Only rating this one star because no stars is not an option (Pipex)

Member Name: clara29

Product:	Pipex
Date:	21/05/09 (17 review reads)
Rating:

Advantages: erm....

Disadvantages: how long have you got?

The worst company I have ever dealt with bar none I cannot stress enough do not go with PIPEX! Here's why...

Back in the days when they were called Homecall I went with them for calls and internet. The service was fine for a while but the problem came when I had a review of my services with one of the customer advisors and they suggested switching services to save money - great I thought. It.took.8.months
8 long months of calls to them every single week to see why I was still being charged at the old rate. The nicer ones I spoke to rained down assurances that it would be done as top priority and I would be recredited. The others, well their attitudes were enough to make me feel like screaming!
Finally they switched and started billing me correctly. Next battle was to claim back my money when I had been wrongly billed - cue another few months of explaining the situation to different people each time, asking for calls back, never getting them etc..
It came to a point where as soon as they finally sorted it, I decided I couldnt bear to deal with them a minute longer so I cancelled the contract.

A few years later, my husband decided to get broadband and calls for his shop, I looked at a few options and thought you know what, it cant be that bad all the time, and at £14.99 a month with 500 free minutes of calls, thats a bargain - time to give PIPEX a second chance!
Silly us...the free calls never came..
This time it took a mere 12 months of chasing them up and being told a different reason every time but assurances that it was being done and next bill it would all be correct.
12 months it took, for someone to admit that the line wasnt compatible. Needless to say contract has been cancelled.

I dont want to sound like this review is just a rant based on my bad luck with them, but once is excusable, twice is not. I feel that this company honestly need to have serious review because both the service and customer service is appalling. Judging by what others have written I'm not the only one that feels that way - AVOID. Go with sky - nice bunch :)

Summary: Avoid avoid avoid - I cannot say this enough!