sky customer services (Sky Talk)

Member Name: jakethemuss

Product:	Sky Talk
Date:	08/03/09 (200 review reads)
Rating:

Advantages: friendly well meaning staff

Disadvantages: completely useless

I moved into a new flat and ordered sky plus, sky talk and sky broadband - the customer services where excellent up until this point - once I had actually signed up things changed. the tv was set up within one week and i was promised that my phoneline would be active within 10 days and that my broadband would follow - three weeks later and several failed attempts at contacting 'existing business' customer services (very expensive on a pay as you go mobile due to absence of landline) and still no contact from sky. today I finally got through on a friend's landline. what a joke - sky have the most inefficient and badly organised customer services i have ever come across. after talking at length with four well meaning but completely useless customer services reps I finally got through to the lady in the department I needed only to get cut off near the end of the enquiry. after 2 further calls which ended in me being put through to an answering machine for a closed department that had nothing to do with my enquiry, I was put through to a young lad who told m that the department that i was asking for is closed on a weekend and that i should ring back tomorrow. when i told him that i had been at the end of an order with a lady from that department (whose name i had) only 30 minutes ago, he stated that it must have been someone posing as a member of that department......
do yourself a favour and go with virgin instead who are excellent (i would have but they do not cover my area)

Summary: absolutely hopeless