Planet Talk Reviews
Newest Review: ... for a customer never mind an elderly customer, that they would credit it on this occasion, but as I had reported it and had credits on two other occasions, they would not consider doing it again. The charges on my bill stood out like a sore thumb because I don't use Planet Talk for making calls unless they are freephone calls - I use one of the cheaper options for my calls which don't show up on my Planet Talk bills - makes me wonder how many people with lots of calls are letting these small amounts through without noticing? Won't happen to me again - I have changed my phone provider.... more
Customer Planet Talk Reviews (10)
by internationale - written on 14/01/13
They are cheap, so i keep using them. but why oh why is this business so badly managed? website totally chaotic/wrong, support staff get very confused over their confusing range of products. what a strange mess.
by - written on 01/08/12 (Useful, 140 readings)
I have been with this company now for approximately 2 years. In September 2011, October 2011 and July 2012 their bills included calls which I had not made. I contacted them regarding this and their customer services personnel were very rude and talked to me as if I were an idiot. They told me in no uncertain terms that - 'if the calls are shown on your bill then they have been made from your phone - there is no way we could have made a mistake!'. OBVIOUSLY THIS IS NOT ONLY A POSSIBILITY BUT A DEFINITE. I live alone and nobody else can use my telephone without my permission. I have no knowledge of the numbers shown (which were local numbers). The ... Read the complete review
by The Wise One - written on 15/11/11
They promise a low cost service. There was not a single month when their bill was for the amount they advertised. When I asked for a bill to be itemised they refused. Without looking at an itemised bill it is difficult to challenge or to understand the charges. I suggest that their refusal to itemise is a deliberate ploy to enable them to overcharge and inflate their bills. I would strongly advise anyone contemplating this 'phone service provider to be very wary! The chances are that you will be stung.
by DI - written on 11/04/11
I have been a customer of Planet talk for 9 years and have had a very good service (prepay) until this last few weeks. I checked my balance after making a call to my sister in Australia and realized that it was not as high as expected. I needed to top up so checked on the internet and there were several levels of charges from 1p to 5p a minute. I asked the person on sales who was topping up my account if I could swop to a cheaper tariff. OK she said and that was that as I thought. I tried my usual number after an hour or so and had the unobtainable signal as soon as I dialled the access number. I also tried the BT one given to me on joining in the first place. Neither ... Read the complete review
by - written on 06/04/10 (Useful, 326 readings)
As far as I am concerned Planet Talk is no less than a con. I used the pre-pay service to call Malaysia. When I dialled I had a ring tone, as though the phone in Malaysia was ringing - but it was not the distinctive malaysian single tone. I let it ring for 2 minutes then hung up and called back using the normal phone and the phone was picked up immediately. This has happened every single time I call with PT desperately trying to use up my credit. Put it this way, Ive still got the same credit 2 months later. So basically, you pay Planet Talk so when you dial your number they can play you back an 'afraid no one is in' message whilst no doubt laughing all the ... Read the complete review
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All these and are taken from reviews of the dooyooCommunity.
Free calls & texts to 02, free sim card
Top up EVERY month, customer services .
If they ever contact you
As many domains as you want - unlimited web space
Lack of CGI or ASP
|Orange Talk 60|
Free phone, Free Calls, Lower cost text messages