Product Type: The Carphone Warehouse in Telecommunications Services
Newest Review: ... her. She was very rude and was argueing with me. She then said would I stay with Talk Talk if they reduced my bill to what I was going ... more
The worst company going.....
Member Name: cwigham
Advantages: None whatsover
Disadvantages: Terrible staff. Horrible place to work.
I've been both a TalkTalk customer and ALMOST employee, and I have horrific experiences with both.
All I can say about TalkTalk is they want to get you on board, sign up and will make a song and dance to get you in, but its down hill from there.
After university, I was so desperate for work that I agreed to join an induction to be a door-to-door TalkTalk rep. The people who were, *ahem*, "mentoring" me, were single-minded, rude idiots. I was told, to be as aggresive as possible in signing people up, and go full tilt at the more vulnerable folk (OAPs etc) in a bid to boost my numbers. That's all it is, get them in then ignore them.
As a customer it was no better either! I signed up for TalkTalk phone and broadband, on the premise it was cheaper than the others. And it was, for the first month or so it was fine...
I started recieving A LOT of these irritating PPI claim calls, and after a few weeks I called TalkTalk to change my number. It seemed straightforward enough, all they had to do was "cancel the line I had, and open another one with a new number." Well, the KINDA did that. They actually opened another line for me but kept the other open too, charging me for both. After my first bill, I rang to complain, "yes sir we'll sort it." The next month's bill came, double again. "We'll sort it Sir." The third month's bill came, double again. "Ok we'll sort it." After paying double for three months, TalkTalk eventually apologised and instead of offering our money back, agreed to charge us nothing for the following three months...
...three months later, I picked up the phone to make a call to find I'd been disconnected. It turns out TalkTalk had not at all agreed to give us three months free, and because they had stopped the Direct Debit, we were "in arrears" to the sum of £90-odd. At the time we were in the middle of a mortgage application, and our credit score was affected by this utter balls-up. Well, after a week of phonecalls to VARIOUS people in India (including a few "supervisors" and "managers") we asked to speak to someone English, in England. We did eventually speak to a nice Scottish chap, at an English center, who took everything on board and sorted our problem. We of course said "too little too late" and asked to be relieved of our association with them, to which we were told "Well, you'll have to pay a disconnection charge...."
I saw a couple of young lads at a TalkTalk stall outside my local Asda recently, and remarked to my wife "Finally, a physical face to hit..."
Summary: Don't do it! Seriously!