We moved house last October and having looked around a little decided to go to Sky for their TV, phone (Sky Talk) and broadband package. Our experience with Sky in the past had been good and the package met all our needs at an excellent price. The Sky Talk unlimited package offers free calls anytime to UK landlines and to 20 overseas countries incl. Australia, France, Canada, US etc. (even Canadian and US mobiles), for £5 pm. And you don't have to change your BT line or number...great. Having already set up a BT account for the line rental (you used to have to do this), I called Sky to place my order. I explained our circumstances and what we ...  Read the complete review

A word of advice... STAY CLEAR! Having previously been with Virgin Media, I moved house and was unable to get the same service because of a lack of Fibre Obtic Cables. So, I went with Sky. I ordered Phone, TV and Broadband at the same time and paid for all the instillation charges up front. The TV was installed fine a week later and I was told that it would take 10 days for the phone to be installed and a further 7 to get the broadband working. So after 20 days, still no word about the phone line, i decided to give them a call (on their premium rate numbers) From here on in, I cannot tell you exactly what the problem was, the reason being that NO ONE at ...  Read the complete review

I have been with Sky for my TV and broadband now for a little over 2 year and following a huge mistake by BT in my billing (changing my billing style and requesting I pay 3 months worth upfront before acknowledging it was their error but I still had to do this as it was too much hassle to change the bill and so could not be done) decided to move my entire package over to Sky by moving my phone package (including line rental) to Sky Talk. I gave Sky a quick call and explained that I wanted to change over to their phone package and so explained the situation and was told it could take upto 14 days to be complete but that they would contact BT as soon as possible and ...  Read the complete review

I will write a more detailed report to follow. But can I say at the moment I am sat in my house after the phone line has been cut on two occassions, one due to third attempt at take over from current provider which failed, more recently when deciding to cancel order due to incompetance last week my line went dead as a doe doe and sky said nowt to do with them. My current provider are desperately trying to get me a new line set up and have told me they have proof that sky are responsible and are encouraging me to go to otello, ofcom etc. Thing is I have a fall detector due to epielpsy linked to alarm. It has now on two occassions been totally ...  Read the complete review

I moved into a new flat and ordered sky plus, sky talk and sky broadband - the customer services where excellent up until this point - once I had actually signed up things changed. the tv was set up within one week and i was promised that my phoneline would be active within 10 days and that my broadband would follow - three weeks later and several failed attempts at contacting 'existing business' customer services (very expensive on a pay as you go mobile due to absence of landline) and still no contact from sky. today I finally got through on a friend's landline. what a joke - sky have the most inefficient and badly organised customer services i have ever come ...  Read the complete review