PlusNet Reviews

I'm an ageing nerd! Now that's out of the way I can openly admit that I am an 'early adopter' of all things computery or gadgety, and have been since... well lets just say a long time. I used to connect to Bulletin Boards using my trusty old BBC B computer and an old 9600baud modem long before anyone had thought of the internet. I say ...  Read the complete review

I was quite surprised to see so many negative reviews about plusnet. When I moved out 6 months ago they seemed like a good choice for me, as both of my parents and my sister used them for their phone and internet, and you get free anytime calls to other plusnet numbers. Combine this with the fact that BT had told me that the phoneline ...  Read the complete review

Welcome to our Live Chat service. A member of our sales team will be with you shortly. You're now chatting to Katie. Katie: Hi, my name is Katie, I'm here to help you with your Plusnet order. You: I didn't get very far with the previous session in which the session was closed while I was in the middle of asking a further question. ...  Read the complete review

~What is it?~ Plusnet is an Internet Service Provider (ISP), based in Sheffield , UK, they provide broadband, phone and dial up internet. They are one of the few ISPs to tell you honesty what speed you will likely get, at minimum, although it is usually much faster, and unlimited means unlimited! ~Are they any ...  Read the complete review

LEAVE ALONE. (March 2009)

I was with Plusnet for over 6 years. I have now moved away after a series of bad service. I had enough of being lied to. They now charge £20 for the priviledge of closing your account.

After giving over 20 referals to them over the years, I get a 20 quid thank you from these sharks.

My warning to anyone, there are much better service providers in the UK!

As regards Plusnet I feel that there are too many negative comments about the service for me as they are quite a decent provider. My experience with them so far has been great. I ordered my broadband with them and within a week I was up and running. No messing about and download speeds are excellent. They are based in Sheffield which ...  Read the complete review

Wow, dooyooers do not, in general, like PlusNet much. They seem to think much the same about it as I do about Tiscali, as reported in my brief but scathing Tiscali review. I guess it goes to show the value of dooyoo, as we all have different experiences, we all have different expectations and we all have different opinions - and the more we use ...  Read the complete review

The Plusnet support team are about as much use as tits on a boar hog. They send you around in circles looking for problems with your connection (downstream speed particularly) that they are obviously aware of yet are in complete denial. When you try to tie them down to the source of the problem they eventually reply with techno bullshit that means ...  Read the complete review

After a recommendation from moneysavingexpert.com, I visited plusnet with the hope of having my shiny new computer connected to the internet. Plusnet was described as the cheapest standalone broadband provider...this package seemed flexible and ideal for me. Broadband with Plusnet is fast, at 8 mbps. There are several different ...  Read the complete review

The technical support they provide is woeful at best. I have been without Internet access for 7 days now. Plusnet staff either don't care or lack the ability and authorisation to do anything. I would understand if they couldn't find the problem or at least thought it was at my end rather than theirs. The opposite is true, they ...  Read the complete review

The technical support they provide is woeful at best. I have been without Internet access for 7 days now. Plusnet staff either don't care or lack the ability and authorisation to do anything. I would understand if they couldn't find the problem or at least thought it was at my end rather than theirs. The opposite is true, they ...  Read the complete review

plusnet- absolute disgrace - signed on for trial one month- tried to get out after a host of errors and they threatened to cut my phone line - started making unjustified and duplicate charges - stopped my profile so i could not respond to their barrage of wrong charges - took 2 days (3 hours session and 2 hour session) to get through to ...  Read the complete review

Plusnet - PlusNOT. Absolutely the worse ISP you could find. Support via their websire is only answered if they think it worth bothering with. Telephone support is quoted as having aa average wait time of 13 mins. This is based upon a 24 hour period and includes time from 12:00am to 6:00am when they have almost no calls at all. During normal ...  Read the complete review

After being a Broadband Plus customer with PlusNet for over a year, I have found their broadband connection to be generally fast and reliable. Their technical support was also competent and I was able to set up a wireless broadband connection on PC and Mac without any problems. It was only when I tried to cancel my broadband service ...  Read the complete review

To call PlusNet incompetent, inefficient and stupid would be to understate their faults. They are blatant and cynical exploiters of the lack of legislation and cotrol over ISPs. They have given my identity without my permission, prevented ADSL service on my line for 3 months and refused to communicate. Their pretence that they do not know where a ...  Read the complete review

When I chose PlusNet as my ISP three years ago their call queues were short and getting to speak to someone about technical or account issues was a breeze. Now their phone system is labyrinthine but instead of a Minotaur at the centre there is a recorded message telling you to administer your account online. I have tried to cancel my ...  Read the complete review

I've been with plusnet about 18 months. I moved house 3 weeks ago and was told that my broadband would be up the Wednesday after I moved...then the Thursday, then the Friday, then the next Monday, then the next Wednesday. Plusnet blamed BT wholesale for the delay, saying that they were reporting a problem on the phone line. I suggested ...  Read the complete review

I used to recommend plus net to friends now I can only recommend that people avoid this terrible company. When I started with them (3 years ago) the phone support was great, now it just isn't possible to speak to anyone. They only accept credit card or direct debit payments, no switch. I've been trying to cancel my contract with them for two ...  Read the complete review

Plus net not good at all. I have ried to use them. But they could not connect me to my broadband service in spite that my BT line had been activated. Could not talk to anyone as they o845 "Customer service" was always letting me wait to menus that at the end referred me to their web portal or simply cut-off. My attempt to ...  Read the complete review

I've grudgingly given PlusNet a 2 stars only for the fact that their service has been fairly reliable. It's not infallible, but okay on the whole. Aside from being frustrated at the near-impossibility of accessing a human being at PlusNet during my time with them (and when you do (by sheer luck only!) they are frequently terse, ...  Read the complete review