Talk Talk-they are connected (Talk Talk)

Member Name: jonnyfun06

Product:	Talk Talk
Date:	14/05/09 (37 review reads)
Rating:

Advantages: Cheap as the proverbial chips!

Disadvantages: Customer Service

I don't think you can find a cheaper telephone and broadband deal anywhere. I really do mean that. I have been with talk talk now for 3 years and consistantly my phone and broadband bill is never much more that £21.50 which is basically my call package and broadband package. Occasionally I have to pay a little extra for calls made to mobiles and the like but it is only ever pence, never much more. In my package I get a voicemail service free and calls to any numbers beginning 01 and 02 free for 69 minutes, and if i want to stay on the phone any longer I just hang up and dial again, they even advertise that fact in the brochure you get.

On the whole I am very pleased with the service I get. The phone line is fine and the broadband is very consistant. However, you do pay for what you get, so the customer service does leave a little to be desired. I recently moved home and transfering talk talk was a little hard work. The "First Line" Customer service is not that reliable and I believe the call centre is based in India. However, once thay have exhasted everything they can read from the card in front of them you are transferred to the "second line" customer service and these are much better. I have never had to go any further than that to get a problem sorted, and problems have only occured at two instances. When I first moved to talk talk and when i moved house and had to set up broadband again. General day to day activity has been excellent.

If you want to save money, gove talk talk a go.

Summary: You get what you pay for and you pay very little