Product Type: Plusnet in Telecommunications Services
Description:A site that offers a variety of internet services whose motto is "The smarter way to internet".
Newest Review: ... to plug it in until told to do so as it takes a week to change over and to tell them your connection number at the exchange. You have to phone BT up to get this number and when you get it you phone plus net back and tell then it. A week later I got my email telling me to plug my router in that was on a Friday evening. On the Friday morning I noticed the BT Internet had disconnected. I ... more
Customer PlusNet Reviews (52)
by unhappywithplusnet - written on 29/08/13
Dreadful service. Hanging on phone for hours. Liars. Live chat transcript proves the company told me that there would be no installation charge, so I signed up. They then tried to charge me £50 for installation after I'd signed up. Cancelled immediately, but still waiting for a refund of the monies that they took from my account. AVOID THIS COMPANY LIKE THE PLAGUE. Look at other reviews - Most people say the same about PlusNet.
by - written on 16/07/13, updated on 13/10/13 (Very useful, 38 readings)
I joined plus net in April. I wanted the cheapest phone line and internet package I could get and noticed that at £17.50 a month plus call charges they were half the price of BT whom I had been with for years. Surprisingly they are part of BT. I sighed up online filling in the easy to follow form on their web site. You pay up front for your first month plus delivery of a free router which they send you in the post total cost was £23.50. The router arrived a few days later with instructions not to plug it in until told to do so as it takes a week to change over and to tell them your connection number at the exchange. You have to phone BT up to ... Read the complete review
by M.M. - written on 07/05/13
After being with O2 for years with no problems, decided to move because O2 selling off broadband. Joined Plusnet five weeks ago, after three days told line had settled now getting 6.2 meg. After further two days found speeds were fluctuating a lot, between 6 meg down to 634 kb. All plusnet do is blame BT, after three visits by BT and all giving same results. NO LINE FAULT. am still in deadlock. I am now waiting for deadlock letter to refer to OFCOM. Can never speak to the same person twice to argue point. Have had numerous excuses, "could be slow sites", "could be wireless connection", "could be large works nearby pulling on your ... Read the complete review
by pamela16 - written on 31/08/12
Plusnet messed up migration as couldn't raise actual problem with Openreach properly. This meant someone else had access to my number and voicemail and I had someone elses number! Took 6 days and 4 engineer visits to to solve as Plusnet raised it as a crossed line rather than an exchange error. This is even when it had already happened at the same exchange a couple of weeks earlier to another family member. (This was corrected in 1 day via a different ISP). I found the complaints department useless and unhelpful. They didn't read my complaint properly, they lied (and didn't care when pointed out), were patronising and dismissive of problems raised and said my only ... Read the complete review
by rob s - written on 23/04/12
Been with PLUSNET 3 weeks now: 1. the broadband continually drops, when it is working it's slow: 10 or so drops in an hour so you give up! 2. customer service tried to blame a DELL laptop: service drops on phone(non dell!!) and HP (non Dell!): still advised DELL have issues and its not them: I've never heard such rubbish 3. they are now blaming the BT line: I have called BT - they have checked the line and say its fine. 4. they have various charges for leaving a "service" which has never been fit for purpose see below: I am still waiting to hear if any of the line rental paid up fron is ... Read the complete review
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