.Is this a good deal?
**Introduction - Know what you want.**
So, what's the best mobile phone plan for you? Can you be tied down to a contract or are you happier with a Pay As You Talk? It's all relative, I know. I guess you have to ask yourself a few questions and then weigh up the best plan and deal on the market. How often do you use the phone for talking and how much texting do you do? What time of day do you use the phone most? Are your family & friends on the same network or all on different ones? Do you like to send pictures, photos or even video? Do you want to pay something for a phone, pay lots for a phone or pay absolutely nothing?
**What I need from my phone**
For me however, this is, without doubt, the best value contract tariff I've seen. In fact it's the best phone deal I've ever had - full stop!
Let's look at my usage. I probably use between 20 & 50 minutes talk time a month (yep, that's all. I'm tight fisted and prefer people to phone me), but I'm not so shy with SMS and MMS, and can rack up between 50 to 100 sending sweet nothings to my better half. My talktime MUST be Cross Network (Xnet) and at any time of the day (Anytime). In addition, I need to have a good phone with Bluetooth, Camera, quality sound etc - these don't come cheap.
Having looked at all the networks, I would say that you probably need to have a minimum £20 per month contract to qualify for a good free phone. I was with Orange before and the best deal I could get, that included a good free phone, was their OVP O2 100. This gave me 100 mins Xnet Anytime and 100 texts. It cost me a minimum of £25 per month, but I did get a free Sony Ericsson K700i.
I never came close to using my inclusive minutes & texts! Additionally, I often incurred extra charges if I sent an MMS, browsed the Web or checked Voice Mail.
**The Vodafone Offering - At A Glance**
Now this Vodafone plan is a beauty! I came across this on the Vodafone website and it was one of their special online hot deals for the month. At a glance, the 18 Month "Vodafone Anytime 75" gives you the following for just £16 per month:
75 Minutes Anytime Xnet
Vodafone Stop The Clock
Free latest phone (mine was the Nokia 6230i with a FREE bluetooth headset)
However, "At A Glance" doesn't tell the full story; it gets better!
The Store price for this plan was £26 p/m, so at £16, that's an immediate £10 per month saving by buying on line! Mine was a special deal (probably because it's 18 months) where the first 6 months are only half price (only £8)! Now I've had this for nearly six months and although these deals are ongoing and still available, it may not be exactly the same as the deal I've got. Only one downside and that's the tie in for 18 months - but I think it's worth it.
Obviously the inclusive 75 minutes are at anytime and are Cross network, but - this is the good bit - the 100 free texts can be any combination of SMS, MMS, email or Internet browsing! Basically, as 100 texts are equivalent to £12, you are able to use the virtual £12 in any combination of messaging or browsing at the applicable Vodafone rate!! With Orange I would have accumulated additional costs to my basic monthly premium!!
In addition, Vodafone offer FREE itemised billing (another added expense on my old Orange plan). Also FREE of charge is browsing via "Vodafone Live", their own web content. And there's more! "Stop The Clock" allows you to talk for up to an hour at evenings and weekends and only use the first 3 minutes of your inclusive entitlement. This applies to all standard UK landlines and mobile networks. Finally, you also get to accumulate points on your NECTAR card although I believe that this is coming to an end soon.
Once ordered, my phone arrived the very next day and I was up and running in no time. Everything was explained fully and Vodafone Customer Services were very good and extremely helpful. They even phoned me later on to check everything was all right and to explain my entitlement and all the benefits. Nearly six months in and I'm very satisfied with the package and the service.
**Introduce a Friend**
On top of all that, I liked the package so much that I introduced my partner and I'll be receiving an extra £50 credit within 90 days! Quality!
Well, I hope I've covered everything. This plan is brilliant for me; there's no way I'll use all my 75 minutes, but I get all the messaging variations I need, free itemised billing, free browsing on Vodafone Live, a good quality "latest" phone (with free bluetooth headset) and I'm currently saving a minimum of £17 per month compared to my Orange contract!! What can beat that (except an extra £50 every time you introduce a friend)?
For years I have always protested that I had no use of a mobile phone. I?d always thought of them as a bit of a waste of money, after all, there are plenty of phone boxes around. I carry a BT charge card, so I can use the call boxes without cash and they just charge it to my BT phone bill. My son has had a mobile for some time and so has my brother and they both kept telling me I should get one because they are so much better. Eventually I decided to take a look at a few. It?s a jungle out there but I finished up buying a Siemans phone with Vodaphone ?pay as you talk?. This suits me fine. I can top up my phone in many ways: - Top up cards I can pop into many different shops to buy a top up card. I just scratch off the silver bit, then follow the instructions to send Vodaphone the number on the card and that?s it. Swipe cards You get one of these when you buy the phone. You scratch off a little silver panel, then phone Vodaphone from your mobile, (the call is free) and then you can use the card to top up in many places. Hand the card and the payment over in a Newsagent, Phone shop, Super market, Petrol Station, or anywhere you see the green top up sign. A.T.M. You can also now top up at some A.T.M high St cash machines, as long as your bank supports this transaction. Credit Card/Debit Card Just call Vodaphone (free) and top up. Online This is my way. I just logged on to wwwVodaphone.co.uk, Clicked ?top up on line?, then they took me to a page where I gave my payment details (only once as they register them). Then when I need a top up, I just log on again with my user name and password, and just give them the last 4 digits of my debit card, type in how much I want to pay and that?s it. When you first buy your phone you will be on what they call: Smart step. On this you pay: - Standard, day, evening and weekend, Vodaphone to Vodaphone, day, evening and weekend, and V
oice mail = 30p for first 3 mins, then 5p per min for the rest of the day. Calls to other net works 35p per min. WAP over GPRS, Live! Vodaphone pages = 0.1p per KB, others 0.73p per KB. Text = 12p for 3 mins then 9p after. After you have bought your phone you can change this to one of their other options like, First Step. On this you pay: - Standard Day = 40p, evening & weekend = 10p. Vodaphone to Vodaphone, Day = 40p, eve & weekend 5p. Voice mail cost 10p. Other net works, Day = 35p eve & weekend = 10. WAP. Is the same as Smart Step. Text = 12p. Or. Next Step: - On this there is a minimum spend of 50p, per day, on this. Calls, standard, day evening & weekend = 10p, as is Vodaphone to Vodaphone & Voice mail. Other net works cost 35p. WAP, is the same as Smart step, while Text is 10p. The last option is, Original : - For this you pay £5.00 per month, then standard & Vodaphone to Vodaphone day calls cost 35p. Standard eve & weekend 2p, Vodaphone to Vodaphone =5p. Voice mail is free. All calls to other net works are 35p. Text 12p. WAP is the same as Smart step. One other thing that might be of interest to some people, Vodaphone give you Nectar points, two for every pound you spend, no matter how you pay, so you get a little something back. I am very happy with my choice of phone; I?m glad I decided to get one and would not be with out it. I like the fact that even though I pay as I go, I still have choices. I find connection has always been good since I?ve had my phone, in fact I?ve had no problems at all. Hope that this is helpful to someone. Thanks for reading.
I look after the corporate account we have with Vodafone Corporate - we now have nearly 100 phones - which means 100 users to keep happy on a 24/7 basis. We have had some bad experiences recently, with Martin Dawes - so we chose Vodafone Corporate (VC) about 3 years ago now.. We are given a dedicated account manager; dedicated team of support staff; no automated answering services; priority email address and best of all, incredibly cheap prices! It is all negotiated at contract level so for confidentiallity reasons I couldnt mention it here - but they are good, with this buying power we're able to do that which is nice.. They offer the latest up to date phones, they dont really do the flashy super dooper all singing all dancing things; because they are aimed at businesses.. It's normally only the company directors who want these things anyway! Billing is monthly. We get online stats via www.vcol.co.uk - they are superb. You can also manage the account online, order phones and other bits - and even view current live unbilled calls from the network. Things like getting PUK codes can also be obtained online. Ahhhha - so - wheres the catch? Well, they do have big company syndrome in that trying to track down problems when and if they occur is always a bit of a nightmare, but they are usually very helpful. We have regular review meetings with our account manager who updates us to any new services or changes at Vodafone (there are many, frequently) which is always nice Overall I would recommend Vodafone Corporate and say if your looking for a provider and you have a lot of phones in your company, go for these folks - you wont look back
Ive had a variety of different mobile phones over the past four years all of which have been with Vodafone.I have always been part of a contract in which each month line rental is paid but recently with the help of increased nagging my parents have allowed me to become part of the pay as you talok world. They would never let me before not through lack of trust but as I have grew older they are finally beginning to allow it. When I transfered to pay as you talk I kept the same phone and so all we did was phone the vodafone customer service line and they did something to my simcard so that it changed (probably all very complicated) but Im guessing that most of you will probably be buying your phone brand new. Vodafone sell a huge range of different mobile handsets from nokias and sagems to sony and trium. All of which come in a reasonable price range. The more expensive phones have a lot more features for example a phone with a built in camera can cost up to £250 (Vodafone website price) and others which have less features and are more simple can cost as low as £60. Buying a phone is simple. Vodaphone mobiles are widely available and can be bought in most phone or electrical shops. They can also be purchased from the vodafone shop itself or online. Also many stores such as Argos and major catologues stock Vodafone mobiles.When you buy your Vodafone mobile it comes in a box along with a charger and £2.50 woth of free calling credit. Your mobile will automatically be programmed into the Smartstep price plan but if you're not happy on this you can change free of charge within the first 28 days after sending your first text or making your first phonecall. If you register your mobile you will also recieve an additional £2.50 of free calling credit. ~*~The Price Plans~*~ Smartstep. This is the plan your mobile will automatically be on when you buy it. This plan is most suitable for those who use their mobile a lot throughout
the day. The price plan is as follows : Standard Call : weekdays, weeknights and weekends - 30p for the first 3 minutes of the day and 5p after that. Vodafone to Vodafone : weekdays, weeknights and weekends - 30p for the first 3 minutes of the day and 5p after that. Voicemail : weekdays, weeknights and weekends - 30p for the first 3 minutes of the day and 5p after that. Calls to other mobile networks : weekdays, weeknights and weekends - 35p(per min) WAP over GPRS : Vodafone/live sites - 0.01p per kb other sites - 0.73p per kb Text Messages : 12p for the first 3 each day then 9p after that. Firststep This price plan is most suitable for those who use their phone most at weekends and on an evening. The price plan is as follows: Standard calls : Daytime - 40p(per min) Evening/Weekend - 10p(per min) Vodafone to Vodafone : Daytime - 40p(per min) Evening/Weekend 5p(per min) Voicemail : Daytime - 40p(per min) Evening/Weekend - 10p(per min) Calls to other mobile networks : Daytime, evenings and weekends - 35p (per min) WAP over GPRS : Vodafone/live sites - 0.01p per kb other sites - 0.73p per kb Text messages (per message) - 12p Nextstep This price plan best suits people who use their phone constantly all the time. You are given a minimum allowance of 50p a day. Whether the 50p is spent or not it is deducted from your credit and the money cannot be carried over until the next day. The price plan is as follows: Standard calls : Weekdays, weeknights and weekends - 10p (per min) Vodafone to Vodafone : Weekdays, weeknights and weekends - 10p (per min) Voicemail : Weekdays, weeknights and weekends - 10p(per min) Calls to other mobile networks : Weekdays, weeknights and weekends - 35p (per min) WAP over GPRS : Vodafone/live sites - 0.01p per kb other sites - 0.73p per kb Text messages (per msg) - 10p Original The or
iginal priceplan is probably more ideal for those who use their mobile less throughout the day rather than an evening. The price plan is as follows: Standard Call : Weekday - 35p Weeknight/weekend - 2p Vodafone to Vodafone : Weekday - 35p Weeknight/weekend - 5p Voicemail - FREE! Calls to other mobile networks : Weekdays, Weeknights and Weekends - 35p WAP over GPRS : Vodafone/live sites - 0.01p per kb other sites - 0.73p per kb Text messages (per msg) - 12p The original price plan has a £5 monthly service charge. Some numbers that you may find beneficial if you own a vodafone pay as you talk mobile may be: 2345 - This is the vodafone top up line, this is the number you dial to put more calling credit onto your phone. *#1345# - this number will display your balance on the screen so that you know how much calling credit you have left. 121 - this is the voicemail number see the above price plans for the call amounts 191 - this is the customer service number. This phonline costs 25p per minute when transferred to talk to a person. Whilst being part of this service I can do nothingf but praise Vodafone. The customer service have always been very kind and friendly when we have phoned them and they have always tried their best to help us. Reception is always good with Vodafone and I have found that when abroad my phone has still worked. Th eonly problem I experienced was when I went to Iceland my phone worked but I believe that numbers must have changed as it would not allow me to top up - either that or I just didnt understand the language it was speaking when I dialled the number. It is very rare that I find myself without signal and I think that this is down to Vodafones wide services. Vodafone is an absolutely huge company and I think that itis available in roughly 87 countries. I would reccomend Vodafone to anyone considering it, I have always found them a great serv
ice to be with and the price plans are created so that one of them is perfect to suit the customers needs. Thanx for reading Love Jenni xx :o)
I am amongst the millions of people who have a mobile phone. Perhaps I am not the best person to write an opinion on a mobile phone company, as I only use mine for occasional calls and emergencies. However, I thought an opinion from a ?low-user?s? perspective would be useful for others in a similar position. So, for any of you who are still unsure about mobile phones, read on............... In today?s world it is difficult to imagine life without a telephone. Although I don?t use my mobile very often, it is reassuring to know that it is there when I need it. VODAFONE (in common with the other service providers) gives you two options: A CONTRACT - whereby you sign up for a period (typically twelve months) and pay your monthly bills by direct debit. There is a confusing choice of contracts available, depending on your needs. The advantage is that you will get the telephone handset at a subsidised rate; the disadvantage for a ?low-user? is that you will more than pay for this in the long-run. PAY AS YOU TALK - whereby you prepay for your calls by putting credit on your phone. Again, there are a number of choices available, but the basic idea is the same. You pay in advance for your calls which means you can control costs, but the disadvantage is that you could find yourself cut off if you suddenly run out of credit. As I said at the beginning, this opinion is for those who like me make very few calls. I am on the PAY AS YOU TALK ALL CALLS tariff, which I am very satisfied with. In my opinion, it is the best option currently available. Here are the key facts: CALL CHARGES Monday to Friday 7.30am to 7.30pm: 35p per minute Monday to Friday other: 10p per minute Saturday & Sunday 7.30am to 7.30pm: 10p per minute Saturday & Sunday other: 5p per minute PER SECOND BILLING You are charged by the second, with no minimum charge. SERVICE CHARGE As its name suggests, there
is no service charge on the ?all calls? tariff. You are simply charged for the calls you make. INCOMING CALLS Incoming calls are free. TEXT MESSAGING You can send and receive text messages of up to 160 characters. MONTHLY STATEMENT You are not sent a monthly statement, and therefore there is no record of the calls made from the phone. BALANCE REMAINING At any time you can find out the balance remaining on your phone by dialling 1345. This call is free. VALIDITY The credit on your phone is valid indefinitely. You need to make at least one call in a period of 180 days to keep your number active. REGISTRATION You do not have to register the phone, and therefore can remain anonymous. However, VODAFONE encourages registration, and when I bought my phone it was offering an extra £5 of calling credit as an incentive. COVERAGE In the UK, the VODAFONE coverage is excellent. You can even use the phone outside the UK by signing up for roaming. This is easy to arrange but you need to contact VODAFONE to arrange this before you leave. Most countries are available, but it can be very expensive to use your phone abroad on a prepaid tariff. You need to be aware that you are also charged for receiving calls when you are outside the UK. I recommend that you check the latest rates before you go, as they are constantly changing. TOPPING-UP As you would expect, VODAFONE have made it very easy to top up your phone. You can buy vouchers, pay by credit card over the telephone or top up via the Internet. And, you even get a warning when your credit is running low. So, there you have it, the key facts for those of you who are still waiting to take the plunge and acquire a mobile phone. What are you waiting for?
I have a Nokia 3330 WAP Phone on the Leisure 500 Tariff. I am a student away at university and my Mobile is my Main Phone. The large amount of Free Minutes is useful If I want to call friends and talk for a long time. I must say that even then I only use about 150 of my minutes per month. So I would recommend going for a Leisure tariff with less free minutes and a slightly lower line rental and lower peak call costs. One annoying feature now is that Vodaphone no longer include calls to 0845, 0800 numbers etc. This was really useful for WAP calls as they use a 0845 number and so I could make free WAP calls of peak. However last month I recieved a huge bill caused by being charged for WAP Calls. I have since disabled the WAP on my phone. Coverage has been excellent, I think the only real non signal area I have come across has been on Top of Kinder Scout. I have not needed any technical support so I dont know what that is like. Delay in billing is a bit annoying, the bill comes in the middle of the following month and you pay at the start of the next a month after you made any of the calls you are paying for. Line Rental is £15 per month and you get 500 minutes free calls to other Vodaphone mobiles and Standard Landlines. Daytime calls to landlines and vodaphone do cost 40p/min as opposed to 20p/min on Leisure 200. Calls to other networks cost 50p and 30p respectively.