Product Type: Sky in Telecommunications Services
Newest Review: ... the full advertised speed, It's not slowed down at peak times either, or speed limited once a certain threshold has been reached like... more
Reach for the sky?
Member Name: wigglylittleworm
Advantages: fast internet, cheap
Disadvantages: fairly frequent internet drops
I have been a customer of Sky Broadband for several months now, although the review will be mainly about the Broadband I also subscribe to Sky TV and get my line rental and home phone from them too. I switched from BT because I felt that the £60 a month I was paying for all of my services was too high, I worked out SKY would cost around £40 a month plus call charges but I have ended up paying just as much. I switched through Quidco which gave me £125 cashback plus £100 of Marks and Spencers vouchers. The cashback was paid within a month and the vouchers were sent recorded delivery within the same timeframe. Some companies do not honour their deals through cashback sites so I was delighted by how quickly Sky paid.
The Internet component of my package costs just £7.50 a month for unlimited use. Like all other companies there is a fair usage clause to stop you downloading ridiculous amounts of content. My daughter downloads TV shows and the odd movie and I watch videos on YouTube and this has all come within the usage limits with no problems. It should be noted that when I researched the Sky internet prices for this review then it told me I would also need a Sky phone line which costs £14.50 per month which is the same as BT line rental costs.
Sky billing is via monthly direct debit. They take the correct amount of money out every month although they do vary the day a bit which annoys me. There are no paper statements but the E statements are easy to access and understand on the Sky website.
My internet speed is brilliant, my current speed is 100Mbps which is great. I have not noticed any slowing down of the service at any time even during busy times. I can access videos without any stuttering and downloads are completed quickly.
I have had a few problems with the reliability of both the internet and phone service from Sky with fairly frequent dropping of the internet service. The longest it has ever been off is 2 days but generally the problem is that the internet drops for shorter periods of time, sometimes frequently for a minute at a time but sometimes longer. This is severely annoying and enough to make me reconsider whether I will renew my service when my contract is up.
I like Sky customer service, they are based in the UK so there are no communication problems like there is with BTs Indian call centres. They are friendly and helpful, if the first line support team can't sort it out then they pass it on to the next team who get back to you within a day. I have also used Sky Facebook customer service when my phoneline went down but internet was working and they communicated with customer support but were not great at communicating with me about what was going on. The customer services and technical support numbers are free when calling from a Sky landline which is brilliant as I know some companies charge premium rates for tech support.
Overall I am happy with the speed of my internet and the price of £7.50 a month is excellent, if they could sort out the reliability of their connection then Sky would be perfect.
Summary: pretty good