We have been with talk talk for several years, we had problems starting with them but the promise of top quality broadband and free calls make you slightly easier going on the naff service you get at the start. We signed up for 18 months and once up and running we were happy, the problems didnt really kick in until we came out of contract. (funny that)

October/ November time of 2010 we had terrible issues with staying online, on an average day our internet would drop out between 40 and 80 times a day. Frustrating to say the least. I made a call in to talk talk and they told me in no uncertain terms that I was out of contract and they wouldn't help unless I agreed to another 18 months, the answer was no to joining up again unless they sorted out the internet connectivity problem.

About Christmas time I got hubby on the case as I am, like many a bit thick when it comes to internet problems, I can do the basics but that's as far as my knowledge goes. He told them that while they were happy to take the monthly bill they could jolly well provide the service they were paid for. They finally gave in and sent us a new router. At last it would all be fixed. WRONG

The new router came and to be really honest this is the point where we should have run for the hills. It took anywhere from a few seconds to 12 minutes to load a single page, not a page that was image heavy just a normal page, like a dooyoo page for instance.

We complained again and again and have spent the last seven weeks taking the scenic route around the houses. I must speak to talk talk second line on a daily basis and have even gone to the trouble of put the number on speed dial.

Our current broadband speed is a joke and last week was registering a whooping
Download 218 KBits/s (27.25 KBytes/s)
Upload 113 KBits/s (14.125 KBytes/s)
The lovely talk talk speed test also told me with speeds like that I could download the following
Mp3 in 2.44 Minutes
Video in 8.15 Hours
DVD in 40.77 Hours

We have had an engineer apparently fix it and he did increase our download speed to a fabulous 219kbits/s
They got a senior engineer to look at it and he managed to increase our speed to 324 kbps, and that is where we are today. The only thing left for us to do is to let our feet do the walking as talk talk can't seem to fix it or don't want to, your guess is as good as mine. (maybe signing a new contract would have out broadband at lightening speed)

I'd love to be able to say talk talk are great, cheap, reliable with a great cutomer service, but I have spent years telling my children not to lie.