PlusNet

I was quite surprised to see so many negative reviews about plusnet. When I moved out 6 months ago they seemed like a good choice for me, as both of my parents and my sister used them for their phone and internet, and you get free anytime calls to other plusnet numbers. Combine this with the fact that BT had told me that the phoneline for my house had been disconnected due to its previous vacancy, and wanted to charge me £120 to reconnect it! However, when I phoned plusnet not only would a reconnection have been cheaper than that, but they actually found that I hadn't been disconnected after all. Now, I'm aware that this isn't the same as reconnecting me for ...  Read the complete review

Welcome to our Live Chat service. A member of our sales team will be with you shortly. You're now chatting to Katie. Katie: Hi, my name is Katie, I'm here to help you with your Plusnet order. You: I didn't get very far with the previous session in which the session was closed while I was in the middle of asking a further question. Here is a transcripe of that session for you to review and, I hope, to provide answers - "Welcome to our Live Chat service. A member of our sales team will be with you shortly. You're now chatting to Jessie. Jessie: Hi, my name is Jessie, I'm here to help you with your Plusnet order. Jessie: Can I please have your ...  Read the complete review

~What is it?~ Plusnet is an Internet Service Provider (ISP), based in Sheffield , UK, they provide broadband, phone and dial up internet. They are one of the few ISPs to tell you honesty what speed you will likely get, at minimum, although it is usually much faster, and unlimited means unlimited! ~Are they any good~ Well I have just joined them, they didn't tell me when we were going to change over, just that it would be very quick. I didn't receive anything in the post, and one day our internet just stopped working. I waited 24 hours for it to come back on, but nothing happened, eventually I had to phone directory enquiries to get in ...  Read the complete review

LEAVE ALONE. (March 2009)

I was with Plusnet for over 6 years. I have now moved away after a series of bad service. I had enough of being lied to. They now charge £20 for the priviledge of closing your account.

After giving over 20 referals to them over the years, I get a 20 quid thank you from these sharks.

My warning to anyone, there are much better service providers in the UK!

As regards Plusnet I feel that there are too many negative comments about the service for me as they are quite a decent provider. My experience with them so far has been great. I ordered my broadband with them and within a week I was up and running. No messing about and download speeds are excellent. They are based in Sheffield which isn't too far away from me and their technical support is good. I emailed them one morning asking for an upgrade to a wireless router and within minutes I had a response back. Now you wouldn't get that with most Internet service providers! You can log on to the portal and look at your Internet usage and see your ...  Read the complete review