Talk Talk

I have had a very bad experience with Talk Talk, so much so that I wish i'd never signed up with them. I signed up with them in Mid January, by mid February all i had had from them was a letter and the welcome pack. I called to query what was taking so long to find that no-one had any idea what was hapening. I was told that i would receive a call to let me know what the issue was. The call was supposed to happen within 48hrs. I did query the 48hrs as i thought this was a bit long but they insisted that this was the response time. 48hrs passed and i had not received a call. The phone line however 48hrs later was completly dead, no-dial tone and no broadband ...  Read the complete review

I signed up to talktalk last year, after recieving a leaflet about free broadband, When I signed up I found that I couldnt get the 'free' broadband but could get broadband for £10 per month, typical, but £10 isnt much so i went for it, first my modem wasnt posted out to me and I went 2 weeks with out broadband, they was quick enough to take my money. My broadband speed started to slow right down and even started disconnecting itself. I emailed talktalk earlier this year and said that I wasn't happy with their service and that I would be phoning to ask for my MAC code so that I could leave, they emailed back with an out of dat code which infuriated me more. I phoned them ...  Read the complete review

Having received a call (From India) requesting payment of a £21 bill , I explained that the bill had not been received by myself, and that I would required a copy before paying. Due to the language difficulties this was not understood, I was then "Pestered" with at least another 5 calls until eventually I was able to get someone to understand and forward a Bill for checking, which was duly received and payment made. The suggestion made from India was that I go to the post office and pay in the money without the option of being able to check the bill.The tactics used by TalkTalk for the retrival of outstanding monies seem overbearing and verging on ...  Read the complete review

Don't touch Talk Talk with a bargepole. A week without tel or internet due to their tech failure. After an hour on the phone to the 4th technician we spoke to, he worked out that the new Talk Talk exchange wouldn't work with our Talk Talk modem. Then we move house, pay the final bill by cheque, and now they've passed the 'debt' (which we've paid) to a debt collector. They look cheap, but it's at a ...  Read the complete review

DO NOT JOIN TALK TALK, I was approached at a Sainsburys and offered a great deal! I was asked where did I live (Central London) and if I made overseas calls and did I requre Broadband- YES I said, well for £20 per month I could have unlimited overseas calls to Aus/NZ/USA, FREE Broadband and my homeline. Too good to be true? ABSOLUTELY. 9 months later I still don't have any broadband (even offered to pay for it.) they have changed my home telephone number recently (the number I have had for 5 years.) when I call them I spend over half an hour on hold to get told that person can't help. When I use the email contact form it bounces back and tells me there is an internal ...  Read the complete review