After being with O2 for years with no problems, decided to move because O2 selling off broadband. Joined Plusnet five weeks ago, after three days told line had settled now getting 6.2 meg. After further two days found speeds were fluctuating a lot, between 6 meg down to 634 kb. All plusnet do is blame BT, after three visits by BT and all giving same results. NO LINE FAULT. am still in deadlock. I am now waiting for deadlock letter to refer to OFCOM. Can never speak to the same person twice to argue point. Have had numerous excuses, "could be slow sites", "could be wireless connection", "could be large works nearby pulling on your ...  Read the complete review

Plusnet messed up migration as couldn't raise actual problem with Openreach properly. This meant someone else had access to my number and voicemail and I had someone elses number! Took 6 days and 4 engineer visits to to solve as Plusnet raised it as a crossed line rather than an exchange error. This is even when it had already happened at the same exchange a couple of weeks earlier to another family member. (This was corrected in 1 day via a different ISP). I found the complaints department useless and unhelpful. They didn't read my complaint properly, they lied (and didn't care when pointed out), were patronising and dismissive of problems raised and said my only ...  Read the complete review

Been with PLUSNET 3 weeks now: 1. the broadband continually drops, when it is working it's slow: 10 or so drops in an hour so you give up! 2. customer service tried to blame a DELL laptop: service drops on phone(non dell!!) and HP (non Dell!): still advised DELL have issues and its not them: I've never heard such rubbish 3. they are now blaming the BT line: I have called BT - they have checked the line and say its fine. 4. they have various charges for leaving a "service" which has never been fit for purpose see below: I am still waiting to hear if any of the line rental paid up fron is ...  Read the complete review

I have been a Plusnet customer for 20 months & although connection integrity has recently deteriorated dramatically my experience over all as been positive. That is until 2 weeks ago whe I tried to cancel their service due to moving house. The customer service advisor tried very aggresively to sell me Plusnet at my new address despite me being too far down the line with TalkTalk to change. When he failed to retain my custom he then demanded a payment of £25 to cancel & when I questioned this threatened to put me in the hands of debt recovery I am now in the hands of debt recovery & in the process of trying obtain from Plusnet a copy of the terms & ...  Read the complete review

Being a web designer I need to have a constant connection however on PlusNet you have to reset the router every hour, Sometime more!Since I have been with Sky I have not had to reset once and that's just over 2 weeks!!PlusNet = Utter Rubbish!! Steer Clear..