Pipex

Hi In January 2008 my pipex contract begun and expired in January 2009, I recieved no notification of an expired contract and forgot about it. In July 2009 I decided to see if I could be upgraded to 16mbit via pipex given I just found out my contract expired, instead, they offered me a discounted deal and free home calls due to being a good customer, anyways, I declined and requested my mac code. Next week I am on my new provider O2 and loving it, one morning I wake up and see a nasty letter stating I owe Pipex £213.91 , I phoned them up and they said that on the 24th of July I signed a new contract , but I stated that I migrated and did not request ...  Read the complete review

I was a bulldog customer, eaten by tiscali and subsequently pipex - the connection and speed were fine but if you needed anything from customer services or technical help forget it. Utterly useless and shockingly bad. No responses to questions and telephone calls that took hours to connect only to talk to somebody who hadn't a clue what you were talking about. Their support amounted to a bunch of FAQ pdf's and getting help beyond that didn't happen. After cancelling my monthly subscription and transferred back to a BT line (cost £100) they charge for, and threaten to disconnect, the non-existent service. Nothing at Pipex is joined up and letters sent are replied to ...  Read the complete review

Pipex at present are the providers of our phone landline and calls package at our home and after having a few problems with our phones recently, thought id give them a review. We brought our house 3 years ago and Pipex were at the time providing the landline for the existing owners so we thought rather than create hassle for ourselves and change providers that we would stick with Pipex and see how they go, even though we had previously never heard of them. I am quite impressed with the prices they charge and although unlike many other companies i.e BT they don't offer much in the way of freebies and incentives I believe they offer a very competitive ...  Read the complete review

~~~~~~~~~~ BACKGROUND ~~~~~~~~~~ As an early internet user, I have been online since the days of pedestrian 24k modem dial-up access in the early 1990s. I consider myself a fairly sophisticated user, and as such, have tended to be quite picky about my Internet Service Provider (ISP). My first ISP was Easynet, who I first signed up with in 1994. Despite giving their residential customers many years of excellent, first class service, the company decided to shift its focus to the business sector, and re-invented itself as a business to business ISP. Although they did not actively try to shed home users on their dial-up packages, the ...  Read the complete review

The worst company I have ever dealt with bar none I cannot stress enough do not go with PIPEX! Here's why... Back in the days when they were called Homecall I went with them for calls and internet. The service was fine for a while but the problem came when I had a review of my services with one of the customer advisors and they suggested switching services to save money - great I thought. It.took.8.months 8 long months of calls to them every single week to see why I was still being charged at the old rate. The nicer ones I spoke to rained down assurances that it would be done as top priority and I would be recredited. The others, well their attitudes were ...  Read the complete review