Find another provider. (Pipex)

Member Name: roses28

Product:	Pipex
Date:	10/03/09 (188 review reads)
Rating:

Advantages: None.

Disadvantages: Bad customer service, basically very poor comany.

**** Introduction ****

This is a service provide that I have never heard of until earlier this month, I have been a Toucan customer for the past five years and I have never had a complaint regarding the service.

Unfortunately Earlier this month Toucan have been bought out by Pipex, so now all bills are paid to Pipex. This is something I would not mind if the service was to the same standard as I was used to with Toucan.

**** Pipex ****

The first major problem I had was the fact that I was never informed of the change, therefore I had not changed my direct debit to pay my monthly bills so I had to ring the company directly to pay over the phone. This is no big deal but when you are placed on hold for over 25 minutes just to pay a bill it is really bad, especially as it is an 0870 number so I am now expecting a noticeable difference in my phone bill.

After being with the company for less than a month they are now demanding that all bills are to be paid in advance, which is also fair enough but how can thay predict what your call usage is going to be.

I have had a bar placed on my phone for the last week, this is not down to non payment of anything like that Pipex told me it was a fault with the line. After being with out a phone for over five days now I am sturggling to actually speak to someone, as I am always placed on hold.

**** My Views ****

This is a company that I would never recommend to anyone, I have been without a phone for days and the company keep fobbing me off saying it will be fixed within the next 24 hours. I would not mind if they actually fixed it I have spend over four hours on hold waiting for someone to help, not only that I have been calling from a mobile on an 0870 number so my bill is going to be sky high.

After encountering these problems with the company i have research into them and as of this morning the company are in financial difficulty so I dont think Pipex will be around for much longer.

I am really shocked as my old provider were brilliant and i never had a problem in the five years i have used them, but now they have been taken over by this poor excuse of a company I feel totally let down.

If you are currently with Pipex I would strongly recommend you switch to a different provider as their customer service is very poor.

Summary: Not recommended