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      03.01.2003 17:01

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      • "NO appology or explanation!"

      Stay away - wasters - Advantages: NONE - Disadvantages: Paid and received nothing, No refund, NO appology or explanation!

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      15.09.2001 03:49
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      I have been with QUIP now for about 18 months. I first got them, not by choice, as such, it was part of Lineone?s 24/7 access package, where you had to spend at least £5 a month on national and international calls using the QUIP service, which you also signed up for. This was good for me, as I have a lot of friends in the States. I was also in Wales at the time, at college, and the house I lived in had a payphone installed, and the landlord charged a lot on this phone. (it was cheaper to ring my parents on my mobile than it was from this phone). This meant I could use this QUIP phone and ring my parents etc over this, making it much cheaper, and the landlord never knew. I also use it a lot for ringing the States as it is a lot cheaper than BT and obviously my mobile. So, what is QUIP? QUIP is run by EEscape Ltd, based in Milton Keynes. They offer cheap national and international calls by directing your phone calls via their network, using a little box you plug into your phone line. This reads the dialling code you enter and if it sees it is national or international it diverts it, if it is a local call, it lets it go via BT, or whoever your phone service is. You can use it on your standard land line, and you don't need to change phone numbers or phone companies. It even lets you ring from your mobile saving you money on calls from your mobile. So what do they charge? Well, the big advantage is cost with QUIP and that is really what your buying. For one, you don't pay line rental, which doesn't save you anything as you are still having to pay your phone company line rental, but at least it doesn't cost you more, by paying twice, like a lot of these services do. They claim 80% cheaper than BT on National and International calls. I don't know if that is exact, but I will give you an example of my phone bills, and you can see for yourself what it would and does cost: Taken fr
      om my last bill from them, there was 3 calls to the USA, Tennessee. 1st call, lasted 1hr 16min and cost me £2.28 2nd call lasted 1hr 5min and cost me £1.95 3rd call lasted 1hr 2min and cost me £1.85 so in total 3hrs 23 mins on the phone to the USA from the UK cost me £6.07. Compared with BT which would have cost about £41, and that's at weekends. The 3rd call was made during the day, and still only cost me £1.85, which with BT, using their flat rate during the day, would have cost £14.57. Its worth mentioning, especially if you have business contacts in the States, that during the day, that 3hr 23 minutes would have cost you nearly £48 with BT, as opposed to the £6 it cost with QUIP. Below is a list of charges, taken from QUIP, compared to BT rates: USA ? QUIP 3.5p/m - BT 23.5p/m Canada ? QUIP 6p/m - BT 23.5p/m Australia ? QUIP 5p/m - BT 49p/m Israel ? QUIP 9p/m - BT 79p/m That's just a few examples. Both are daytime rates. And include VAT, but not any discounts you may get with BT. As well was International calls, QUIP also are cheaper for national calls. QUIP charge 3.5p/m, BT charge 7.91p/m during the day, and at weekends and evenings QUIP charge 2p/m and BT 3.95p/m. That means, and this statistic always suprises people. I can ring, my Girlfriend in Tennessee from the UK, during the day, and it is cheaper to ring her, than it is to ring a friend in London, and during the day, its cheaper to ring her than it is to ring my next door Neighbour!!! That's some impressive savings I am sure you will agree. They also say they charge by the second, not by the minute. Well that's good, but not really a big thing, when compared to the overall picture. Calls to Mobile phones is also cheaper, 21p/m to Orange during the day, or 18p/m to BTCellnet, and 19p/m to Vodafone. Those are just some figures, if you want specifics then check out the pricing pag
      e at "http://www.quip.co.uk/prices/index.asp". Any problems with them? Well no. The good thing is, it is so simple, there isn't really anything to go wrong. The box is set up for your dialling code so it knows when it is local, or national calls, and simply just plug it in then plug your phone into it. If you have more than one phone in your house then it can be a pain, as you only have one box, and so if you want to use a different phone, you have to unplug the box and plug it in to the different phone. Problems can also arise I found, when using the internet via a modem. Don't plug your modem into the QUIP box. I found it messes it up and you cant connect sometimes. Since most ISP offer a 0800 number of a local 0845 number, then you don't need to use QUIP anyway. Sometimes you can't connect on international calls, or I have even had it where it was ringing, but the phone I was calling wasn't ringing. Usually though just hanging up and trying again gets you through. Customer service? Not to bad. I have never had to use them really, as it can all be done online. And the only time I have needed them is for changing my home address. This was a simple case of changing it online and then making a call via QUIP, this then makes all the changes etc needed and you don't need to speak to a person to do it. So this means customer service is good. If you want to speak to a person, then you can call them, but I don't know what it is like, as I have never done it. Anything else? The separate bill is nice, as it allows you to work out exactly what you have spent using QUIP, instead of having to filter through your BT bill and calculating it all up. I find it good, as the account is in my name, and the BT is not. So I can use QUIP and I pay for it, from my account, and the bill comes to me, not the BT account holder. It comes via email and you receive an itemised
      bill. Direct debit just takes the money from your account and you don't need to do anything. You can use the account anywhere. You don't have to be ringing from home to take advantage of the service. You can ring it from any mobile, land line, even abroad, although they do charge you 5p to use it abroad. This means, in a sense, it acts like a mobile phone. And it all adds to your bill not the persons phone you are using. This proves very useful, and also cheaper. Only bad thing is you need an account number and password to do it. Not so much a problem in itself, but it is a long account number and not easily remembered off the top of your head. You can also set a limit on the account. Meaning you can't over spend. For instance you can set it to only allow £25 a month on calls. This is great if you have kids, or a wife! (sorry hehe) as you cant run up a huge bill. when the limit is reached it tells you and you can ring up and extend it, or do it online. I have never reached my limit of £25, highest i ever got was £23 and that included 6 calls to the states over an hour long, and mobile calls. But it is a useful feature. Overall? Overall it is a great service, and saves me a huge amount of money, as you can see from the statistics above. Simple and effective, without any complicated numbers to put in when calling (unless calling outside your home phone). Simple billing, and you pay for what you see, and don't have all these hidden charges like you do with BT etc. Pay for the calls only, plus your VAT, which is included in the call charges anyway. Highly recommend it to business people who maybe call abroad a lot, or to people with friends or family outside the UK. It allowed me to be able to pick up the phone and talk to people in the States, just as easily as ringing up for a pizza, and actually cheaper!

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        13.09.2001 23:25
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        I've been a Quip customer for well over a year and have come to rely on them. Before I was with Quip, I was with BT, mindlessly calling my friends in the States and asking them to call me back. Thankfully, most of them were better off financially than me and also of good will so would do so. Still, I was paying 50p per minute just to make that first contact with them to tell them "Can you call me write back?" These one minute calls actually added up so I was paying about £5 per month. Not earth shattering stuff but certainly not worth the money for a split second of conversation. A colleague at work recommended Quip to me. She would always call her boyfriend in France, during work hours, and I would suspect that she was doing it on the sly. After a few months, she was still working there and wasn't told off by our director, so asked her about it. She told me that with Quip she could call from any phone at any time and it would be charged to her account. This was a revelation to me. So I signed up. Ever since, I have rarely gone over £3 per month and now can pay for my own calls, without asking anyone to call me back. The way it works is that you sign up online with your details (name, address, phone number, and credit or debit card number). They will give you a unique Quip account number and you choose a four digit password. Once your account is active, you can go into the 'members only section' by logging on with your account number and password. You can input all of the phone numbers that you may want to call long distance on (Your work number, home number, mobile number, etc). Then, when you want to actually make a call from one of those numbers, you pick up the phone, dial 1250 (if you are using a BT line) or another phone number (if you are not using a BT line). Then you'll type in your password and the int'l phone number that you want to call. They will connect you and that will be that.
        You can always check up on your account by going to the Quip.co.uk website and then logging on in the members only area. You can see all of the calls that you've made, and the prices. They will also send you an email once a month with your bill statement. Quip also takes account of what countries you call and will offer you special deals. Since I call the States a lot, they will email me with an alert that they are reducing the price of calls to the States over a particular week. They don't email me with every offer that they have- only the ones that pertain to my call patterns. This is very useful. If anyone is interested in giving them a try, they are currently also offering a 20 minute int'l call to anyone who joins for one penny.

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          21.06.2001 05:35
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          Once a OneTel customer (along with a few other service providers) it comes as a pleasent surprise to find a decent service provider. There is one main reason to use Quip! (for me in any case) and that is their offerings in terms of long distance calls. There are a few companies out there offering the option of cheap long distance calls (OneTel), and I chose Quip! above the rest for a few reasons. Firstly I could sign-up online which took all of ten minutes. Your obvious details are required, your name address, telephone and bank account details. Once you have done this it normally takes upto 24 hours to activate the account. For the security watchers out there, it is all secured with SSL so in theory there is little chance of your details being intercepted by third parties (in theory) Quip! billing is done entirely online. You can view your call list online in detail, every call, destination, duration and cost. There is also a search page so you can only show calls between certain periods, or to certain numbers or even above or below a specific amount. The search feature is clear and easy to use. You bill is available online at the click of a button. When your next Quip! bill is ready you receive an email and you go check your bill and print it off if your require. Online services also include updating you personal details, contact telephone etc. All good for those on the move a lot. There online features are great and of course it is saving all Quip! users in the long term. We all know how companies like to charge a fee for sending out bills etc....they like to call it Administration I beleive. And for those of you who like to speak to someone in customer services, they are available on the end of the phone at any time. You access the service with a four digit number on your phone. Then you are prompted to key your pin number followed by the number your are calling. Really ve
          ry easy. Another good feature is this. What if you want to use your Quip! account from another phone and still receive discounted calls? Most of the other providers only allow you to use the service from a authorised phone using CLI (Caller Line Identification). If you goto the Quip! site you can input a set of other telephone number with which you want to use your Quip! account. When you call from one of these numbers you only have to input your PIN number. What if you want to call from a phone which you have not put on your list? Well fine, dial the four digit number and you get the Quip! network. The only difference is that you have to key in your account number as well as your PIN number which is no real pain. I am really only interested in the Internation phone rates, but you can call UK landline and mobile numbers too, with comparitave savings with BT and/or NTL as well as other service providers. The line quality is also very good. THe destination I call the most is the US, and there is no audible difference between that and a local call. OneTel users may or may not be a victim of you current call being cut off and you are suddenly listening to someone elses conversation. Unfortunately you can't join in. I do have one warning though. OneTel have the facility to use the Quip network from abroad. A good facility yes, but the cost is very high. Be aware there are extra charges which I was not aware of the first time I used it. And it resulted in a 10 minute conversation from the US to the UK being £15. I was not happy! That is really a minor detail and most users will be interested in the offerings from the UK to abroad. Australia 5p Canada 6p France 7p Germany 7p Hong Kong 9p New Zealand 5p USA 3.5p No subscription charges, all you pay for is your calls. The service on the whole is very good, competetivly cheap and easy to use.
          Would recommend it to anyone interested in calling abroad, or even nationally, may still save you a few pounds.

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            18.04.2001 20:19

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            When I called my sister in the US and had BT, I used to beg her to call me back because my phone bill would be so enormous. For one minute, I would be paying something like 60p and it added up. Finally, after taking a recommendation from a friend and overcoming sheer laziness, I signed up with Quip.co.uk and have since saved a lot of money. It is very easy to use- just a matter of dialling 4 digits to connect to the Quip network. It is also convenient since you can use it anywhere- from any phone- BT or non-BT both, mobiles, phone boxes, office phones, etc. To access Quip from a mobile phone, you only need to dial an 0845 number so it no longer costs you money to connect. They also have a great offer so the first call you make after you sign up is only 1p and you can talk for 20 minutes internationally. All in all, Quip has been convenience, easy connection and excellent savings. And I no longer have to ask my sister to call me back, which she really likes...

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            05.04.2001 21:16
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            Like many earlier writers, it was the 'free internet' offer on LineOne that attracted me to QUIP. I checked the prices and found that I would apparently save a bundle AND get free access ... whoopee!! Since my wife is foreign, 75%+ of my call charges are IDD and of the rest, most are National rather than local .... better and better. Then the truth hit, if you wanted the 'free' internet, the tariff was significantly higher than the 'standard' QUIP tariff……. But hey, you don’t get owt for nowt! Then the free internet was cancelled and the diverter box ‘disappeared’..... but I still thought it looked good. After all, it’s SO much cheaper than BT and at any time of day too! BUT, how often would we forget to dial the ‘special’ prefix? How much hassle would it be to pay twice for the phone? So I held off. In December, OFTEL announced that ‘Carrier Preselect’ was available …. You can tell BT “I want all my IDD calls routed through this company” and, hey presto!, no need for a silly number or a diverter. Time to check again ……. Well, my last BT bill was over £140 and £80 were International calls. I pulled all the call details off the BT site, downloaded them to a spreadsheet and calculated the QUIP charge against the charge for BT Together, with friends and family discount. The difference? Quip would have cost £1.50 MORE!! OK, QUIP would allow peak time calls at the same rate and calls to numbers other than the 5 F&F numbers would be cheaper .... but all in all the difference is negligible and you have to play about with silly access numbers etc. It underlines the fact that as with all ‘niche’ suppliers, you need to check the claimed savings against your own pattern of use, not some ‘average’ user. QUIP? - Not worth the hassle, for me.

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            12.02.2001 03:55
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            The main selling point of Quip used to be that you could get completely free internet access from line-one. But since the ISP went under, there has been no point in buying it except cheaper calls, which many other companies offer anyway, without a minimum call amount per month. Even if you were to save money, it would have to be worth the connection and tariff fess if it were to be worth it. Since Line one pulled the plug, Quip is just another name of one of those companies you ignore.

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            10.02.2001 03:38
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            As with many others, I first started using the service as a result of free internet calls with LineOne and wasn't impressed - connection was impossible during free internet times and consequently I never actually used it for calls. But since I was paying £5 a month, it seemed silly not to use the calls I was essentially paying for, so started just using it for mobile calls - mostly when calling from my own mobile. By registering your mobile number on the list of numbers your account is registered to use, you can dial into quip using a freephone number (0808 152 1258). It's not something they publicise, since it prob costs them more than if you call from a land line, but it works. You can then enter the number you want to call, followed by hash. This is an awkward process when you first start using the service (I always use the options menu to send DTMF) but you get used to it. So long as you don't forget that you;re using quip and press dial - ie, making a call using your mobile operator. Calls (certainly to other mobile operators) are much cheaper than you would otherwise pay (eg Cellnet 18p weekdays, 3p at weekends; Vodafone from 7p). It's also good if you're on a tarriff that's expensive during the day - land line calls are 4p a minute at all times (as opposed to, for example, 40p on Orange everyday 50). Customer service is poor, and not helped by the fact that you can't talk to them - you cna only email, which makes complicated questions a pain. The web site to look at calls is good, with a wide range of reporting options - for example, you can view calls made between any two dates, or a certain price, or calls made to any number or code. They email you a monthy statement in the form of an html attachment which is clear and easy to read. --------------- Update 20/3/01: --------------- If you do decide to sign up, they'll also give you £5 of free call
            s to refer other members- you just need to quote the other person's reference number (for example, mine's 1186072968). I wouldn't normally care about this kind of thing, but since the service is worth getting - and it costs nothing to sign up - it's worth knowing. Also, when I checked the web site this morning, they seem to have set up a freephone number for help with registration. So maybe they have addressed the poor customer service problem. I'll find out next time I need to speak to someone...

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              10.02.2001 00:58
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              Needing to make daily transatlantic calls, I needed a cheap, reliable alternative to BT's excessive call charges. After a spell with Prestophone, Quip came to the rescue. A very reasonable 3.5 pence per minute call charge to the US, 24 hours a day was still a saving of 0.5p over Prestophone (now Telco Supersaver) and with no need to pre-pay. Quip operates an internet based account system, so you can check your current statement at any time. The web site is reasonably well designed, although the colour scheme is a little on the loud side for my tastes! The site has definately imporved since I first wrote this op for DooYoo - back then it was quite difficult to find their pricing structure anywhere on the site - it was there but you really had to go digging. Now its avaialble from one of the links on the left hand side of the page. They often pop-up with limited time special offers such as a 20 minute international call to any destination for 1p. If you a memeber of the ipoints scheme and yet to sign up to Quip, do so from the ipoints site and you will earn a nice little bonus. The service seems reasonably reliable although quite a major ache for me is that about 30% of the calls I make have to be re-attempted when after dialing the number nothing happens! The only other major nag about Quip! (and this is a sign of it?s part ownership by BT) is the fact that they do not provide a freephone access number for mobile phone users, and if it was not for this I would give it 5 stars! However an all-round good package!

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                11.12.2000 00:47
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                I first signed up to Quip when they teamed up with Lineone to offer unmetered internet access. On the whole, I find them quite good, although they do seem to be rather inept on the administrative side of things. The people who benefit the most from this kind of telephone service are those who make a lot of phone calls abroad, or those who make a lot of national calls during the day. I've been able to save a lot of money by ringing my relatives in France using my Quip account, as their rate of 7p per minute is a lot cheaper than BT's rate of 20-30p. The service is very simple to use. You simply sign up, either on Quip's website or by phone, and are given an account number which is keyed to your phone line. Then, to make a call, you simply dial 1250, followed by your PIN. It's as simple as that. You make your phone call, and it is charged to your Quip account, which in turn gets paid via your credit/debit account each month. You can check your account balance at any time on Quip's website, which is also very useful. Sounds great, doesn't it? Unfortunately, Quip sometimes seem to have some trouble with the concept of only taking payment once a month, and have, in the past, taken payment twice from my credit card. They paid it back, of course, but it doesn't really leave a very good impression. But all in all, I have to recommend this service as it can save you an awful lot of money, and is very easy to use. Give it a try - it won't cost anything if you change your mind.

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                  03.12.2000 22:33
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                  I started using quip while they still had free Internet access line one promotion and I really haven't got much to complain about them. I am using ntl as a telephone company and one day I got fed up with their customer service and decided to lower my phone bills to a bare minimum.It's not an easy task when you make lots of international phone calls each one with duration of at least 15 minutes. I started buying international calling cards - you know the ones - you dial one number, then you dial a very very long pin then you dial your number. But the phone bill dropped from £70 to £10 And then I heard about quip. It's quick and easy - you install their kit by plugging it in into the telephone socket and you can call away not being bothered by dialing any numbers whatsoever. The local calls are not going through the kit only the ones that have got 0 in the front are charged to your quip account. Of course you can bypass the system if you prefer to be charged on your normal phone bill you just dial #. The call charges with quip are slightly more expensive then the ones on calling cards but you save so much time and nerves (just try to mistype pin or the phone number while using calling card and you have to start all other again). You can also use quip from any other phone. If you register the phone number on the web site you just need to dial your easy 4 digit pin. If the phone number is not registered (for example you calling from the phonebox) you need to put your account number and then pin - still useful if you forgot your change. You get an itemised call statement every month to your mailbox and the payment is taken by direct debit. There are two disadvantages of the service: One of them is the customer service division. You can contact customer service by emailing them from the web site and they respond quite quickly but I would so much preferred to contact them through the phone so this might be something
                  for them to improve in the future. Secondly - it happened to me around 4 times I had some connection problems that resolved themselves after hour or two but sometimes you need to call this very minute. All and all I am happy with the service and if the standard doesn't drop I am not going to change it in a near future.

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                    03.12.2000 15:52
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                    My initial contact with Quip was through its association with Lineone's unlimited internet access deal. When this came to an end as financially unsustainable - I retained my use of Quip for some telephone calls as their rates are very competitative and SOME beat those of One.tel (who generally seem to be the cheapest). Weekend national calls with Quip are just 2p per minute as opposed to 2.5p with One.tel and some international rates are considerably cheaper. Billing is monthly by email and charged directly to your nominated credit/debit card. Their web site allows you to view and sort your calls according to day, time, amount spent, etc. which can be a useful feature.

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                    22.09.2000 18:02
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                    I've heard a lot about Quip but their latest offer of a 30 min int'l call for 1p inspired me to join. Signing up online was easy and straight forward and the offer of 1p for a call was for the first call that you make using their service. I have made a few calls so far (I have a lot of family still back in Australia) and have found that the line is clear without the echo that I have experienced when I've used Alpha Telecom. The Call Reporter allows you to monitor the calls you make online which is a good way to save money and keep tabs on your bill.

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                    08.09.2000 14:16
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                    I joined Quip in April and have had nothing but grief since then. I make quite a lot of calls to family and friends in Sweden and from day 1 they've been charging all my calls to landlines as calls to mobile phones (which conveniently carry 3 times the charge of a call to a landline). When I first started complaining I was told that I was wrong, that I was indeed making phone calls to mobile phones and that I should be more careful. I actually had to point out to them that it only took a child to look in a BT phone book to see where the STD codes went and that my family had had the numbers in question for 30 years. Since then, every time I've received a statement for Quip I've had to complain and I've got some kind of a refund credited to my account (so that I can make more calls for it). They refuse to provide me with a breakdown of how they've calculated the refunds and on a whole I have no idea of how much I've been charged for my calls, but it's a whole lot more than then 6 p a minute that they promised me. I urge everybody to stay away from Quip, they're not reliable, their customer service is incredibly bad (I'm still waiting for a reply to an email I sent two weeks ago and then again one week ago about closing my account) and they're incredibly rude. One also wonders how many more people have been ripped off since they still haven't changed the charging for phone calls to Swedish landlines even though it's been 5 months since I first pointed it out to them.

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                      31.08.2000 02:07
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                      I am a great fan of OneTel (see my review) but Quip have taken over from them on some calls. Basically, Quip (which is mysteriously part-owned by BT)make a minimum charge of 5p but thereafter charge in seconds (like BT do). The advantage here is when you are making the more expensive calls such as Kuwait at 36p a minute, the same charge as OneTel. I reckon that, on average, I save about 20p per call to Kuwait. A fax lasting 35 seconds, say, is charged at 21p compared with OneTel's 36p because they only charge in 1 minute increments. (BT would charge about 61p). A call lasting 1 minute and 1 second costs 72p by OneTel, but only (only!!) 37p by Quip. I reckon this is worth about a tenner a month to me. Like OneTel, monthly bills are send as email attachments and debits made to my credit card. Again, like OneTel, you prefix your calls with a special access number (in this case 1250) but here there is a major difference. A delightful Scots voice says "Welcome to Quip" and then asks you to dial the number followed by a hash. It is quite the nicest welcome you could possibly imagine, Quip are to be congratulated. On my quick dial buttons, I put a double pause between the 1250 and the number I'm calling just to hear this lovely young lady's voice! You can bypass it if you in a hurry by just pressing on and dialing - but don't forget the hash. If you do, there is a long pause before the system decides you've finished and the same voice says. "Please wait while we try to connect you" Oh! Bliss!!

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