Newest Review: ... as i had not provided a telephone number to be transferred. I pointed out the order was for a new line so no transfer needed the answer ... more
AVOID THIS COMPANY. THEY ARE USELESS AND INCOMPETENT
Member Name: cgsevenoaks
Disadvantages: The company
They signed me up to the wrong package and took my email wrongly but they did not get my banking details wrong. I never received any communication from them other then the withdrawal of funds from my account. Then they had the cheek to contact me and offer me the package that I believed I was subscribed to. When I told them that as far as I was aware I was already subscribed to the package they disagreed. They have no proof of the first call and after many emails, phone calls and letters they have refused to backdate my account even though they did agree to backdate my account back in January. I have cancelled my direct debit and moved to a company who do answer my calls, letters and emails and of course now they are phoning me and sending threatening letters with legal action even though it is quite clear that they owe me money due to their incompetence. The time and effort that I have spent on this problem is nothing but very stressful. The customer service department (indian call centre) is totally rude, ignorant and incompetent and their language and the quality of the calls to their customer service department is totally unacceptable.
Summary: AVOID UNLESS YOU LOVE STRESS AND IGNORANCE I GIVE THIS COMPANY MINUS 25 STARS
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