by af - written on 23/07/13
primes customer service is really rubbish. phone line is dodgy with lots of noise and distortion. really rubbish, no cooling off period after activation of service. Never ever trust cheap broadband had enough
by Roxana Izadi - written on 30/01/13
I wish now before I use this company I would do my homework. They are a very lousy company, have no customer service, and are rude people in the Philippines who do not speak enough english. Very very rude. They cancelled my service and took my money which I have not used toward my service. When I asked to talk to a manager they said "they do not have anybody who is in charge, once you cancel the service no refund no money to use" and they told me that is the way it is take it or leave it. If and if and I know it will happen in the future this company will go down, I would not be surprised. I have not seen any customer service like this. PLEASE READ THESE REVIEWS BEFORE USING THIS LOUSY TELECOMMUNICATION''''''''''''READ IT PLEASE! P.S. This company has 0 stars.
by Dolvaldo - written on 07/01/13
Lousy customer service - very hard to get hold of on the telephone. Oftern half an hour on hold. People are nice enough when you get hold of them, but havent resolved all problems.Take 2 weeks to reply to emails. Frequently get the billing wrong. Refer a friend £20 credit? Forget seeing that unless you call 6 times to remind them. Internet service has been reliable throughout however. But god help you if you ever have a problem.Currently writing reviews, whilst on hold...
by Chris ~Unsworth - written on 27/11/12
I needed a new telephone line and broadband service and Primus looked attractive. I signed up for their Primus saver. received an email saying i would receive account number etc shortly. One week later i received an email saying they could not process my order and asked to ring a number which i did. I was told they could not process the ... Read the complete review
by - written on 03/08/12
They dont provide a means other than phoning their customer service for checking usage limits. As soon as you go over they sting you. They promised to change my limit to 100GB, two months later they apply it but have stung me for £100's in the meantime by delaying the change. No sign of the money back yet. Awful customer service, shocking tactics and a lot of stressDon't sign up to them, they're just awful.
by Unsatisfied customer - written on 06/07/12
If you go over your broadband limit they will screw you over it. No one in their customer services department will help you, they will not put your charges on hold until you resolve the issue and when you speak to their credit department some unprofessional guy lies through his teeth saying that there is a website where you can check your broadband usage to avoid charges. I have escalated my complaint to the Ombudsman Services and hoping they will he able to help. If you happen to call them, the estimated time on the phone before you get serviced is 30 mins, no matter what time of day you call.
by disgruntled - written on 04/07/12
I followed a link through to this company from a price comparison site in December (5th December). There was an issue with transferring my number, as it was previously with Sky, so I responded to their email (as per their instructions) but had a strange feeling that nothing would come of it so followed it up with a ... Read the complete review
by Burker King - written on 12/05/12
Terrible company, Service is terrible so is there internet service, Disconnects so often I can barely do anything for an hour. Call centre is equally as bad. Pretty much on your own after you sign up. Cut some of my home lines while installing and refused to come fix it. Had to get it fixed ourselves and they didn't even apologize.
by - written on 23/09/11 (Somewhat useful, 82 readings)
i wished i had read the reviews of this company before i blindly followed a click through from a price comparison website thinking no dubious and fraudulent company could ever be listed on them . i signed up via phone and got incorrect sign up details via email so replied , it bounced , tried again via different email addresses 4 times , ... Read the complete review
by - written on 08/09/11
Avoid this service provider like a plague. Not only is their systems incompetent, communications with call centre nigh on impossible for intelligent conversation but also 'OpenReach' (BT) have a down on them as they are competition for their pensions. If you develop a line/exchange fault don't expect it to be fixed any time soon because it won't be fixed until the season changes. Do expect to make more than 20 telephone calls. do expect to wait 30 minutes plus waiting to speak to a call handler, do expect your emails to go astray and do expect to fobbed off each call.
by derek coster - written on 14/05/11
This company has raised incompetence to a new level. They have somehow managed to put a stop on my line and left me without a phone for reasons known only to themselves.Customer service is based in India and the poor drones know nothing and exist only to get you off the phone.Avoid this company like the plague...
by wiser woman - written on 05/05/11
I was with Primus then at the ending of my contract decided to shop around getting quotes, finding another supplier cheaper I change supplier. Later out of the blue I get a letter WELCOMING me to Primus together with a complete stranger's personal details, bank details, everything, then a few days later a bill for over £100 - no ... Read the complete review
by oscar b grace - written on 18/04/11
Primus are clammering to take over the market but sadly, are not able to offer a commensurate level of quality service that is displayed by the top 5. I have found their knowledge of services and ability to solve and answer queries to be way short of a POOR rating.As with anything these days, if it looks too good to b true simply down to the price tag, then it is probably not. In this case, Primus are not value for money and my monthly bills for minimal calls would always be more expensive than it was with the more expensive companies.There are much better alternatives on the market.
by - written on 30/03/11 (Somewhat useful, 79 readings)
They signed me up to the wrong package and took my email wrongly but they did not get my banking details wrong. I never received any communication from them other then the withdrawal of funds from my account. Then they had the cheek to contact me and offer me the package that I believed I was subscribed to. When I told them that as ... Read the complete review
by Dave - written on 14/02/11
I arranged over the phone to sign up to them and for a line to be installed in December. When I hadn't heard anything I called up again and they had no record of my account so I had to go through the whole process again. I re-arranged for a line to be installed, went through the payment process for line installation and then waited 6 ... Read the complete review
by Eddie - written on 12/10/10
I read reviews but up until now I never wrote them. I have had nothing but trouble with this company. They didnt install the day they promised, when I rang about it, they had no record of a date to install so I had to wait another 2 weeks with no phone line. The customer service is poor at best and when I spoke to a manager about leaving, he said there would be no more charges if I went elsewhere. Guess what, 2 weeks later I got a bill. I havn't paid it and I won't.
by Jerry W - written on 16/09/10
Primus Home Saver is extremely cheap, but you had better hope that nothing ever goes wrong.I paid for caller display, but it didn't display. My attempts to get them to address this problem failed utterly.. their call centre is laughably inept, no real communication was possible unless you speak Gujarati.
by Major James Leigh-Smith - written on 04/08/10
The worst company you could deal with. Don't expect to speak to an English person to sort out your many problems you'll encounter. All calls go to pigeon english speaking operatives thousands of miles away who will not be able to understand you. They will not return your calls or emails. You will not be allowed to speak to a manager. ... Read the complete review
by - written on 10/06/09 (Useful, 1057 readings)
I have to aadmit that I had never heard of Primus telecommunications until reading about it on Martin Lewis's site. I duly investigated and have been on Primus Saver 2 for a few years now. I am aware there have been some complaints about this company recently but I can only speak from my own experience and say I think they're ... Read the complete review
by - written on 27/05/09 (Useful, 3238 readings)
I am very surprised by the other comments about Planet Talk (Primus). I have been with them for a few years now and not had one problem. It is so easy to set up and they email you monthly billsm My most expensive bill since March 2007 was for £2.13, but the average amount I pay each month is about 30p. We make roughly 20-30 calls a ... Read the complete review
reviews about Primus Telecommunications