Product Type: Sky in Telecommunications Services
Newest Review: ... the full advertised speed, It's not slowed down at peak times either, or speed limited once a certain threshold has been reached like... more
Sky Broadband - great offers but poor customer service if something goes wrong
Member Name: lauraar
Advantages: Nice customer service assistants.
Disadvantages: Nice customer service assistants but they have little power to sort out any problems.
I chose Sky Broadband because after much research it was the best offer around. I'd also had trouble with other companies in the past when things went wrong. Long story short...6 attempts later an account was opened at the right address and wasn't automatically cancelled by their systems because the existing line was been paid for by our landlords. We had no internet access for a month and there were some tears! I must have spoken to around 20 advisors, all of which were very nice but couldn't seem to do anything to override their computer systems. I was told to ask for compensation, they did eventually (3 months and several emails later) pay for my phone charges to call them but I got no other compensation. The service we have now is fine. I'd like to say I'll be moving companies when it comes to the end of my contract but I'd be too worried it would all go wrong again.
Summary: Great offers but poor customer service if something goes wrong