Newest Review: ... as i had not provided a telephone number to be transferred. I pointed out the order was for a new line so no transfer needed the answer ... more
Primus take incompetence to a new level
Author Name: Chris ~Unsworth
Disadvantages: poor service, incompetent company
I needed a new telephone line and broadband service and Primus looked attractive. I signed up for their Primus saver. received an email saying i would receive account number etc shortly. One week later i received an email saying they could not process my order and asked to ring a number which i did. I was told they could not process the order as i had not provided a telephone number to be transferred. I pointed out the order was for a new line so no transfer needed the answer "oh so it is i will sort it out". numerous phone calls and emails ensued each time I called i was told I had to provide the number to be transferred each time I told them it was a new line each time they said they would sort it but never did. When emailing them i received an automated reply telling me an agent would contact me but nobody ever did. Finally after 4 weeks of calls and emails I cancelled the order over the phone with their customer service. 2 days later I got an email with an account number etc. i replied by email saying I had cancelled the reply was an automated email saying an agent would contact me.
this is by far the most incompetent company i have ever dealt with. they take incompetence to a new level. Customer service is non existent, they certainly have no idea as to what is going on do not seem to have access to what is really happening and have no way of making things happen.
following my cancellation i signed up on line with Plusnet within an hour i had an appointment date for the engineer and my new telephone number. 4 weeks with Primus achieved nothing.
my advice keep away from this company they are the worst i have ever dealt with
Summary: totally incompetent organisation