Pipex Reviews

Hi In January 2008 my pipex contract begun and expired in January 2009, I recieved no notification of an expired contract and forgot about it. In July 2009 I decided to see if I could be upgraded to 16mbit via pipex given I just found out my contract expired, instead, they offered me a discounted deal and free home calls due to being a ...  Read the complete review

I was a bulldog customer, eaten by tiscali and subsequently pipex - the connection and speed were fine but if you needed anything from customer services or technical help forget it. Utterly useless and shockingly bad. No responses to questions and telephone calls that took hours to connect only to talk to somebody who hadn't a clue what you were ...  Read the complete review

Pipex at present are the providers of our phone landline and calls package at our home and after having a few problems with our phones recently, thought id give them a review. We brought our house 3 years ago and Pipex were at the time providing the landline for the existing owners so we thought rather than create hassle for ourselves ...  Read the complete review

~~~~~~~~~~ BACKGROUND ~~~~~~~~~~ As an early internet user, I have been online since the days of pedestrian 24k modem dial-up access in the early 1990s. I consider myself a fairly sophisticated user, and as such, have tended to be quite picky about my Internet Service Provider (ISP). My first ISP was Easynet, who ...  Read the complete review

The worst company I have ever dealt with bar none I cannot stress enough do not go with PIPEX! Here's why... Back in the days when they were called Homecall I went with them for calls and internet. The service was fine for a while but the problem came when I had a review of my services with one of the customer advisors and they ...  Read the complete review

I joined Pipex broadband back in 2004, when broadband first became available in my area. The service was fast to apply for and I quickly received a USB modem and was given my account information. I have to say that the Pipex service was very good over the two years I used them. Broadband speeds were always quite fast, and the service ...  Read the complete review

**** Introduction **** This is a service provide that I have never heard of until earlier this month, I have been a Toucan customer for the past five years and I have never had a complaint regarding the service. Unfortunately Earlier this month Toucan have been bought out by Pipex, so now all bills are paid to Pipex. This is ...  Read the complete review

Introduction: ~~~~~~~~~~ For all those reading and thinking of changing to Pipex internet service providings there is one question out of the two below which you have to ask yourself and only answer yes on one of them. Question 1: Are you looking for an internet company that has excellent customer ...  Read the complete review

Pipex When they get it wrong - 0h boy - do they get it wrong - at the customer's expense. I switched to Pipex homecall several years ago after raising costs became a little to regular with my existing provider. Pipex UK limited is a Tiscali company that do provide cheap lines rentals and various services. Their ...  Read the complete review

I actually joined Pipex, not from choice but acquisition of what I was a member, Homecall (Cauldwell Communications). Homecall greatest feature was broadband (uncapped) with free calls and relatively cheap international calls. Customer service was reasonable but it was a shock when Pipex took over. 1. Customer Service 0870 number - ...  Read the complete review

This is all about poor Customer service and Experience I was offered a removal of a speed cap up to 8MB, unlimited home calls, for £9.99 and some free months in compensation for poor services. Some months later still no speed cap removal so stayed blow 2 mb, feee months but then they reverted to charging me at at £19.99, ...  Read the complete review

we have been with Pipex for around two years and we have had a great service with download speeds of around 7.5MB and upload speeds of around 0.4MB. Althrough The internet we are using is Provided by Tiscali Wholeale but we still pay pipex for the internet. we used to pay them £29.99 and this was for Line Rental, Anytime Calls and 8MB Unlimited ...  Read the complete review

I've been with Pipex for several years. When I started they appeared to have good customer support, tech support etc. Recently I lost the connection on a business broadband account, their response ( when I finally got through ) was that they would get an engineer to have a look from their end in 1 to 6 days, they would then decide ...  Read the complete review

I have been with pipex for over 6 years. THey were once a decent company who would help the customer where possible. It now seems since they are owned by tiscalli that they only want low useage customers, eg basic web browsing and email. Forget anything that uses p2p, which includes many games such as call of duty 4 on the ...  Read the complete review

Well they have done it this time, i have been with Pipex for over 10 years all the time from dial up through to broadband in 2001, they were defo the best a little more expensive than everyone else but they always had bandwidth and speed and any issues i could speak to a fellow IT Support guy who treated me with the respect with what i was talking ...  Read the complete review

Yes, Pipex customer service / ability to collect Direct Debits is non existent. I have been with them for 10 months now and cannot wait for my year's contract to finish. I was a customer of theirs over 12 years ago, in the days when they were a coherant professional company. How very different they are now. Apparently there is ...  Read the complete review

Pipex provides internet services in the UK. When I joined three years ago it was one of the cheaper ISP's, had good reputation, customer services etc. For the first year everything was fine. I was very happy with the speed, it was one of few that offered higher end speeds at low prices. Things changed after first ...  Read the complete review

what a load of shambles not services. i had a fault on my telephone line and only after speaking to 2 managers [only after refusing to get of the phone], a senior customer care advisor and 27 advisors of which i had spoken to 3 of them over three times did my line get fixed. however, even though i was still paying for my phone line, ...  Read the complete review

Pipex customer services is still the WORST you can imagine. They have no idea what they are doing. 1. They dont answer emails (auto acknowledgement is all you get) at all. 2. Ring them up and you get told it will be done but never is! But they'll send you that modem you never ordered! 3. They ...  Read the complete review

I chose pipex, having read good reviews and hearing good things from friends. Little did I know that my order would take over a month to get broadband. For that extra £5 a month or whatever, knowing now, I most certainly would have gone with a different ISP. When I first sent my order through on the 26th of July, they said the ...  Read the complete review