SupaNet Tariffs

I have been using Supanet for about 3 or 4 years now and we have had some problems over that time but that is expected with any Internet Service Provider (ISP). I think it has got alot better over time. When we first signed up we had no problem connecting to their service and all was well but we did find it very slow although it did speed up after the first week or so and i just thought we must have joined during some major issues and all was sorted out. For the next few months we did have a problem where our internet was just randomly cutting off every so often (usually more then once every hour) so we were having to keep connecting again to the internet ...  Read the complete review

I bought a new pc just over a year ago, it was one of Tesco's special offers, the only draw back for me was it came all ready to use with its own ISP (interner service provider) Supanet. Until this point I had never heard of Supanet & the thought of using something other than my faithful Freeserve filled me with dread. Try as we might we couldn't get rid of Supanet, so it seemed I was stuck with it. I have to say I was very pleasantly suprised. The dial up was very quick, I could connect 9/10 & the monthly fee was only £13.49 for anytime use, unmetered. As an internet junkie my pc gets switched on first thing in the morning & switched off at ...  Read the complete review

i know what you mean i have 3 servers in my house and the line keeps droping but when i rang them up they ALWAYS pass the problem over to ether you camputer makers or to ring a defrent number. Some times when i rang them i could not under stand them ether becuse the line was crap or that they didnt speek good english! And some days the server was down which lost me money like i sead from the servers. AND! They have the cheek not to tell you about the bandwidth and charge you for it if you go over it! Over all realy they dont know what there unabout! i sead to my mum if you win the lotrey Can i have £2 millon to start my own internet pervider i rang them today and sead i ...  Read the complete review

I have had nothing but trouble since I stated with Supanet. I run a busy quizroom and we have a 24/7 quiz bot so it is important to me to have continous connection as every time I disconnect it takes me 10 minutes to get the bot back in the room and working again. Supanet break their promise as they disconnect me between 5 - 7 times a day and their speed is a joke, much worse than my wanadoo dial up. I have complained to both technical department & customer services many times but they have been unable to fix my problem and seemed to know even less than me. No response to any of emails or letters which I have sent by recorded delivery. I wrote to them saying that as ...  Read the complete review

It seems that I have recently been plagued by really bad service providers recently and I seem to spend most of my time complaining about them or to them. Supanet is no exception. Either that or my expectations are too high! I originally had a 512k connection with BT Broadband. However, the cost for this was £27.99 per month. After browsing the internet, I came across a Supanet advert which advertised 1mb Broadband connection for just £22.99 per month. The sound of this apprealed immensely to me - a faster connection for less - it was a bargain! I cliked on the ad which redirected me to Supanets web page. I was simply given an option to sign up for ...  Read the complete review