I've just switched to BT and getting double the speeds than what Supanet gave me...I kid you not! So, on that fact alone, Supanet will deliver slow speeds compared to BT, despite Supanet support adamantly stating for years there would be no difference in speed if I changed providers. ALSO, DON'T AGREE TO ANY OFFERS SUPANET WILL THROW YOUR WAY EITHER......THIS ONLY GIVES THEM THE OPPORTUNITY TO GET YOU SIGNED UP TO ANOTHER LONG TERM CONTRACT EACH AND EVERY TIME AND YOU'LL BE STUCK WITH THEM FOR YEARS.....SO AVOID ALL OFFERS OR DEALS! It's an absolute no brainer to avoid Supanet and it's taken me a few years (due to a contract) in recently realising they can't deliver the .  Read the complete review

I have been using Supanet webmail email not broadband or dialup, for some years now and have paid £10 per year for the privilage of the @supanet.com address. Had problems a few months ago with my account being accessed by some hacker and had loads of bother getting my password changed, had to phone up, speak to a technician and tell them what I wanted my password to be reset to, so someone elso knows my password!! Noticed the other day that they had restyled their webmail, had some difficulty accessing my mail at first, but now I can access my mail but have no contacts in my addresses folder. Anyone else had this problem? I have emailed them, but dont know when they'll get back to me.

Supanet Broadband Review - Easy to setup, pretty cheap and friendly support staff ! I have just recently got the confidence to try the internet and a family friend who works at supanet suggested i should try them as their service is cheap and easy to setup and no technical knowledge is needed. After about 20 minutes and plugging a few wires in I was ready to start my first internet search (looking for an old war buddy for an reuinon). I contacted their support service and actually found my grandson who talked me through how to search and look at various websites, he even advised me about not entering bank details if I was unsure about a site, It has been ...  Read the complete review

My family & I have several addresses with them, and put up with their little peccadillos over the years. The system constantly crashes - leaving us high & dry. Sometimes the system just throws a wobbly & you have to get someone to 're-set' your account before you can use it. They won't reply to email requests for help,,,, or if they do, they take days rather than hours to get back to you. Nowadays though, they have even stopped their Support email address & if you must contact 'em, you HAVE to call them via Profit sharing numbers. Over the course of yesterday & today, I have now been holding on for 4.5 hours - NO REPLY ! ...  Read the complete review

I put off changing my ISP for years because of the hastle Supanet give you when you try to leave. We decided to do it recently, but when I called for my MAC code, they refused to give it and tried to persuade me to take on a new contract. They told me I would have to cancel before I could receive my MAC, I did this and called them 1 week later when I hadn't received it, only to be told I hadn't cancelled. After providing them with the evidence that I had cancelled, they changed their tact and put a cease on my broadband line, this meant there was a period with no broad band connection before my new ISP was set up and indeed no need for a MAC.Do not give these Cowboys your money.