Never had a problem with T mobile to date - and have been a customer for 6 years+ (T-Mobile)

Member Name: sjo1jcl

Product:	T-Mobile
Date:	18/05/09 (3 review reads)
Rating:

Advantages: Customer services in UK, low waiting times when ringing up

Disadvantages: None that I can think of!

I've been a loyal T mobile customer for about 6 years now, and still haven't been enticed to change networks by anyone. I always receive really good coverage everywhere i go in the Uk (even shetland! The most remote part of Britain!), and I've never yet had a mistake with my billing or any kind of untoward occurence with charging. In fact, once they sent me a text after bank Holiday admitting that they'd charged me for a cal when they shouldn't have (I was none the wiser) apologising and refunding my credit! I think that's really honest, as I'd never have noticed otherwise. I've changed price plans a couple of time, but have stayed with UFix, because I pay only £15 per month for it, and get 300 mins and 30 texts. Doesn't sound like much, but it does me fine (and it doesn't 'let' you go over your allocated 'free' minutes, unless you actually physically top up), and at £15 hardly any other mobile providers can beat it. I think 3G do - but then again, I've heard their network coverage isn't great, and that their customer service call centre is based abroad and that the people manning it are quite unhelpful and even rude! Quite the contrary with T mobile - you always get through to someone relatively quickly, and by the sounds of it, they're in the UK. I've not yet spoken to a customer service person who wasn't helpful and did everything they could to resolve my query first time.

I also get nice little loyalty offers from T mobile from time to time - for example, a couple of years ago, they sent me a letter saying I could choose between an extra £5 per month worth of free texts, or just get £5 taken off my bill every month - for a whole year! i thought that was pretty cool - they didn't need to do that, but it kept me with them.

They're also really good about upgrading your phone every year too, and will send everything out free of charge.

Summary: A good, ethical provider which rewards loyal customers!