I recently joined T-Mobile, and have to say that I wish I hadn't. Beforehand I was on Vodafone, which although being slightly more expensive, was worth paying the extra few pounds. Ever since joining T-Mobile, I have had nothing but trouble, every month I get the same text reminder to pay my bill. 1) I supposedly set up a direct debit when buying the phone. 2) I have since then set up a direct debit on numerous occasions on their site, both to no avail, and every month i get the same phone call with some guy who i can barely hear telling me i need to pay my bill. It's just starting to get a bit ridiculous, it's definitely safe to say that I will be looking for a new ...  Read the complete review

I have used T-mobile (now EE) for what must now be going on 8 years, they were the first and so far only operator I have had a contract mobile phone with after switching from an o2 pay as you go sim card. I shall give a brief history over that period, I am sure my first contract was for 12 months, at that time I had a good deal paying roughly what I would on pay as you go but of course with a "free" phone to start. The phones aren't really free of course, they more than make up for it by keeping you on a contract, but at this time, paying what I was it was about as close to free as you could get. In the early couple of contracts all was well, well ...  Read the complete review

I recently got myself a new phone on contract with T-Mobile, The delivery and service was fantastic, I knew what i was letting myself in for and got lots of information. I was impressed and excited to start my contract and use their Network. Until my phone became faulty. I called on a Weds and spoke to a lady, she was lovely very helpful and full of the joys of life, made me feel like the most important customer in the world, Talked me through a phone reset and helped me set it back up, Asked me if the fault persisted which it did so she said she would call me back on the Saturday morning to see if the fault still remained and she would arrange a replacement. Saturday ...  Read the complete review

T-mobile is a great network if you're in the UK. T-mobile, has excellent signal coverage, the tarfis offered by t-mobile are great, and very worthwhile having a look into before you go elsewhere. The only faults I can find with t-mobile is if you roam in America, I can't comment for Europe as I haven't been there. But when you go to America, I feel that you are ripped off. I was charged 40p for a text message and only 25p for a picture message which is better value and you can add as much text as you please. The internet browsing was outrageously high at £7.50 a Megabyte. The only other fault I have noticed and aware of is slow delievery of ...  Read the complete review

T-Mobile as we all know is one of the UK's leading telecommunications providers and servicing millions of customers yearly. With a customer base this high, irrespective of the amount of training they give to advsiors and members of their workforce, they will and quite often make mistakes. There are a lot of negative comments and reviews relating to this but not all is bad. As an ex-employee, i can speak first hand on what is faced and asked on a daily basis and beleive me, some of these heated deabtes and discussions are in most cases, down to the individuals who are making the calls in the first instance because they don't undertstand something, when ...  Read the complete review