Product Type: Plusnet in Telecommunications Services
Newest Review: ... each stage of the process by Email and SMS. I didn't need to phone anyone at all, Plusnet sorted out a new number for my line at the flat, ... more
Plusnet just incompetent and unfair
Author Name: pamela16
Advantages: possibly cheap
Disadvantages: Expensive extra costs and extremely poor complaints team
Plusnet messed up migration as couldn't raise actual problem with Openreach properly. This meant someone else had access to my number and voicemail and I had someone elses number! Took 6 days and 4 engineer visits to to solve as Plusnet raised it as a crossed line rather than an exchange error. This is even when it had already happened at the same exchange a couple of weeks earlier to another family member. (This was corrected in 1 day via a different ISP).
I found the complaints department useless and unhelpful. They didn't read my complaint properly, they lied (and didn't care when pointed out), were patronising and dismissive of problems raised and said my only loss was about £3 for a weeks rental!
Also their cheap packages are not so cheap if you accidently go over the low broadband limits or have to call 'not included' numbers or at 'not included' times. Look into this carefully.
Summary: Cheap deals but beware extra costs and if you have a problem don't expect them to be very helpful.
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