I joined RedHotAnt back in May 2000. After having to wait 2 months for the service to come live, on the day it was launched they were still installing phone lines which should have been put in weeks ago. So I waited until the service was active which was a day or two. After waiting all that time, I was able to get online with RedHotAnt and I though the service was great, I though I couldn't get better than this. They offered free dial-up 24 hours a day, web hosting, pop3 / smtp email, games servers, free redhotant domains with free webspace. Just what I wanted :) Anyway,... A few weeks down the line I started getting engaded tones when trying to connect. I could live with this at the time. A few more weeks past a the engaded tone got worse. I remember setting up my dialup connection to retry up to 99 time before giving up. I was very shocked when i saw that the computer had tried 99 times and completely failed to connect. Acording to redhotant, they were getting new phone line installed by BT soon. I could not get onto the internet at all with redhotant. RedHotAny didn't have any phone line put in because the service was still bad after a few more months. I decided that a refund was the answer. I requestion a refund form them, filled it in and sent it back. I received a reply from them in the post to say that because I have been online with RedHoAnt for 6 hour and 42 minutes, they wouldn't refund my £70 I thought that stunk and set trading standards on them. I am really glad to see trading standards took their machines off them and shut them dowm for good :) Not only did RedHotAnt get shut down, all their sistem companies got the close too. BUT STILL NO REFUND :( GRRR :(
I was deeply saddened by the suspension of Red Hot Ants services. I had been a user since its inception and had experienced very few problems. The cost was acceptable and the support was first class. They were constantly trying to increase their capacity and I was surprised when they went down. I hope we see them make a comeback and if they do I will update my opinion here. If you were considering using them as your ISP then I would advise that you check back here often as if they become available again I will at the front of the queue.
~~~~~~~ ## UPDATE 24 Jan 01 ## This is hot off the press and might get you some cash back !!! On ZD net appears the following and I quote : Failed Internet service provider RedHotAnt has said it will provide refunds to as many of its subscribers as possible, many of whom paid £120 only days before the company shut down its service. The ISP has been the target of more than the usual acrimony following its demise. Kent County Council Trading Standards officials last week raided the company's offices after taking more than 80 complaints from consumers, in an attempt to determine RedHotAnt's financial status. The group shut down its unmetered service last Tuesday after its funds ran dry, and at the time claimed it couldn't afford to offer refunds. Since then it has begun accepting applications for refunds from customers who signed up during December or later, but is making no guarantees. If the ISP does refund subscription fees, it could set a precedent for other companies in a similar situation. A number of ISPs began offering flatrate services last year in expectation that a flatrate, wholesale package would soon be on offer from British Telecommunications (quote: BT), but in the meantime were forced to pay per-minute wholesale fees. FRIACO failed to materialise as quickly as ISPs expected, and the companies were also starved of new investment by souring investor sentiment towards the Internet sector, leading to the demise of companies such as Breathe.com and IG Click. However, none have so far offered refunds. RedHotAnt customer refund applications can be sent to firstname.lastname@example.org." It would still appear, that BT has a He** of a lot to answer for ! auldmac ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Original Op : RedHotAnt - Suspension of UN-metered service In what everyone thought was a hoax email,yesterday, it now appears that it is in fac
t genuine! A copy of the email now appears on the front page of the RedHotAnt web site. The salient keywords are included in the following excerpt: “ Under the circumstances our existing telecom provider has given notice that the free phone telephone numbers on which RedHotAnt operates will be withdrawn as of 16th January 2001. “ ( Today ) Regrettably, voice based technical support is no longer available and RedHotAnt is not in a financial position to consider the question of refunds or compensation. Meanwhile, the resources no longer exist for the company to enter into one to one correspondence with individual customers. It appears that they may be well on their way to bankruptcy, so requesting a refund will more than likely fall on deaf ears. The only alternative is to contact your credit card company and local Trading Standards office for advice. Goodbye - RedHotAnt RIP thanx to BT ! auldmac
Redhotant are offering a brilliant free ISP. I signed up about a year ago for £50. I have probably had about £1000 worth of calls out of it. At first the service was a bit slow and dialup took a while as it was often engaged. Late last year they installed another line and changed the dial up numbers and now the service is a lot faster. Unfortunately the site has stopped accepting signups and people who have accounts can no longer renew them. So when your account has run out that is it.
I heard of RedHotAnt on the local radio station and checked out their website. What I saw there was very impressive. An annual flat fee for unmetered internet access. Excellent! I paid £60 and off I went. At least I would have liked to have used it. The chances of connection are around 75% before 6pm in the week and 10% in the evenings and at weekends. If you do get on, to be fair, the connection speed is very good. But I would prefer a guaranteed slower connection than a random faster one. Customer support is very poor also. They recently changed their DNS settings so I couldn't surf anymore, and neglected to tell me about it. Kind. I won't be renewing this year.
Having had a few connection problems recently, I decided to look at the Redhotant website. Very bad news. Redhotant is not going to accept any renewals for subscribtions. Being completely mistified by this, I gave them a ring, and they confirmed my suspicions. This leaves me wihtout an ISP later this year and I don't know where to go. Any ideas? Having paid only £30 for the year, you can imagine my disappointment. I simply cannot afford £10 a month etc on other services, plus that usually only covers evenings and weekends. Help!
This internet service provider should really get its act together. Admittedly, the service is excellent value for money... if it worked more frequently What I get from this ISP are engaged dial tones, busy tones, and they said that my username and password were invalid. This service is an "on and off" type one, and is really unreliable if you need to go online immediately. When it does work, you won't be disappointed, but the odds of it working is around a half. It really is quite disappointing, but seeing that you don't have to pay much for it anyway, it's worth looking at. The service itself is quite good and you get 5 different e-mail addresses. There is also access to usenet but it is restricted. The restriction only blocks out binary groups and other, sensitive groups.
Having endured the horrendous early days of redhotant when logging on was a long and arduous process, if not impossible, I have been very impressed recently with the level of service. Gone are the days where at least thirty minutes had to be set aside to have any chance of being connected, and in its place an efficient, fast service. At last the company had delivered the service it had promised, rewarding all of its loyal customers who had stuck with it through the difficult beginnings, or so it seemed for a little while. I was stunned when browsing the redhotant web site to be informed that no new customers were being accepted for next year and existing customers would not be allowed to resubscribe. No emails to contact existing customers to explain, just this paragraph at the top of the web page. I emailed redhotant and eventually their notoriously slow customer service department replied claiming that no more subscriptions were being accepted to ensure that customers received the optimum service, a very sensible and responsible policy. The problem I have with this policy is that when I subscribed to redhotant I paid a one of joining fee of £20, which it was explained was applicable for the first year, but thereafter customers wishing to continue with redhotant would only pay for the service. I am really disappointed in redhotant, whether they have purposely decided that they can make a greater profit by only signing up new members for their joining fee, or if it is coincidental is debatable, but for all the existing customers who endured the first few months with an ISP that did not deliver the service it promised, this policy is a insult and reprehensible. I fully accept that the initial sum of £30 was untenable and with redhotant at last now delivering a quality service, I believe that most of its existing customer would have paid the extra amount of money, about £100, for another years service. The practical implications are irritating like
having to change my email, currently with redhotant and find another ISP, but I feel betrayed and let down by redhotant and would advise anybody against subscribing to a ISP who treats their customers with such a blatant disregard. Update ============================================ I derive no pleasure from the announcement that Redhotant has ceased trading and sympathize with those customers who have joined recently and parted with £100+. However this does not change the fact that in their brief existence their level of service was awful and their customer care dreadful. For some redhotant are viewed as pioneers, trying to give affordable internet access to all, but I am afraid that I cant concur with that. To me they were a greedy company who tried to make a fast buck out technology sector and were in the end proved to be incompetent.
freeserve unlimited? more like unlimited trying to get connected. This has to be the worst isp in the country i have not had one day since receiving their service that i have been able to connect within the first 30 minutes and have had three days earlier in november when the service would not connect at all. On the good days when it would finally connect the service would disconnect at least three times in the first fifteen minutes, freeserve unlimited surfing more like unlimited attemps to connect. All I can say is I'm i now have a reliable service from aol flatrate.
I used to be of the opinion that the Red Hot Ant service was awful would have advised all readers not to touch their service. Well in fairness they have now sorted out my problem, it did take 18 weeks to give me a valid password, and I have been very impressed with the service ever since I got my valid password. While 18 weeks is obviously an unacceptable delay the amount of money I have saved with the free surfing more than makes up for it. The initial problems know appear to be teething problems and no doubt it will be more congested when the next batch of users get added. But for the 6 months I have been able to use the service i has been nothing short of excellent. I would now recommend this service. ============================================= Update Redhotant have announced that they are no longer accepting new subscriptions. I thought that this was great news, as the system would not get congested by additional users. However, they have also announced that they will not be accepting renewals. There is no reason given as to the winding up of the service. I have emailed the Company but as usual all emails are ignored. This makes me question the one off joining fee that was paid. There seems to be no middle ground with Redhotant. They are either excellent or completely useless. With their customer service certainly falling into the latter category. ============================================= Update 17/01/01 As some people will be aware Redhotant have ceased their unmetered call service. Some members were emailed and given 24 hours notice. They didn't bother telling me and I don't know how many others. A friend forwarded a copy of the email and I assumed it was a hoax because if it were genuine surely they would have had the decency to email all of their customers? I checked the website and it continued to say that new no subscriptions or renewals would be accept
ed. Apart from that it was service as usual. Unbelievably I still had faith in the most inept Customer Service I have ever had the misfortune to stumble across. When I could not get connected at 6.00 to 7.15 on 17 January I began to fear the worst. I have had my account with Redhotant since April 2000 so it only had about 3 months to go. I paid £50 to them and although it took them 18 weeks to set up my account correctly I still fell that I saved a fair amount of money in the time I used them. However, I feel for those people who signed up in December at a cost of £120 and now have nothing. I have heard and I can only assume it is true that Redhotant were only accepting new subscriptions by cheque in the latter days. This would be very worrying as the inferred reason is that it is a lot easier to get a refund through a credit card than a personal cheque. I must stress that I have only heard about this and I do not know if it is true but if it is I hope suitable action is taken against those concerned. I normally feel for a business, which has just gone bust, but in this case if these rumours are true then it is beneath contempt. Unbelievably, they have the audacity to offer a pay as you surf package "in the interest of our current users". So having just lost up to £120 you can give them more money for a service which is worse than you can get for a cheaper price elsewhere. Oh, they add an apology in the last line as if it was an after thought. I suppose the one lesson from this if it looks to good to be true then it usually is. I have now signed up with BT for the £10 per month off peak package. At least I know they will be here next year (or as certain as you can be these days). In addition as some of the people who have commented on this opinion have pointed out if the service is poor you only pay for one month and are not committed to a year.
I have been with RedHotAnt since May and though there were problems logging on in the first few month things are now brilliant. Even if it did take me ten minutes or so to log on then it was worth it when I considered the cost was zero. Now I connect first or second attempt-no fuss. The home page has some useful links catering for business with the stock market or education, news, sport, kids, weather, entertainment and travel. I can't tell you much about the help support facility because I have never needed to use it which I think speaks volumes for the reliability and ease of use. I have several ISPs or should I say had. This week I deleted all of them apart from legend and RedHotAnt and it goes without saying that the next to go will be legend. RedHotAnt delivers all it promised me when I subscribed. In a word BRILLIANT Since I wrote this opinion (which at the time was genuine and true) I have NOT been able to log on to RedHotAnt once. I have tried countless times to no avail, the dial tone is there and I can get their home page but that is about as far as it goes. I WAS WRONG, REDHOTANT HAS LET ME DOWN. Now I don't even try, I ignore it and use another ISP RHA doesn't exist any more as far as I am concerned. Sorry about my first opinion but at the time it was honest.
I have been a user of redhotant.co.uk for quite a long time now, and I have to say that I have a very mixed reaction to it. I was referred to the site by a teacher of mine at school, he told me that he was using the service and that he had found it much better than the BT Free option, and that he had 24/7 Internet Access, which I think we must all agree is a good thing, especially when that damn phone bill comes in. So I went and checked out the site, and I thought it looked promising, so I got my Dad to look over it with me, as he is the one who pays the phone bill :) and we both agreed that it was worth signing up to. So we did. We recieved an e-mail which helped us to set up the ISP on our computers, as my Dad has a different PC to me. And within a few hours we were ready to set up to free unmetered access to the world wide web. Sounds a bit easy doesn't it? Well it was, why is it that all these things work in theory but in practice come crashing down all around us, well when we dialed up instead of getting a lovely modem noise we got an engaged tone. Not Good! But we stuck to it for a few days, realising that it may not kick into action right away, so a few days passed and we soon began to find a pattern. In the morning or very very late evening there was no problem connecting, but then in the afternoon, at any time you were stuffed to be able to try and connect, it would take about 100 connection attempts till you finally managed to get online. Not worth it. But I stayed with it, why did I do this? Well the thing was that it was hard to connect, but once connected it was as smooth as a babies bottom, yes really that smoothe. The ISP had a 3 hour time out, meaning I could stay online for three hours before it cut me off, playing against BT Free's 2 hour cut off. This was great for downloads, meaning I could get virtually whatever I wanted. Due to the fact that redhotant was
playing silly begger with me in the late afternoon/evening, just when people begin to come online and the net just gets interesting I decided not to get rid of BTFree, and that is a decision I still stick to about a year later. This meant that in the morning and early afternoon that I could come online for free, and in the evening I could also come on free as well. And this is what I stuck to for months. But then redhotant began to get there act together, having promised a better server to online at some point they finally delivered, this meant that I could now connect virtually all the time, but there were still often problems at peak times. Once more I sat this out, still with BTFree on the go, untill a few weeks ago when the number stopped working, I tried it and I tried it but it just was not working, so after a few days I went online and on to the redhotant web site and the foo's had gone and changed the number on me. Had they told me about it? No! I don't know if any other people had the same problem, if they did I would to know about it, as I have had to cut down the time on dooyoo immensley, note the lack of reviews being posted. "Important change to our Dial-up Numbers After extensive testing of the new 0808 dial up number and the continued connectivity and authentication problems on our existing 0808 dial up number, we are now advising all customers to change the number used to access the RedHotAnt network. The old number in question, 0808 1050003 is being replaced with the new number, 0808 1050010. We also have a secondary number that users may try, but please note this number is still in its final testing stage, although many of our users have reported it to be perfectly acceptable. The secondary dial up number is 0800 015 9969." Off the redhotant.co.uk web site. And that to me is just out of order, however with this new upgrade I may finally be able to close
down my BTFree account, saving another £10 a month off my bill, whohooo. ------------------------------------------- 20th Jan RedHotAnt have gone bust, and it is a great shame, as they had just got there act together, and now I have lost good money as I am paid for another 6 months and won't ever get it. I am going to copy the message off the site if I may. On Friday 19th January 2001 Kent County Council Trading Standards Officers came to our offices and removed various paperwork and computer systems. This was an attempt to ascertain if RedHotAnt had committed any offences since March 2000 in providing our recently suspended un-metered access products. We currently have a small team of people out in the US working on various projects in an attempt to reinstate the un-metered service and/or to provide refunds for as many users as possible. As you can see we have already started to accept refund applications for subscribers who joined in December 2000 and we are working to increase this time frame even further back into last year. Unfortunately, due to the authorities "rash" handling and lack of communication with us we have had to keep them informed every step of the way. There has been essential equipment removed and in turn some minor interruption with our support services via the VSA system. We are working to re-provide these services as soon as possible. We feel confident that the authorities will find that we have acted and will continue to act in a moral fashion towards our subscribers in either un-suspending the un-metered service or providing a refund package. It is most unfortunate that the primary reason behind our decision to suspend the service was due to our primary source of funding withdrawing their support. They did this as they strongly believed that BT would continue to delay the opening up of all of their switch locations and thus stopping the U
K wide role-out of the FRIACO service, even though Oftel have been instructing BT to do so for some 12-18 months now... We are all deeply saddened by this recent turn of events but will not be beaten by the establishment trying to crush a small player in the market trying to take on the "Big Boys". We are very grateful for all those messages of thanks and compliments we have received over the last few days since the suspension of the un-metered service. We also recognise, and apologise to all those users who have sent in dissatisfaction, abusive and negative messages, we will do our utmost to resolve this unpleasant situation as soon as possible, please bear with us. Kevin Wall Managing Director RedHotAnt - Suspension of un-metered service The recent fall out within the technology sector has meant that it has been impossible to secure the necessary funding to continue operating the RedHotAnt un-metered service. We have been in talks with a number of third parties, however no company has been interested in taking on the liabilities associated with RedHotAnt. If this situation changes details will be posted on the RedHotAnt website. Under the circumstances our existing telecom provider has given notice that the free phone telephone numbers on which RedHotAnt operates will be withdrawn as of 16th January 2001. In the interests of our current users it has been agreed that existing facilities such as e-mail and domain hosting etc. will continue to run utilising a standard 0845 local call rate number. In order to continue to access the internet without interruption users will need to change their existing dial up number to 0845 300 3410. Instructions of how to do so can be found on line at http://www.internet-support.net/redhotant Regrettably, voice based technical support is no longer available and if this situation changes, details will be posted on the RedHotAnt web
site, and on the automatic voice mail system. Meanwhile, the resources no longer exist for us to enter into one to one correspondance with individual customers. We appreciate that customers who have subscribed most recently may not have fully utilised our service. For this reason we are considering applications for refunds from these particular customers. Applications for refunds can be sent to email@example.com, and we are working with the assistance of Trading Standards to process these applications as soon as possible. Finally, we would like to apologise to those users who have not had the opportunity to make profitable use of the service. The Management That is not written by me, that is off the site, but now I want to ask, if anyone can recommend a really good 24/7 ISP please contact me.
Words can't describe just how appaling Red Hot Ant is, I can't belive this company has the cheek to call themselves an ISP! How do they provide the interent when I have to wait almost an hour to get connected. They have three dial up numbers and here are the problems with each of them: 1 - I can get logged on but not actually gain web access. 2 - This number is PERMANANTLY engaged. 3 - This number no longer exists and it didn't even work at the time. Ok so the calls may be free but I can't even get logged on to take advantage of this offer. I have e-mailed RHA numerous times tellign them my problems and they don't even bother replying. I can get logged on to other ISP's with no bother and form what I've heard there are other users who have experienced similar problems. All I can say is DON'T EVEN CONSIDER SUBSCRIBING TO RED HOT ANT!! Its the biggest waste of money, time and patience ever. ***********YOU HAVE BEEN WARNED**************
After hearing about this from one of my mates, I decided to give this ISP a go. At first it sounded like a con, but now I KNOW it's worth it. Free internet, it is not, as you do pay an annual subscription fee, but for FREE phone calls, you can't really complain! With a limit to a 3hr continuous connection before automatic disconnection, or a 10min idle limit, this isn't really much of a problem. I have myself a 64k digital ISDN line attached to my machine, and with a 64kbps transfer rate I'm shocked! To start with, I wasn't very satisfied, as it usually took over 100 attempts to connect to the server, but due to their upgrade, I can get usually connected within 2-3 attempts! I don't really need to bore you with all of the techie stuff, but I will explain how this all works. You pay them a £30 subscription fee, plus £40 annually for the service. (I use direct-debit, as I don't have to worry about forgetting to pay!) You fill out the subscription online, receive the .inf file, restart your machine and you're away. Before anyone worries, this isn't an 0800 number, it's an 0808. I DID check with the operator first to see if it was free, as I wasn't sure, but now I spend most of my evenings online! We need more ISP's like this. Personally, if you spend a lot of time online, and you are fed up with phone charges, take this up. It's GREAT value for money!
I signed up for RedHotAnt about 5 months ago, I use the internet most days so when I saw the oportunity to pay a yearly fee (with no phone call charges) I couldn't believe it. Since joining the company the service has not been very good, they say you can surf all day and night for free, but you can only do this if you can connect. This is where all the problems are, they must have so many people that have joined up, it is very hard to get online. It takes me on average 20-60 attempts to connect every evening (I have now given up even trying on sunday nights). However when you do manage to connect you usually get a good connection speed and the connection is generally reliable. Anybody that wants to pay a yearly fee, but doesn't mind waiting for a long time to connect should join up with this company. I wouldn't recommend it until they resolve the connection problems.