Trying to leave Talk Talk (Talk Talk)

Member Name: Mr Unhappy

Product:	Talk Talk
Date:	02/09/09 (107 review reads)
Rating:

Advantages: Services were Ok

Disadvantages: Good until you try and leave

Wait until you leave Talk Talk!! I had been a customer for over 6 years with both telephone and broadband, I then decided to switch to Virgin for a complete Phone, Broadband and TV package. I wrote to Talk talk and cancelled my account giving over 30 days notice. A few weeks later I receive my final bill of £88.64, £70 of which is a cancellation fee, upon querying this with customer services I was told that I had renewed an 18 month contract and had cancelled within this 18 month period. After requesting proof of this, ie a signed contract, I was informed that this contract had been arranged over the telephone and for them to send me the proof, I had to send them £10 and this could take up to 30 days!! I informed the extremely rude customer service representative that I would not be paying £10 for any proof as the law states that it is up to them to prove to me that this money is owing. Here we are over 40 days later, still waiting for the proof of contract whilst receiving threatening letters from Talk Talks debt collection agency. Please also be warned that any correspondence sent to Talk Talk or to Roxburghe Debt Collections seem to get lost in the post unless sent via Recorded Delivery, how convienient!!!

Summary: Can't get any more money out of you- up yours!!!!