SupaNet

supanet no supa-sh**e i was with supanet for 6 years paying 25 a month,i thought it was great had no problems, the problem came when i came to ask for my mac code ha ha1! i asked for it,got a snotty reply and told no! i then informed ofcom who looked into it on my behalf and phoned them and low and behold the next day i went to log on and guess wat they cut me off! when i finaly got through on the phone they told me it was a problem with my computer,(rubbish) so at my expense i got a computer expert in and he checked over my system and told me it was not my computer, so for over a month i had no internet, after endless calls @ a £1 minute ...  Read the complete review

WRONGLY NAMED. I have used supanet since it came out. It didn't take long for me to seek another ISP. As I have some far reaching contacts out there I couldn't just stop it,,,, so it sits there as a 'stand-by' ! I am so surprised that it is still a shambles after all this time,,,,, but even more so at the lack of customer service. Every time that Supanet drops out,,,, they just leave you hanging. I've never seen a progress report or status on the state of play that some other ISP's put out. It also takes up to 4 days to get a reply to technical questions (if you get a reply at all). If you lose connection, you need help fast,,,, not after 3 or 4 days. If ...  Read the complete review

wait until your contract is up and you have to migrate to another ISP. Oh you are in for a fun time. After finding out that the 12 months was up I then found that I had to give a months notice...in writing!!!! And don't forget...pay yet another month's fee. Then when it did finish I tried to obtain a migration number from Supanet to give to AOL so a transfer on the line could easily take place. Would they give me a number? Would they heck. Then I had to wait ...oooohhh about 3 weeks for the line 'to become free'???? before AOL could do anything...several phone calls to BT and AOL later and finally the line became free...which then mean't that AOL could send me the ...  Read the complete review

I've been with Supanet for approx 20 months and up until the last couple of days have found their service to be ok. However, I've just bought an Apple Mac and have just tried to connect it and have failed. I've tried to contact their tech services, initially having to call their premium rate £1 a minute call line only to be told they do not support Macs. They gave me another number, which I tried, but was kept on a line twice for 20 minutes a time. I tried several other numbers and failed to get any help. I decided to cancel the service and move supplier, this took me 3 attempts to connect to the right service and then they charged me £50 to get a MAC code for the ...  Read the complete review

I've been using Supanet for nany years, originally dial-up, then broadband. I must say I've rarely had problems - but when I have, technical support is pretty poor. Recently, inexplicably I had problems sending (not receiving) emails, more and more often, their smtp server would not respond. When I sent a message to them, they didn't seem to understand the problem. I checked using Telnet that it was not responding, and checked a lot of others which were. On an impulse I changed the server address to mail.supanet.com (from the published smtp.supanet.com) and amazingly it all works again. Quite bewildering, but I'm happy again. So overall Supanet generally works ...  Read the complete review