I joined RedHotAnt back in May 2000. After having to wait 2 months for the service to come live, on the day it was launched they were still installing phone lines which should have been put in weeks ago. So I waited until the service was active which was a day or two.

After waiting all that time, I was able to get online with RedHotAnt and I though the service was great, I though I couldn't get better than this.

They offered free dial-up 24 hours a day, web hosting, pop3 / smtp email, games servers, free redhotant domains with free webspace. Just what I wanted :)

Anyway,... A few weeks down the line I started getting engaded tones when trying to connect. I could live with this at the time. A few more weeks past a the engaded tone got worse. I remember setting up my dialup connection to retry up to 99 time before giving up. I was very shocked when i saw that the computer had tried 99 times and completely failed to connect.

Acording to redhotant, they were getting new phone line installed by BT soon.

I could not get onto the internet at all with redhotant. RedHotAny didn't have any phone line put in because the service was still bad after a few more months.

I decided that a refund was the answer. I requestion a refund form them, filled it in and sent it back.

I received a reply from them in the post to say that because I have been online with RedHoAnt for 6 hour and 42 minutes, they wouldn't refund my £70

I thought that stunk and set trading standards on them. I am really glad to see trading standards took their machines off them and shut them dowm for good :) Not only did RedHotAnt get shut down, all their sistem companies got the close too. BUT STILL NO REFUND :( GRRR :(