Product Type: Plusnet in Telecommunications Services
Description:A site that offers a variety of internet services whose motto is "The smarter way to internet".
Newest Review: ... each stage of the process by Email and SMS. I didn't need to phone anyone at all, Plusnet sorted out a new number for my line at the flat, without any hassle, and my router arrived just three days after my first payment. I submitted my order on 6 Janurary 2014, sent payment on 11 January and was up and running by the 20 January. Considering the circumstances, I've found Plusnet very ... more
Customer PlusNet Reviews (53)
by - written on 12/02/14 (Useful, 11 readings)
I've found Plusnet have been very helpful, so far. In January 2014, I moved into a new flat, and found out that the previous tenant hadn't cancelled their phone and broadband service. As soon as my first payment had gone through, I was informed at each stage of the process by Email and SMS. I didn't need to phone anyone at all, Plusnet sorted out a new number for my line at the flat, without any hassle, and my router arrived just three days after my first payment. I submitted my order on 6 Janurary 2014, sent payment on 11 January and was up and running by the 20 January. Considering the circumstances, I've found Plusnet very understanding, and so ... Read the complete review
by unhappywithplusnet - written on 29/08/13
Dreadful service. Hanging on phone for hours. Liars. Live chat transcript proves the company told me that there would be no installation charge, so I signed up. They then tried to charge me £50 for installation after I'd signed up. Cancelled immediately, but still waiting for a refund of the monies that they took from my account. AVOID THIS COMPANY LIKE THE PLAGUE. Look at other reviews - Most people say the same about PlusNet.
by - written on 16/07/13, updated on 13/10/13 (Very useful, 49 readings)
I joined plus net in April. I wanted the cheapest phone line and internet package I could get and noticed that at £17.50 a month plus call charges they were half the price of BT whom I had been with for years. Surprisingly they are part of BT. I sighed up online filling in the easy to follow form on their web site. You pay up front for your first month plus delivery of a free router which they send you in the post total cost was £23.50. The router arrived a few days later with instructions not to plug it in until told to do so as it takes a week to change over and to tell them your connection number at the exchange. You have to phone BT up to ... Read the complete review
by M.M. - written on 07/05/13
After being with O2 for years with no problems, decided to move because O2 selling off broadband. Joined Plusnet five weeks ago, after three days told line had settled now getting 6.2 meg. After further two days found speeds were fluctuating a lot, between 6 meg down to 634 kb. All plusnet do is blame BT, after three visits by BT and all giving same results. NO LINE FAULT. am still in deadlock. I am now waiting for deadlock letter to refer to OFCOM. Can never speak to the same person twice to argue point. Have had numerous excuses, "could be slow sites", "could be wireless connection", "could be large works nearby pulling on your ... Read the complete review
by pamela16 - written on 31/08/12
Plusnet messed up migration as couldn't raise actual problem with Openreach properly. This meant someone else had access to my number and voicemail and I had someone elses number! Took 6 days and 4 engineer visits to to solve as Plusnet raised it as a crossed line rather than an exchange error. This is even when it had already happened at the same exchange a couple of weeks earlier to another family member. (This was corrected in 1 day via a different ISP). I found the complaints department useless and unhelpful. They didn't read my complaint properly, they lied (and didn't care when pointed out), were patronising and dismissive of problems raised and said my only ... Read the complete review
Products Similar to PlusNet
in2home.co.uk - Reliable connections, easy to use, supports Mac mediocre speeds, tech support poor
eircom.net - See opinion See opinion
freeola.com - Free Hosting, Good connection speeds My experience of hosting was terrible
vispa.net - Potentially free internet access May go the same way as the others
Telecommunication Service Providers - See text See text
BT - Regular-priced calls and rental, available nation-wide. Disorganisation and bad customer service.
|More products in Telecommunications Service|
All these and are taken from reviews of the dooyooCommunity.
|Be Broadband||Tiscali TalkTalk|
None - you can run foul even if you're not a customer.
Far too many mistakes for coincidence. Apparently no adequate internal communication.
Very cheap calls to 01 numbers and listed cheap International calls globally
No customer services to contact - or none I have found!
free access, unlimited e-mails, 250mb of web space.
local call charges
Cheap, Excellent Customer Support, First time connection
Strangely I can't even think of one!
If they ever contact you
Cheap, Quite Fast, Stable and Good UK Customer Service
Unknown Company, Price Seems to Cheap but willing to risk,