I have been a Plusnet customer for 20 months & although connection integrity has recently deteriorated dramatically my experience over all as been positive. That is until 2 weeks ago whe I tried to cancel their service due to moving house. The customer service advisor tried very aggresively to sell me Plusnet at my new address despite me being too far down the line with TalkTalk to change. When he failed to retain my custom he then demanded a payment of £25 to cancel & when I questioned this threatened to put me in the hands of debt recovery I am now in the hands of debt recovery & in the process of trying obtain from Plusnet a copy of the terms & conditions that refer to a £25 cancellation fee.

Despite being 2 miles further away from the erxchange the speed of my TalkTalk connection is far faster than Plusnet & I have not experienced as was very frequent with Plusnet any interuption to my broadband connection. So whatever you do avoid Plusnet unless you want poor speed, constantly interupted connection, & be threatened, intimidated & put in the hands of their debt recovery department.