My contract with 02 has just run out and my friend recommended taking a look at the virgin liberty sim-only deals. I text frequently and like calling too. I needed a substantial amount of minutes and a fair amount of texts too. I would recommend sim-only if you have a phone you are happy with and want to save a bit of dosh.
In my previous contract with 02, I paid £15 a month for 500 texts and 400 mins. In the final months of my contract I managed to use up all the texts I had. The contract also came with the Samsung D900i. This is a very outdated phone at the moment, however it was the best you could get 18 months ago!
The virgin Liberty sim only ranges from £10 to £35 a month. In my opinion the £15 a month sim is the best value for money as you get 500 mins and unlimited texts! However I decided to get the £10 a month as I was on a strict budget. The transferral was easy. You can keep your own number if you wish. All you have to do is ask your old provider for a PAC (Port Authorisation Code). It's simple and free to do. For me, changing numbers was not a problem as I could text everyone on my contact list with the 200 mins and unlimited texts!
The pay as you go tariffs are reasonable but I recommend the liberty sim as it is a 30 day rolling contract and so you can cancel any time within 30 days so it is not a long term tie in. If you want mobile internet, virgin will provide it for just £5 a month. You get unlimited Mobile Internet, all day, every day that month! If you decide on pay as you go, you will receive special rewards for topping up.
Virgin Mobile has award winning customer service and they've been voted the best for 9 years running! Great service, value for money and I would definitely recommend checking out the website!
I have been with virgin mobile for several years now and am very pleased with them. They have brilliant coverage, the only place I have not got a signal before was in the middle of nowhere in Wales! They provide free voicemal which few providers seem to give you on pay as you go. I have never had any problems topping up and their tariffs seem reasonable though not cheap. Something I do really like is the option to switch between different tariffs which offer you better value for money depending on what you mostly use you phone for. They have a good website allowing you to view your most recent calls, texts and topups
The only thing is that they have never seemed too keen to give out free rewards such as free minutes or texts. However, recently I think this has been improving and I just have not been topping up enough to get the rewards. The picture messaging and WAP was a little difficult to set up but once I'd found it on their website it was plain sailing from there!
I was with Virgin mobile for about three or four years, and can do nothing but sing their praise. I joined about two months after their service was launched, back in 1999 - I won't lie, at the start, there were quite a few bugs, coverage was poor, with me frequently getting 'network busy' messages during the rush hour. However, over that first year of their operation, they did lots of work, getting the network upgraded, sorting out all the bugs in their system, and ever since then, it has worked wonderfully. I dealt with their customer services many times over the years, and every time that I called, I was dealt with by very polite, courteous members of staff, who would do all they could to help you out. On some occasions when they'd screwed up, they'd even credit my account with call credit - up to £10 in two cases. Two handsets that I'd had from them broke under warranty, but their warranty service was outstanding. All it took was one phone call, and there would be a courier on my doorstep the very next day, with a brand spanking new phone. I managed to break a third handset, and had a great experience with their insurance team too. The claims process did take about a week, although I suspect this is about average (if not better) than many insurers. I'd decided that I wanted one of the rubberised Nokia 5210s (so that I didn't break my phone again... I put them through a lot) - and they were quite happy for me to make an extra payment to them, and send me that phone instead of the replacement handset they offered me. And at the end of the day, that experience really did sum up Virgin Mobile for me - they'd always be more than happy to go the extra mile to help you out, be willing to flex the rules if they knew you were going to be kept happy. No other company I've ever dealt with has treated me in quite the same way. Even the nice little touches they have with the servi
ce - like sending me a packet of love hearts through the post to say 'thanks' for being their customer - just make you like them so much more. Now the more observant of you will have noticed at the start that I said "I was with Virgin Mobile" - I'm not any more. And to be honest, it pains me that I'm not, but it was simply a case of money. I'd gotten to the stage where I was paying £30 or £40 a month in top ups, and found myself consciously having to limit my usage. I made the decision that I could be getting much higher allowances if I got a contract phone with a different provider. So I moved to 02 Online, and got 500 free texts and 200 anytime any network minutes for £25 a month. That kind of usage on Virgin Mobile could have cost me over £100 a month. I won't lie - the customer service with O2 is absolutely awful. And you have to pay 50 pence a minute to speak to their customer 'service' representatives. And their service lacks nice little touches that you take for granted with Virgin - the 'new voicemail' icon on your phone (O2 sends you a text message - easy to forget about), and the status report service for text messaging (O2 have a very basic service for that) But at the end of the day, I'm willing to put up with that if it means that I save so much money per year. So, to wrap things up - Virgin Mobile, great people, great company, great service. Ideal if you're a low user, and think you'd spend less than £15 or so with them a month. But if you start spending more than that regularly, then you'd probably get a better deal by switching to a contract with another company.
I recently had an old phone i wanted to use, so I thought I'd buy a Sim card pack. The cheapest deal was Virgin Mobile, which cost only 10 pounds including 5 pounds free airtime. It was simple to use, with pay as you go, with no extra charges, line rental, contract, etc. I'm happy with this service, although I have nothing to compare it to as I only arrived in the UK. There are many features I like about the Virgin network : - texts are cheap, only 3p to other virgin users, or else 10p - Its free to pick up voicemail..which i think is the only network to do this - You can pay using direct debit with no extra charge for itemised statements (while most other networks do). Other ways are using credit/debit card, e-top card or vouchers. - If you spend over 30 pounds in a month, with direct debit or card, you can get 10% airtime back next month. - An easy to use free help service, by dialing 789...where u can check your airtime balance, topup, etc. -This isnt so important to me, but they have a sevice called Virgin Xtras...where u can play games, get the latest news and gossip. If you like, you can get free texts about topics that intrest you like the latest footie scores. - If you're unhappy with their service, its easy to cancel, and they dont charge to unlock your phone, (provided you've spent 30 pds airtime) while other networks can charge upto 35 pounds. As with every network, there are also problems, but they are not major: -I had some trouble setting up my mobile to their voicemail, as it wasnt a virgin mobile handset, the problem sorted itself after a week. - One thing I dont like is that you have to pay to talk to their helpteam, (10p/min) which shouldnt be the case if there is a problem or mistake thats their fault. -international texts can only be sent to some networks. I have many friends outside UK, and many havnt received my texts, even though virgin claims their network
s are compatible...and have still charged me the 20p for the text. A breakdown of their charges: Calls to landlines and Virgin mobiles: 15p for the first 5 min of each day, and 5p/min after that. Other Networks are 35p/min peak and off-peak. Texts to Virgin mobiles is 3p, other networks are 10p, international is 20p. Voicemail retrieval is free! Their international rates are reasonable : Calls to Ireland/Guernsey/Isle of Man/Jersey is 15p/min. USA/Canada/Aus/NZ is 20p/min. Europe/China/HongKong/Malaysia/Spore/Taiwan/S.Korea is 40p/min and the rest of the world is 80p/min. Overall I like Virgin, because their tarrifs are good. They buy their service from T-Mobile I think, so its esentially the same network but I think their rates are better than T-Mobile. If you are someone who makes a lot of calls during the day, then you may benefit from their fixed rate. Its also good if a lot of your mates are also on Virgin, because texts then only cost 3p! If you use your mobile a lot, it would probably be better to arrange a pay monthly contract with another network. But for someone like me, who doesnt make too many calls, Virgins good. What I like most is that i essentially bought a SIM card for 5 pounds, and my credit lasts ages...so I get a cheap deal without contracts. P.S. I would really appreciate your rating/comment on my opinion, because its my first one!
I was previously with O2 (BT Cellnet) and see an ad on the internet for Virgin Mobile. So I went to their website and see their tarrif - 15p a minute for the first 5 minutes of calls each day then 5p thereafter. With O2 I was paying 35p a minute, which I realised was a rip-off so I ordered a Virgin SIM Pack costing £10.00 with £5.00 of free calls included. On the website said I had the option of taking my number with me so I didn't have the worry of a new one. It got here the next day, which I was very pleased with as I thought it was going to be 3-4 days. Virgin Mobile runs on the One2One (T-Mobile) network but even so the coverage is excellent. Dispite other reviews saying the coverage is poor I get a full signal where I live and half signal when I went for a holiday down on the south coast - which I thought was very good. I could send text messages and make calls just as I could with O2 and with the same quality. Back to the tarrif. Virgin Mobile offer free line rental - whether you pay monthly or pay-as-you-go. I am currently on the pay-as-you-go but considering moving to pay monthly as it is much more convenient. Every month if you spend more than £30.00 on calls you get a 10% bonus free call credit whether you pay-as-you-go or pay monthly which none of the other networks offer. I did however have a problem with my voicemail service (which is free by the way - which was another reason why I moved to Virgin Mobile as I was fed up of paying 10p a minute to access my messages) in that I couldn't get it set up. I called the customer care (free of course) and was put through almost immediately. They were very helpful, polite and courtious and my problem was solved. I took my number with me, which I done by calling the customer care. It was done with no problems at all in 5 days (I could of course my phone as normal during that period). It was free - which was another reason why I moved. There
is an international sevice where you can make international calls from the UK and use your phone abroad (make calls and send text messages). The rates are very chep, but the only downside is that you need to pay monthly to use your phone whilst abroad. Overall I wouldn't hesitate to recommend Virgin Mobile. You don't need to get a new phone - a sim pack costs £10 and you can take your number with you. You can of course get a new phone with them if you need a new one. The calls are cheaper than any other network - line rental is free and the coverage is excellent.
The main reason I picked virgin mobile was because of the cheap calls. 15p per min for 5minutes and 5p for the rest! great! Little did I know that this came a price. Firstly I wanted to set up my voicemail, as I couldnt work out how to do it and the instruction manual wasnt helpful I rang the helpline only to be told that 'my model wasnt currently supported by the voicemail service' strange I thought I had brought it from a Virgin retailer (Our Price) the reply was that 'I will be able to recieve the full service in a month!) not much good at the time. After making the call I also discovered that I had been charged 10p for the delight of talking to the customer adviser! My next main problem was buying credit, the only place who stocked Virgin top-up cards was the Our Price store, this was a little annoying but wasnt too much of a hardship really until there was a sign in the window saying that this particular store 'doesnt belong to the virgin company anylonger' after asking if they sold top-up cards they told me 'sorry mate don't do em anymore' so I had no way of toping up my talk time unless I travelled 10 miles to a city with a Virgin Megastore Another thing which really bugged me was the reception or the down time of the network. Most days around 4 - 6pm the time I wished to use my mobile I had a signal but when I tried to call out I just got a beep, beep, beep and that was it. After paying another 10p to talk to customer services I was told that 'because Virgin is linked with One 2 One the incresed amount of people using the network is causing it to become too busy...sorry theres nothing we can do! So if you choose Virgin make sure they have top-up retailers in your area and good luck with calling in 'peak' times
The obvious difference in Virgin mobile to other mobile networks is the price. This is shown in both the price of the handset and in the call costs. Virgin Mobile operate over the One2One network, using the alternative frequency (900/1800). This provides generally good coverage around the country, with the only weak spots being moorland/highland, where Vodafone is probably your best bet. Virgin Mobile have chosen to go for the same price pattern as One2One. After a 10 minute call the call prices are identical, but Virgin have opted for 5 minutes @ 15p instead of 2 minutes @ 30p, making it cheaper if you only use your phone for less than a couple of minutes. I once had a problem with my phone involving the PUK code, and after a very short call to the customer service people, it was sorted!
The first thing that attracted me to Virgin was the cheap price of the handset itself, being able to purchase pre-owned phones which are as good as new, but half the price. Secondly, as a previous Vodafone pay as you go customer, I was sick to death of paying a service charge which takes a big chunk out of any money you put on the phone and renders it useless when it runs out! There is no service charge with Virgin pay as you go, the tariff means your credit lasts ages (15p per min for first 5 minutes, then 5p a minute thereafter, each day)and there is no charge for accessing voicemail messages. On average I've found a £10 voucher lasts me around a month. It's cheap to send text messages, coverage is very good and you can even have Virgin extras on most phones: you join on the web and get all sorts of cool info (footie results, pop news, horoscopes etc) sent straight to your mobile. It's easy to get help with anything and tou can top up by voucher or debit card. All in all, an excellent choice of network!
Virgin Mobile may be subject to heavy critcism, but I can do nothing but sing its praises! Virgin Mobile is a "virtual network" which means it has lower overheads than the traditional networks as it doesn't own its own masts, etc which means it can pass the benefits onto the consumer in offering lower call charges. Virgin happens to use One2One's infrastructure which is the lowest capacity in the United Kingdom but in Bradford I get excellent call quality and can't complain about the coverage at all! One2One is on the 1800MHz band so you get a decent sound quality and also uses EFR - a technology which gives you the same call quality as a home phone but I have this switched off to conserve my battery life. My number transfer from Vodafone was relatively painless AND I got an extra £20 off my Nokia 3310 for buying a £20 call voucher, plus the service pack and a tenners worth of calling credit thrown in! Not bad at all! Whether you pay monthly or pay as you go, Virgin offers a simple to understand call tarriff with no line rental (if you pay monthly you have to undergo a credit check). Calls are charged at 15ppm for the first five minutes which is relatively expensive but after that your calls are charged at just 5ppm. This goes for any time of the day and if you look at Vodafones peak call charges at 35ppm thats pretty cheap! Those call charges are to other Virgin customers and landline phones, calls to mobiles are charged at 35ppm at all times and calls to 0845 or 0345 numbers are 10ppm at all times. 0800 numbers used to be free but now I **think** they are charged at 10ppm or the standard call rate. They also allow calls to charities absolutely free which I think is a brilliant feature. Voicemail is also free which I use a lot as my phone is often off or in use so thats a feature I use regularly - instead of having to pay by the minute I can take my time and get it right! I do have one gripe however, you can use t
heir recorded customer service (789 from your handset) for free but if you want to speak to a member of staff they will charge you 10p - even if its their fault you have to speak to them! A way to get round this is to email them instead on firstname.lastname@example.org which is free, fast and human. They only take about 10 minutes to reply. Anyway, to sum it up, Virgin is a brilliant network with experienced staff, a decent, reasonably priced range of phones (which are unlocked so if you don't reallty want it on Virgin just but the phone, not the service pack and shove a SIM card of another network in), cheap call prices and a decent reception in most parts of the country and they'll even transfer your number from another network for nothing and let you use your old phone! Switch today and don't miss out on the Virgin revolution!