Newest Review: ... it again. The charges on my bill stood out like a sore thumb because I don't use Planet Talk for making calls unless they are freephone... more
Terrible customer service on Planet talk
Author Name: DI
Advantages: None now - cheaper options
Disadvantages: Terrible customer service
I have been a customer of Planet talk for 9 years and have had a very good service (prepay) until this last few weeks. I checked my balance after making a call to my sister in Australia and realized that it was not as high as expected. I needed to top up so checked on the internet and there were several levels of charges from 1p to 5p a minute. I asked the person on sales who was topping up my account if I could swop to a cheaper tariff. OK she said and that was that as I thought. I tried my usual number after an hour or so and had the unobtainable signal as soon as I dialled the access number. I also tried the BT one given to me on joining in the first place. Neither worked. Well I tried phoning and after a long wait was told to try again in three hours. No luck. I tried again to phone with the same result. The final time I tried to phone I was left waiting so long that it disconnected! I then tried emailing but the reply came back three times with -give us the country you were trying to dial and we can look into it. Three times I replied that I only dialled the access code and each time it was unobtainable. Obviously the lack of English may be at fault here as they obviously do not understand the problem. I have now asked them to refund my money. I think that taking customer service to others countries does not always work as they have a script to follow and do not understand anything else.
Summary: Don't bother
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